Experience

Saginaw Chippewa Tribal College

• United States
• Higher Education
• 1 - 100 Employee

• Information Technology Director

  • Jul 2021 - Present

  Under the supervisor of the Tribal College President, responsibility is to oversee the operation of the IT Department and to ensure it aligns with the business objectives of the organization. The role is to provide vision and leadership for developing and implementing information technology initiatives. Responsible for all aspects of the organization’s information technology and systems, day to day and strategically in the future.

• IT Manager

  • Apr 2018 - Aug 2021

  Plan, organize and direct all IT functions. Integrates technology to best support the needs of the College. Assist students, faculty, and staff on the best use computers and the development of technology curriculum and selection of technology-oriented learning tools for classrooms. Train and assist instructors and administrators, as needed, in the use of technology. Provide technical and educational support for web conferencing and other distance learning and instructional technologies. SCTC values a highly collegial and caring academic environment.

• Instructional Technology Specialist

  • Dec 2012 - Aug 2021

  Duties and responsibilities:• Consult with faculty during the Course-design process.• Introduce the basic concepts of information technology.• Impart a strong technology foundation to students that will help them in the future.• Interact with students on a personal level and understand their learning capabilities within the area of technology.• Assist instructor, administration and staff with the integration of technology in the classroom.• Assist with curriculum development as it relates to Instructional Technology.• Provide demonstration instructions to students in the appropriate use of technology in the classrooms and computer labs.• Design and develop appropriate training, help materials and programming.• Set-up equipment, test and establish connections or video conferences.• Troubleshoot problems with network connections and/or equipment.• Manage and maintain the sagchip.edu email system and related accounts.• Manage and maintain the Google Drive cloud service.• Maintain/oversee the electronic social media for the College.• Configure and maintain the wireless hardware.• Design, install, maintain and support multiple audio/video conference systems and peripherals.• Work with the Tribal Information Technology Department in resolving technology issues related to networks, servers, workstations and peripherals in classrooms, labs and school offices.• Keep the administration and Faculty informed on the latest technologies, practices and programs in the computer field.Other duties and accomplishments:• Chair of the SCTC Technology Committee.• Member of the SCTC Marketing Committee.• Member of the SCTC Facilities Planning Committee.• Balanced Scorecard Strategic Planning Coordinator.



Saginaw Chippewa Indian Tribe

• Mount Pleasant, MI

• IT Support Services Technician II

  • Feb 2006 - Dec 2012

  Duties and responsibilities: • Monitor and report the health and welfare of all core and business critical applications. • Provide superior hardware and software support in the complex troubleshooting of all desktop operating systems, office suites, client/server applications and the connectivity of such. • Proactively search for and resolve potential risks, weaknesses and possible problem areas across the tribal systems. • Read, analyze and interpret technical and general business periodicals, professional journals, technical procedures and regulations. • Document the identification, prioritization and resolution of all reported issues. • Build and deploy all computer workstations for the organization and its subsidiaries. • Maintain a working knowledge of all hardware and software applications. • Maintain a comprehensive understanding and familiarity of all service level standards. • Assist in the development, maintenance and integrity of help desk client/server application. • Identify and provide preventative maintenance of all computer hardware. • Answer incoming support desk phone calls. • Provide on-site field support. • Provide and promote superior customer service. • Substitute the shift supervisor if needed. • Design, install, maintain and support multiple audio/video conference systems and peripherals. • Actively monitor the work order system and delegate any pending request as needed. • Provide service as a technology liaison between the Tribal Government, its subsidiaries and third party vendors.