Experience

LNI Swissgas

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Manager / Product Trainer

  • Jan 2023 - Present

  My duties are: * Provide sales and services to customers. * Answer and respond to customer inquiries, needs and requirements. * Resolve and troubleshoot complex sales and services issues of customers. * Provide after-sales services to customers. * Build relationships with customers through follow-up of services. * Lead and guide sales professionals to improvise sales opportunities. * Improvise changes in sales and service strategies. * Assist and support sales & services team members to achieve outcomes. * Ensure compliance of corporate policies and procedures and standards. * Develop, implement and continuously improve sales training's with focus on products, procedures and sales for internal staff (sales representative, product managers and local trainers). * Develop and implement new training concepts. * Develop and update blended-learning material. * Evaluate the success of trainings and their sustainability as well as the quality of trainings. * Cooperate with European Product Management. Skills: Electronics · Medical Devices · Data Analysis · Software as a Service (SaaS) · Hardware · Technical Support · Testing · Business Development · Microsoft Office · Sales · Leadership · Customer Service Show less



Peak Scientific

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Senior Field Service Engineer

  • Jun 2021 - Jan 2023

  My duties are:* Maintains all models specific to a modality in the assigned area.* Total system level troubleshooting on complex multi-symptom problems.* Daily interface with Customers on equipment status issues. Acts to ensure satisfaction to primary customers.* Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.* Assists in the growth and direction of business in Europe geographic area (mostly Scandynavia region). Productivity: Responsible for Warranty and PMS contract cost control.* Responsibly completes all administration tasks on time. Ensures timely completion of inspections documentation for assigned accounts.* Plays a leading role in complex and multifunctional rooms. Shares best practices. Show less

• Field Service Engineer

  • Aug 2017 - Jun 2021

  Main duties:* Provide a high level of service and technical advice for Peak customers, OEM’s, distributors and internal staff.* As a member of the service team as well as working alone on a daily basis, provide worldwide service back or technical support during holidays, sickness etc...* Providing high level of customer satisfaction is provided for the service and support of all Peak Scientific products.* Work with the sales team to develop both the instrument and service business.ResponsibilitiesCarry out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.Respond effectively and professionally to all customer requests for service and support (telephone and email).Provide customers with a clear and accurate service report for all work carried out. Submit all service reports at the end of each day or as requested by the office.Maintain and replenish personal stock of parts and carry out inventory checks as requested. Proactively request personal stock to limit the need for return visits.Ensure an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.Inform service manager and senior field service engineer of all serious customer complaints and escalations.Take the initiative to continually enhance and develop knowledge and understanding of the complete product range.Maintain company issued fleet car.Manage expenses and turn in an accurate expense report by the designated date.Plan and book all travel requirements to ensure on time service delivery to customers. Work with manager to obtain approval for expensive travel. Show less



Agilent Technologies Polska Sp. z o.o. / Perlan Technologies Polska Sp. z o.o.

• Warszawa, Polska

• IT Administrator, GTLS Manager, CE Admin, CE

  • Feb 2000 - Jan 2017

  IT Role - Responsibilities: - Administering of NT 4.0 & SQL Servers - Hardware and software support – help desk - Ordering and testing new equipment - "Hands & eyes" support in urgent/accidental cases. - Organising third party repairs - Managing external suppliers & contractors Global Trade and Logistic Solution Manager - Responsibilities: - Custom clearance activities – managing of custom brokers Service administrator – Responsibilities: - By having very frequent contacts with customers I learned how to deal with different people in professional manners. I was managing 5 engineers in service department. I am also responsible for preparing service estimates and negotiating and signing service contracts. CE – Responsibilities: - Hardware and software support (nitrogen & hydrogen generators) - New equipment testing - HPLC, GC, Gas generator installations - Analytical software support Show less



Bank Gospodarki Zywnosciowej S.A.

• Warszawa, Polska

• Personal Data Security Engineer

  • Feb 2000 - Apr 2000

  Responsibilities: - Security Control of data transmission and storage Responsibilities: - Security Control of data transmission and storage



CB Business Systems

• Kirkcaldy, Scotland

• Workshop & Field Engineer

  • Sep 1997 - Jun 1999

  C.B. Business Systems provides hardware and software solutions to small and medium size companies. The company specialises in software for the legal market. Responsibilities: - Hardware and software support – help desk - Commissioning and testing of new equipment - Systems Implementations for external customers - Co-ordinating workshop repairs - Stock management - Organising third party repairs C.B. Business Systems provides hardware and software solutions to small and medium size companies. The company specialises in software for the legal market. Responsibilities: - Hardware and software support – help desk - Commissioning and testing of new equipment - Systems Implementations for external customers - Co-ordinating workshop repairs - Stock management - Organising third party repairs