Experience

The Royal Sonesta Chicago Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Feb 2023 - Present

  - Lead a team of seven front desk agents in attaining over $15,000 in additional revenue towards upsell incentives. - Maintained a luxury standard to create good rapport with new and familiar faces. - Collaborated with the area reservations manager to create new bookings of high volume group requests. - Assisted the entertainment sales manager in booking pop up reservations for celebrity clientele. - Collaborated closely with the director of front office issuing multiple SOP’s to assist with the new hire process. - Created partnerships with local Chicago establishments to provide further concierge resources. - Efficient in Opera, HOTSOS, and TEAMs. Show less



Proper Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Assistant Front Office Manager

  • Jan 2022 - Jan 2023

  -Maintained a Forbes 5 Star hotel standard check in and check out. -Created long lasting positive relationships with new and returning guests with advanced planning of their past preferences and needs. -Collaborated and guided 5 new hires to ensure a consistent workflow. -Collaborated with senior hosts and new managers to create a positive flowing work environment by being an advocate to discuss previous conflicts within the work space . -Referred guests to more satisfactory room types based off of their prior preferences in order to lessen the occurrence of a glitch/report. - Listened to guest concerns and advocated for an expedited resolution. -Improved front office standards by educating my peers of the importance of maintaining the Forbes 5 star rating. - Maintained a safe and clean environment for my team as well as guests by sanitizing and disinfecting equipment. -Aided sales department to ensure an efficient resolution for event coordinators. -Facilitated safe and accurate pick up and drop offs with our 3-rd party private pick up service for guests. -Translator for international customers, specifically Spanish-speaking customers. -Managed my cash drawer and cash retrieval by accurately setting up my daily bank with $1000. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Front End Lead

  • Jan 2018 - Dec 2021

  -Provided great shopping experiences for customers by implementing positive relationships with daily consumers. -Resolved customer questions and concerns within the electronics department efficiently, by recommending products and assisting technical errors within a span of 5 -15 minutes. -Maintained a safe and clean environment as a Covid cleaner, by sanitizing and disinfecting equipment. -Translator for international customers, specifically Spanish-speaking customers. -Managed cash drawers and cash retrieval by accurately setting up day registers for the following Show less