Experience

Cucas Conteúdo Inteligente

• Brazil
• Public Relations and Communications Services
• 1 - 100 Employee

• Content Producer, Proofreader, EN/SP to Brazilian PT Translator and Training Specialist

  • Feb 2021 - Present

  Content Production, Proofreading, English and Spanish to Brazilian Portuguese Translation and Training Content Production, Proofreading, English and Spanish to Brazilian Portuguese Translation and Training



Messer Gases Brasil

• Brazil
• Chemical Manufacturing
• 500 - 600 Employee

• Health, Safety and Environment (HSE) Management Systems Coordinator

  • Mar 2019 - Jun 2019

  HSE management and e-learning systems implementation, administration, user training and support, HSE standards (technical documentation) and management systems translation aiming to raise employees and contractors awareness about HSE, the level of standardization, knowledge, engagement and compliance with company's procedures, systems and best practices in South America. Yearly coordination of the environmental data collection process in South America sites to comply with company's and external disclosure requirements and improve the company's environmental performance. Creation and administration of KPIs and HSE management systems review reports. Show less



Linde Gases

• Health, Safety and Environment (HSE) Management Systems Coordinator

  • Jun 2008 - Feb 2019

  Core duties: management systems and standards (technical documentation) translation, as well as their implementation, administation and user traning and support. Main achievements: best practices standardization in South America, raising the level of awareness of employees and contractors about safety systems, knowledge and compliance with the company' standards, Translation and implementation of an incident report and investigation system, e-learning and yearly coordination of the environmental data collection process in South America. Show less

• Contact Centers Development Manager (South America)

  • Jan 2007 - Jun 2008

  Core duties: definition of basic structure (hardware & software), KPIs and best practices, procedure standardization, management tools and their implementation as a project manager in South America.

• Contact Centers Regional Coordinator (Brazil)

  • Jan 2006 - Dec 2006

  Core duties: definition of structure, best practices, creation and standardization of procedures and tools, KPIs, staff training etc.



AGA SA

• Customer Service Supervisor

  • Jan 1996 - Dec 2005

  Core duties: staff training and supervision, customer service system administration, KPIs definition, quality monitoring, management reports, best practices implementation, documentation creation for ISO 9001 certification. Achievements: best practices standardization, KPIs and technical resources definition, ISO 9001 certification.

• Customer Service Supervisor

  • Jun 1994 - Dec 1995

  Core duties: customer service, customer requests and complaints solution, interface between customer and administrative areas etc.

• Administrative Supervisor

  • May 1993 - May 1994

  Core duties: administrative supervision of a site, accounts payable and receivable, tax procedures, invoicing etc. Achievements: organization of the administrative routine, invoicing time reduction.

• Invoicing and System Implementation Assistant

  • Jun 1988 - Apr 1993

  Core responsibilities: invoicing, accounts payable and receivable, system implementation, user training and support.