Back office and operations

• Jul 2022 - Present

Foreign Operation Officer

• Feb 2022 - Jul 2022

• Dealing with clients commercial requests world wide.• Uploading daily orders in the company CRM system.• Communicating with the various warehouses for product availability and costs.• Maintaining the billing system.• Generating invoices and account statements.• Performing account reconciliations.• Maintaining foreign accounts receivable files and records.• Investigating and resolving any irregularities and enquiries.

Junior Trader / Broker

• Nov 2020 - Oct 2021

• Understand the mechanics of global coffee trading. • Organise exporting and documentation. • Actively seek new buyers to drive demand. • Provide great customer service to the firm clients. • Understand coffee cultivation, packaging and retail. • Ability to forge strong relationships with domestic producers. • Understand of local and international export requirements (INCOTERMS). • Able to understand motivations behind changes in commodities conditions. • Understand the mechanics of global coffee trading. • Organise exporting and documentation. • Actively seek new buyers to drive demand. • Provide great customer service to the firm clients. • Understand coffee cultivation, packaging and retail. • Ability to forge strong relationships with domestic producers. • Understand of local and international export requirements (INCOTERMS). • Able to understand motivations behind changes in commodities conditions.

NSW Sales Support Manager

• Oct 2017 - Jul 2020

• Collects data from sales reports for analysis.• Develop methods and strategies for assessing large amounts of data. • Closely studies past sales data to determine trends in productivity.• Develop projects and forecast to maximise profit• Guide marketing efforts• Examine and work around company budgets• Present weekly reports to CEO or state leaders• Lead informational sessions (monthly meetings) for staff to explain sales trends and new marketing strategies.• Suggests adjustments and revisions to promotional strategies to improve sales and profitability.• Advise on the hiring and/or termination of personnel as needed.• Provides suggestions for budget rearrangement and re-allocation of funds to save money. Show less

Territory Manager

• May 2016 - Apr 2018

• Devise effective territory sales and marketing strategies• Manage a team of 15 to 20 merchandisers• Analyse data to find the most efficient sales methods• Meet with customers to address concerns and provide solutions• Discover sales opportunities through consumer research• Present products and services to prospective customers• Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships• Conduct training in sales techniques and company product attributes• Assess sales performance according to KPIs• Monitor competition within assigned region• Prepare and submit reports to the NSW Sales Manager Show less

Visual Merchandiser

• Oct 2015 - Jun 2016

• Build customer relationships in assigned stores with produce and store managers.• Provide good customer care to assigned stores including; merchandising, suggested orders, product advice, care of product and cleanliness of stand.• Ensure product is presented according to company standards.• Maintain close contact with all assigned stores to ensure the company’s products and service levels continue to meet the customers’ expectations.• Report all unsafe work conditions including broken equipment to a supervisor, Employee OHS Representative or the Human Resource Department. Show less

Early Career Experience

• Jun 2011 - Sep 2015

At the beginning of my professional life, I found myself to be a young Italian student in a different country, I therefore tried to get the best out of the opportunities I was presented in this new environment. At the beginning of my experience I had to learn a profession and so I started as a Barista: •Making an incredible amount of coffee using specialist equipment provided. •Inform manager of low stock levels. •Working in a busy and stressful environment. •Give weekly feedback and help improving the customer service operations. Eventually moving into early management: •Identify and address issues in store performance. •Advise the owner in complex situations. •Obtain customer feedback and make appropriate business developments or changes to meets customer needs. •Managing the stock and inventory, calculating and checking to make sure payments, amounts and records are correct. •Accomplished marketing and organisation mission by completing related results as needed. •Providing weekly sales and purchasing figures to accounts. And concluding my experience in hospitality directing and operating a number of businesses. •Opening and directing two busy cafe in Sydney CBD. •Developing action plans for the team to meet operational and organisational objectives •Assisting the owner with financial duties if requested as cash reconciliation, banking, balancing and managing petty cash transactions. •Directing the daily and long term operations and identifying and addressing issues in store performance. •Hiring, training, guiding, assigning rules and responsibilities to employees for operational effectiveness. •Providing marketing tracking and research information by collecting, analysing, and summarising data and trends. •Administrating the annual businesses budgets, as set by the owner. Show less

Marketing Intern

• Oct 2014 - Mar 2015

• Market research. • Competitors’ analysis. • Geographical research of target areas. • Performing and analysing best marketing strategies. • Identification of business U.S.P. (unique selling propositions). • Creation of customers’ satisfaction surveys. • Creation of Management department questionnaire in order to identify the entity internal issues. • Creation and implementation of the company business and marketing plans. • Identification of target customers and define the best approach to reach them. • Evaluation of the advertising campaign. • Implementation of the customers’ database. Show less