Experience

McQuilling Partners, Inc.

• United States
• Maritime Transportation
• 1 - 100 Employee

• • Jul 2019 - Present

  We provide brokerage and maritime transportation consultancy services, to companies involved in the transportation of dry bulk, bulk liquid chemicals, edible oils and clean/dirty petroleum products. Our LATAM HQ in Lima, has a multi-national team of specialists with diverse professional backgrounds focused on: • Analysis and forecasting of global oil trade flows and impact on marine freight• Presenting and educating clientele on McQuilling’s market view• Growing McQuilling Client Network through marketing efforts, industry events and annual McQuilling seminars• Developing and conducting tailored consultancy marine projects Show less

• • Oct 2016 - Present

  We provide brokerage and maritime transportation consultancy services, to companies involved in the transportation of dry bulk, bulk liquid chemicals, edible oils and clean/dirty petroleum products. Our LATAM HQ in Lima, has a multi-national team of specialists with diverse professional backgrounds focused on:*Client management/relationship building.*Management of oil clean/dirty products, chemicals and dry bulk products.*Entrepreneurial and strategic customer service knowledge*Negotiate with clients and partners.*Reports and updates creation of the industry.*Presentations and Public Relations.*Understanding vessel owners, how to approach them, the specifics of their culture and environment, and what pressure is OK to apply and what isn’t.*Mediate between competitors and clients with poor relationship. Show less



Setecom Air SA

• La Molina - Lima, Peru

• International Advisor - Marketing, Sells and Processes

  • Feb 2016 - Sep 2016

  *Design of new Marketing and Sells area in the organisation. *Alignment of targets and goals with organisational Key Performance Indicators (KPI's). *Mentoring and formation of the Director of Marketing and Sells in the company. *Construct and design roles and responsibilities for the new Director of Marketing and Sells. *Support and collaborate with General Manager to make final and profitable decisions. *Assessment, design, plan and implement Marketing and Sells Strategies. *Investigate and Teach methodologies used in other countries and organisations to become efficient and profitable. *Construction and implementation of corporate documentation for ISO qualification. *Construction of organizational structures and areas in the company. *Construction and analysis of employee’s surveys to determine future solutions within the company. *Evaluation and selection of new employees for the expansion of the company. *Presentation of new documentation and processes to all employees. Show less



Department of Transport and Main Roads

• Australia
• Government Administration
• 700 & Above Employee

• Senior Advisor (Customer Data Analysis)

  • Sep 2014 - Jan 2016

  Responsibilities and Achievements: •Effective data collection, analysis, research and development of the TMR Customer Experience key Performance Indicators (KPIs) framework for Transport and Main Roads. These KPIs have been approved and will be implemented in the organisation to report and support the business strategies by putting the customer at the centre of everything we do. •Customer data scoping, requirement definition, filtering, management and analytics for customer improvement pilots and projects. Pilots performed: Concierge in Customer Services Centres (CSCs). All pilots implemented to understand and modify customer’s behaviour and reduce cost and effort within Transport and Main Roads. •Scoping, designing, constructing, implementing and management of the SharePoint site for the TMR Customer Experience team and its program projects of work for internal and external use. SharePoint sites implemented and currently used by the TMR Customer Experience team for reporting on projects and updates. •Liaise with Executive Director and Directors on research matters by using negotiation and communication skills to manage and deliver customer insights data requests. IBM Cognos and Google Analytics as the main data sources used to gather, analyse and report customer insights data. •Software User Acceptance Testing (UAT) for useability, reporting and display of data and information to the business. Software evaluation process to achieve TMR Customer Experience team business needs and requirements. •Customer journey mapping research, preparation, construction and analysis of data and information. TouchPoint and NodeXL are the software used to determine recurrent touch and pain points between the customer and the business. •Scoping and design of the TMR Customer Research and Insights Portal. Research and identification of data sources, reports and analytics that can give insights into customer behaviour and expectations. Show less



Department of Transport and Main Roads

• Australia
• Government Administration
• 700 & Above Employee

• • Mar 2010 - Jul 2014

  Responsibilities and Achievements:•Contribute to the development of Business Requirement Specifications (BRS) and Logical Design (LD) documents•Undertake User Acceptance Testing (UAT) on new Business Intelligence Environment (BIE) reporting packages or amendments to existing reporting packages•Analyse data, draw conclusions, develop recommendations through the manipulation and cleanse of data.•Construction, development and integration of the Report Access Portal for Customer Services Branch (CSB - Cognos Connection Report Access Portal) for users.•Develop and maintain reports to assist decision making within the business and liaise with stakeholders to develop reporting solutions.•Investigate methods to further enhance the department’s ability to capture and report on initiatives and monitor key performance indicators•Manage Ministerial and regional data requests to support strategic decision making, operational objectives, investigations, business cases and benefits realisation by registering, scoping, prioritising and reporting their progress•Establish, maintain and review processes and documentation to ensure the validity, reliability and consistency of report data and departmental data assets.•Develop, execute and completion of UAT plans to ensure the business obtains reporting solutions that satisfy the specified requirements. Show less

• • Mar 2012 - Sep 2012

  Responsibilities and Achievements:•Assess the validity, reliability and consistency of the Customer Services Branch (CSB) data sources. Identify issues and facilitate request changes to production application and information systems.•Provide high level advice and support to the CSB, Services Time Sheeting and Reporting System (STARS).•Capture and investigate data issues and undertake assessment of business system changes to evaluate and recommend options for mitigating impacts to data and improving data sources•Consult and liaise within CSB and divisional partners to ensure reporting meets their business performance needs including the ability to focus discussion on core performance issues.•Construct Business Process Modelling (BPM) procedures for systems usage and solutions.•Provide support and be the subject expert for CSB on the migration of Lotus Notes mailing databases.•Assess and provide high level of advice on the Online Services website and pages based on customer complaints and feedback.•Provide support, advice and construct the different SharePoint sites of the Customer Services Branch units. Show less

• • Sep 2011 - Oct 2011

  •Effective data collection, analysis, research and development of performance indicators to report and support business strategies and operational objectives with a high level of conceptual, analytical, risk assessment and problem solving skills. •Analysis on customer location within the network by applying customer segmentation to understand customer’s behaviour. •Liaise with Directors and Regional Executives on research matter by using negotiation and communication skills•Analysis and Research on improvements, advantages and disadvantages to the Customer Services Branch service delivery network.•Analysis and Research on population and transaction types (Residential or Industrial). •Analysis and Research based on descriptive statistics, histograms, different types of graphs, equations, and multiple excel formulas and regression analysis to determine data trends and predict future values. Show less

• • Oct 2008 - Mar 2010

  * Unit reporting* Construction of standard reports* Assist Prosecutors on legal matters and data gathering and collection



University of New England (AU)

• Australia
• Higher Education
• 700 & Above Employee

• Associated Lecturer

  • Jul 2005 - Dec 2007

  * Students Tutoring - In house and privately * Exam marking * Assignments correction * Students Tutoring - In house and privately * Exam marking * Assignments correction