Experience

Marquise Facilities Corporation

• Canada
• Facilities Services
• 1 - 100 Employee

• Executive Housekeeper

  • Jan 2019 - Present



Banff Centre for Arts and Creativity

• Canada
• Higher Education
• 100 - 200 Employee

• Executive Housekeeper

  • Jun 2018 - Nov 2018

  Contract position as Executive Housekeeper, lead and support the housekeeping team during busy summer months. Identify department challenges and implement new procedures Contract position as Executive Housekeeper, lead and support the housekeeping team during busy summer months. Identify department challenges and implement new procedures



Westin Bear Mountain Resort & Spa

• Canada
• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • Apr 2012 - Feb 2018

  - Interviewed, hired, trained and managed up to 40 full-time and seasonal staff, including 2 supervisors; delivered annual performance evaluations- Managed department scheduling, payroll and leave requests- Supervised and coached contracted night cleaners; audited performance and ensured contractual obligations were met- Problem-solved issues such as frequent staff shortages, seasonal turnover, quality control and employee performance- Oversaw New Balance program; managed inventory and maintained standards for brand equipment and clothing- Reviewed daily occupancy reports, developed work plans, and delegated assignments- Monitored monthly operational budgets and submitted monthly variance reports; developed annual budgets- Oversaw ordering for department and liaised with suppliers; reviewed and signed off on invoices and expensesKey Achievements:- Successfully reorganized, rebuilt and stabilized housekeeping team after a period of volatility- Implemented higher standards of service and quality control procedures- Significantly reduced wastage by reorganizing storerooms- Introduced cell phones to improve efficiency of communication between housekeeping and other departments- Consistently balanced budgets year after year

• Housekeeping Supervisor

  • Sep 2008 - Apr 2012

  - Developed staff schedules, submitted payroll and trained staff in collaboration with executive housekeeper- Investigated, addressed and resolved issues such as guest complaints, disputes between staff, and quality control - Assumed executive housekeeping duties as required

• Room Checker

  • Mar 2008 - Sep 2008

  - Inspected rooms according to Westin standards, ensuring rooms were stocked, clean and prepared for guest arrival- Trained newly hired room attendants and house-persons; assisted staff with day-to-day tasks as needed- Organized housekeeping supplies in storerooms

• Houseperson

  • Nov 2007 - Mar 2008



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Cabin Steward / Room Attendant

  • Feb 2001 - Nov 2007



Arancia Industrial

• Estado de Mexico, Mexico, Mexico

• Supervisor

  • Nov 1994 - Oct 2001

  - Oversaw warehouse inventory; processed invoices and prepared shipments for wholesale customers - Problem-solved logistical challenges to ensure deliveries arrived on time - Assisted factory engineers and architects with project work, including contract management and process improvements - Provided English/Spanish translation at high-level meetings - Oversaw warehouse inventory; processed invoices and prepared shipments for wholesale customers - Problem-solved logistical challenges to ensure deliveries arrived on time - Assisted factory engineers and architects with project work, including contract management and process improvements - Provided English/Spanish translation at high-level meetings