Experience

amaysim

• Australia
• Telecommunications
• 100 - 200 Employee

• Technical Complaints Officer

  • Mar 2018 - Present

  Responsible for handling broadband TIO complaints and formal complaints for amaysim Home Internet and AusBBS. As part of the compliance team, we have to be very cautious in handling customers and receiving their feedback. Also tasked with sending necessary updates and feedback to improve internal processes. Responsible for handling broadband TIO complaints and formal complaints for amaysim Home Internet and AusBBS. As part of the compliance team, we have to be very cautious in handling customers and receiving their feedback. Also tasked with sending necessary updates and feedback to improve internal processes.



amaysim

• Australia
• Telecommunications
• 100 - 200 Employee

• Provisioning Specialist

  • Jan 2017 - Mar 2017

  Responsible to tracking and monitoring service applications, making followups to suppliers and assisting end users with the provisioning process. Responsible to tracking and monitoring service applications, making followups to suppliers and assisting end users with the provisioning process.



Impact Training and Consultancy

• Operations Specialist / Logistics Supervisor

  • Feb 2016 - Dec 2016

  Responsible for keeping the warehouse inventory and handling all rank and file employees who are assigned there. Also tasked with handling events in multiple locations in the country. Responsible for keeping the warehouse inventory and handling all rank and file employees who are assigned there. Also tasked with handling events in multiple locations in the country.



iPrimus

• Australia
• Telecommunications
• 1 - 100 Employee

• Retention Specialist

  • Oct 2012 - Jul 2015

  Responsible for being the last line of contact for complaints or customer's threatening to cancel their services. Also tasked with possible up selling or bundling of services if it is to the customer's best interest. Responsible for being the last line of contact for complaints or customer's threatening to cancel their services. Also tasked with possible up selling or bundling of services if it is to the customer's best interest.