Marco Fevola
Operation executive at CACI Dublin (Credit Agricole Creditor Insurance)- Claim this Profile
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Italian Native or bilingual proficiency
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English Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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INSURANCE BROKER
ACB BrokerJan, 2015- Oct, 2024 -
ECDL (European Computer Driving Licence)
Università degli Studi di MilanoMay, 2002- Oct, 2024
Experience
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Crédit Agricole Creditor Insurance (CACI)
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Ireland
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Insurance
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100 - 200 Employee
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Operation executive
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May 2016 - Present
Processing all the post-sales operations: change of beneficiary, change of contractor, cancellations, withdrawals, premium refunds;Assessing and processing Claims;Investigating potential frauds, analyzing suspicious documentation and liaising with compliance/legal department;Collaborating in creating, updating and streamlining operational procedures for new and existing business;Participating in the CRM project;Preparing daily, weekly reports, acting as a team Leader back-up;Training new joiners on daily activities, soft kills, T&Cs, new products launches;Answering the client and the branch queries through calls and emails;Escalating problems, if necessary, to other departments such as complaints, medical selection, finance ensuring timely follow up is completed on all post call administration;Ensuring client’s satisfaction;
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AMBIENTESCUOLA S.R.L.
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Italy
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Insurance
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1 - 100 Employee
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Insurance Sales Account
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Sep 2014 - Jan 2016
Providing financial solutions based on clients’ individual needs. Developing and execute marketing plans to drive new and renewal businesses. Dealing with different queries, issues and complains. Selling insurances.
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Sales Account
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Sep 2013 - Aug 2014
Making a high volume of outbound sales calls to a variety of existing and potential customers. Managing sales plan by setting daily/weekly/monthly goals, prioritizing tasks, utilizing time effectively and efficiently.
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Customer Service and Sales Representative
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Apr 2010 - Jul 2013
Providing access to the online banking services. Supporting clients on the web site navigation, purchasing and money transfers. Performing banking transactions on behalf of the customers. Promoting Ing Direct through phone and chat, opening bank and deposit accounts, promoting advertising campaigns.
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Customer Service Representative and Technical Support Agent
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Feb 2007 - Feb 2010
Supporting corporate and private customers in the navigation of the website in an efficient and proactive way. Helping the customers to complete purchases, make transactions using the digital signature over phone. Ensuring a high level of customer satisfaction by responding to inbound calls, listening to and understanding customers issues providing an accurate follow-up.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Care Agent
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Jun 2006 - Nov 2006
Supporting customers through inbound/outbound calls. Contacting the highest number of customers during seasonal promotions such as the Vodafone summer bundle or the Christmas bundle Following up on all customers related issues and provided timely feedback to VodafoneProactively reinforcing Vodafone’s customer care proposition during all contacts, handling and retaining all the customers’ complaints within the SLA
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Guitar Teacher
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Oct 1998 - Jun 2006
Teaching classical and modern guitar to children and adults, individual or group lessons. Playing an active part in preparing musical events.
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Education
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2002 - 2006
Università degli Studi di Milano
B.SC in Literature and Philosophy -
1991 - 1995
Diploma in Science
Community
