Experience

Coleman Consulting Group, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Partner

  • Apr 2004 - Present

  Our experience in a vast array of industries over the years has positioned us to view the varied and challenging service industries in a unique way. As we consult with police and fire departments, hospitals, security services, call centers, transportation services and financial service providers, we find that our proven solutions for other industries not only address cost savings, but also target your customers’ satisfaction. ​ Proper scheduling will improve your quality of service and increase customer satisfaction without affecting employee morale. Coleman Consulting Group’s methodology and technology will help you implement cost savings. Change is not easy, but with a committed management team, a clear explanation of the business reasons for change, and involved employees who help to build the new solutions from appropriate models, it can be done. Coleman Consulting Group is made up of a strong team of proven leaders from industry and academia. Most of our consultants are engineers with at least one post graduate degree and backgrounds in operations research, consulting and management of 24-hour operations. Our people are the backbone of Coleman Consulting Group. They are backed by years of experience – codified in training materials, processes, and databases that allow our engagement teams to provide the best solutions to our clients. The main goal of the management team is to support their success. Show less



Coleman Consulting Group, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Principal Consultant

  • 2000 - 2003

  Blue Pumpkin Software, Inc. was founded in 1996 and offers enterprise workforce management solutions for customer contact centers. The company's solutions included strategic planning, workforce management, performance optimization, and application platform and integration. The company also offered consulting, implementation, and training services, as well as customer support.As of January 24, 2005, Blue Pumpkin Software, Inc. was acquired by Witness Systems, Inc. Witness was subsequently acquired by Verint in 2007 in a deal that totaled about $1 billion. Show less

• Senior Consultant

  • 1998 - 2000

  The company was founded in 1984 as Coleman and Associates by Richard M. Coleman, Ph.D. Dr. Coleman, a psychologist, was a clinical assistant professor at Stanford University Medical School and former co-director of the Stanford University Sleep Disorders Clinic.



Williams Learning Network

• United States
• Writing and Editing

• Training Specialist

  • 1996 - 1998

  Williams Learning Network was a provider of safety, maintenance, and operations training products in interactive CD-ROM, videotape, videodisc, and interactive WEB-based formats; custom multimedia and on-site consulting and training services. I was part of an on-site consulting team providing services to refineries and chemical companies. Williams Learning Network was a provider of safety, maintenance, and operations training products in interactive CD-ROM, videotape, videodisc, and interactive WEB-based formats; custom multimedia and on-site consulting and training services. I was part of an on-site consulting team providing services to refineries and chemical companies.



USS Hampton (SSN 767)

• Norfolk, VA

• Junior Officer

  • 1993 - 1996



Los Alamos National Laboratory

• United States
• Research Services
• 700 & Above Employee

• Intern

  • Jun 1991 - Oct 1991

  Supported research and development projects as part of the Laser and Chemical Division. Supported research and development projects as part of the Laser and Chemical Division.