Experience

ITCG Pilati

• 1 - 100 Employee

• Insegnante di inglese scuola secondaria

  • Sep 2021 - Present

• Insegnante di inglese scuola secondaria

  • Sep 2021 - Aug 2022

  Insegnante di inglese


Liceo Linguistico SophieScholl
• Insegnante di inglese scuola secondaria

  • Sep 2020 - Aug 2021
• Insegnante di spagnolo nella scuola superiore

  • Sep 2019 - Sep 2020

Liceo Bertrand Russell
• 1 - 100 Employee
• Insegnante di inglese scuola secondaria

  • Sep 2018 - Aug 2019


5CA

• Netherlands
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Advisor

  • Oct 2017 - Sep 2018

  (Work from Home position) - Customer technical support in Italian, English and Spanish for an international company with more than 200 remote employees. - Customer Support for the following projects: o Activision o Trekstor o MPL Home o Vendo o Philips Dictation Solutions o PDP Performance Designed Products LLC o Lightwave - Customer support via email, chat and phone in three languages - Strong focus on team work and working in different teams - Senior Agents duties for MPL Home - Training of new agents on the MPL Home project - Soft skills: empathy, care for details, high standards of customer support Show less



Stafford House International

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Activity Manager

  • Jun 2017 - Aug 2017

  - Managing the day to day life in the summer school (500+ students - Responsible for a team of 15+ people, including Activity Leaders and teachers. - Constant evaluation and assessment of staff - Gestione di clienti ed agenti (Cina, Russia, Turchia…) - Booking of attractions, venues, excursions, transport companies to satisfy request from Group Leaders and agents. - Formal email and phone conversation with Head Office on a daily basis. - Managing the day to day life in the summer school (500+ students - Responsible for a team of 15+ people, including Activity Leaders and teachers. - Constant evaluation and assessment of staff - Gestione di clienti ed agenti (Cina, Russia, Turchia…) - Booking of attractions, venues, excursions, transport companies to satisfy request from Group Leaders and agents. - Formal email and phone conversation with Head Office on a daily basis.



Skiarea Sportshop by Fedrizzi

• Shop Manager

  • Dec 2016 - Apr 2017

  - Managed sport shop/ski rental on a daily basis - Customer care - Responsible for communication and relations with foreign groups - Sales - Managed sport shop/ski rental on a daily basis - Customer care - Responsible for communication and relations with foreign groups - Sales



Oxford House

• Spain
• Education Administration Programs
• 1 - 100 Employee

• EFL Teacher

  • Sep 2016 - Nov 2016

  - Teaching Economic English B2/C1 Level to adults - Planning communicative lessons - Needs Analysis - Creation of original materials - Teaching Economic English B2/C1 Level to adults - Planning communicative lessons - Needs Analysis - Creation of original materials



Concorde International

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Activity Manager

  • Jul 2016 - Aug 2016

  - Developing managerial skills and direction of Summer School. - Responsible for excursions and activities for children aged 8-18 - Management of staff, appraisals, evaluation - Bookings and liaise with foreign managers and agents - Developing managerial skills and direction of Summer School. - Responsible for excursions and activities for children aged 8-18 - Management of staff, appraisals, evaluation - Bookings and liaise with foreign managers and agents



Kent College, Canterbury

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• Boarding House Tutor

  • Sep 2015 - Jun 2016

  Boarding House Tutor Study Supervisor Exam Invigilator Boarding House Tutor Study Supervisor Exam Invigilator