Experience

Be-Lingual Language Academy

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Company Owner

  • Oct 2018 - Present



Be-Lingual Consultoría en formación de idiomas

• Jerez De La Frontera Area, Spain

• Director

  • Jul 2015 - Present



Academia Bomarzo

• Jerez De La Frontera Area, Spain

• Teacher and Coach

  • Mar 2013 - Mar 2015

  Prepararation of a language course designed for Spaniards looking for a job abroad: Pronunciation, Interview Prep, relocation. Preparation of a Spain full immersion language and culture course for foreigners. Viral marketing, website and Facebook page management and translation. Prepararation of a language course designed for Spaniards looking for a job abroad: Pronunciation, Interview Prep, relocation. Preparation of a Spain full immersion language and culture course for foreigners. Viral marketing, website and Facebook page management and translation.



Hotel Bellas Artes

• Jerez De La Frontera Area, Spain

• Transition Manager

  • Nov 2012 - Mar 2013

  In charge of the transition period of a town centre hotel during the handover from one management company to a new one. Yearly planning and pricing, creation of temporary reservation system, negotiation of agency fees and rates . Stock control, staff training, planning work schedule, dealing with contractors and suppliers, addressing problems and troubleshooting. In charge of the transition period of a town centre hotel during the handover from one management company to a new one. Yearly planning and pricing, creation of temporary reservation system, negotiation of agency fees and rates . Stock control, staff training, planning work schedule, dealing with contractors and suppliers, addressing problems and troubleshooting.



Golocio

• Jerez De La Frontera Area, Spain

• International Manager

  • May 2012 - Oct 2012

  In charge of the market development strategy for Europe, North Africa, Middle East and Asia Pacific. Identifying & generating leads, developing propositions and closing deals to secure new partnerships with prospective tour operators. Developing partnerships through truly understanding the client’s needs and identifying new opportunities. Manage the pipeline and reporting back on progress to the business. Identifying and communicating customer and market trends to enable Golocio.com to anticipate and take advantage of market trends in a rapidly changing market. Working collaboratively with Company teams and with local partners to identify new opportunities. Show less



THT

• Spain
• Telecommunications
• 1 - 100 Employee

• Night auditor

  • Mar 2010 - Apr 2012

  Responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Work independently and with minimal supervision. Problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.staff training, inter-department communications, and staff scheduling. answer any guest inquires regarding the city, events, and attractions. Show less



Jerez de la Frontera

• English and Microsoft Office teacher

  • Jan 2010 - Jul 2010

  Train and coach local businesses in order to implement the correct usage of Microsoft Office package to speed up the administration side of their business. Train and coach local businesses in order to implement the correct usage of Microsoft Office package to speed up the administration side of their business.



GTA

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Coordination Supervisor

  • Aug 2008 - Apr 2009

  Supervisor of a team of 14 people in an inbound call centre environment for a wholesale tour operator. Main duties included recruiting new staff, organising training. Monitor day to day e-mail correspondences to ensure enquiries are addressed in a professional and timely manner. Report to line manager on coordination and staff issues regularly. Monitor, analyse & review work processes to increase productivity & efficiency for the department. Supervisor of a team of 14 people in an inbound call centre environment for a wholesale tour operator. Main duties included recruiting new staff, organising training. Monitor day to day e-mail correspondences to ensure enquiries are addressed in a professional and timely manner. Report to line manager on coordination and staff issues regularly. Monitor, analyse & review work processes to increase productivity & efficiency for the department.



KLM Royal Dutch Airlines

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Customer Care Quality Control Coordinator & Police Liason Offices

  • Jan 2005 - Jul 2008

  Train and develop the skills of the in house Customer Care team to handle a large volume of calls and emails. Use advanced complaint handling skills in order to: ensure all telephone calls and emails from customers regarding the company service are dealt with, effectively, immediately and in a professional manner. Ensure that written responses to feedback reflect the defined quality standards. Handle difficult customers efficiently and quickly in order to protect the Company's image. Handle all written escalations. Create a Manual of Procedures and ensure that it is implemented in the department. Show less



Alitalia Società Aerea Italiana S.p.A.

• Italy
• Airlines and Aviation
• 700 & Above Employee

• Customer relations Officer

  • Dec 2002 - Dec 2005

  Preparing the daily press release with the Marketing department. Opening claims in database, assessing priority and starting investigation with relevant departments, i.e. airports, ticket offices and/or call centre and pass onto outsourcing company, with relevant notes, for reply. Quality control checks on reply letters done by outsourcing company. Making monthly statistics performance of the department.

• Passenger service Agent

  • Aug 2002 - Nov 2002

  Duties include checking-in departing passengers, excess baggage handling, answering passenger's queries & telephone check-in. Transfer-desk and departure gate procedure, pre-flight & post-flight reconciliation. Greeting passengers from arriving flights, dealing with VIP's & unaccompanied minors. Assisting special need passengers & tour groups.



Leisure Direction

• Reservation agent & Team Leader

  • Mar 2001 - Jul 2002

  Working in a busy call centre for a fast growing tour operator with a performance based salary and commission. Call Centre team leader, with duties including: motivating staff, monitoring weekly team performance statistics; ongoing one-to-one and team training, dealing with complaints over the phone, responding to customer comments via e-mail and letter, liasing with other departments and speaking with suppliers and carriers. Helping clients with problems whilst on holiday abroad. Filing daily and weekly company performance to compare year on year statistics. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Shop assistant and trainee Assistant Section Supervisor

  • Mar 1999 - May 2001

  Various duties including serving customers, taking phone orders, making weekly stock order, checking deliveries. Various duties including serving customers, taking phone orders, making weekly stock order, checking deliveries.



Speck delicatessen

• Shop assistant

  • Jan 1999 - Aug 1999

  included greeting and serving customers, operating the till, taking telephone orders. included greeting and serving customers, operating the till, taking telephone orders.



Drones

• Assistant Manager Drones

  • Sep 1998 - Dec 1998

  Duties included serving customers, making orders, catering for parties, delivering to customers houses, operating the till, cashing-up, setting up the shop window. Duties included serving customers, making orders, catering for parties, delivering to customers houses, operating the till, cashing-up, setting up the shop window.



McDonald's Restaurants ltd

• Till operator

  • Oct 1997 - Aug 1998

  Duties included taking orders, cashing up. Duties included taking orders, cashing up.



International Aviation Security Italia s.r

• Security officer

  • Aug 1997 - Oct 1997

  job, duties included checking passports, checking aircrafts, and checking luggage and staff identity cards. job, duties included checking passports, checking aircrafts, and checking luggage and staff identity cards.