Experience

Holiday Inn Warsaw City Centre

• Poland
• Hospitality
• 1 - 100 Employee

• Cluster Director of Sales

  • Jun 2023 - Present

  Cluster Director of Sales for Holiday Inn Warsaw City Centre & Holiday Inn Gdansk City Centre

• Director of Sales

  • Nov 2022 - Jun 2023



Leonardo Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Director of Sales

  • Jan 2020 - Nov 2022

  Leonardo Royal Warsaw , NYX Hotel Warsaw, Leonardo Boutique KrakówResponsibilities:- Develop and implement plans and objectives for the department in an effective and innovative way- Own and hit/exceed annual sales targets within assigned territory and accounts- Develop and execute strategic plan to achieve sales targets and expand our customer base- Build and maintain strong, long-lasting customer relationships- Partner with customers to understand their business needs and objectives- Effectively communicate the value proposition through proposals and presentations- Understand category-specific landscapes and trends- Reporting on forces that shift tactical budgets and strategic direction of accounts- Maintain compliance with external regulations and internal policies- See to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)- Participate in budget development and monitoring of expenses Show less

• Regional Key Account Director

  • Aug 2017 - Jan 2020



InterContinental Warsaw

• Poland
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Apr 2015 - Aug 2017

• Sales Manager

  • Dec 2012 - Apr 2015

  Responsibilities:- Establishes and maintains files on major active accounts within his/her marketing areas.- Provides feedback to the Director of Marketing/Director of Sales on changing market conditions, including trends in the competition as a result, of direct sales solicitation, telephone and direct mail, in his/her market areas. Arranges fam/site inspection trips in the hotel for major clients.- Disseminates sales related information to other departments as appropriate.- Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation; telephone contacts, and written communications.- Establishes and maintains effective employee relations.- Maintain complete knowledge of all hotel features / services, hours of operation, schedule in-house activities, location and times- Attends meetings as requested by Director of Marketing/ Director of Sales.- Submits weekly sales reports, business-generated reports, and weekly call planner to Director of Sales or Assistant Director of Sales.- Attends all major functions held in-house.- Supports hotel promotions and events and ensures information is fed into the market.- Performs related duties and special projects as assigned.- Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.- Satisfying the needs of the clients whilst optimizing hotel revenue through strategic yield management and upselling of hotel facilities and services. Show less

• Group Coordinator

  • Mar 2011 - Dec 2012

  Responsibilities:- Input and managegroup bookings and ensure these are kept up-dated with any changes until departure, following the group booking procedure- Process all reservation requests, changes, and cancellations received by phone, fax, or mail- Assistguestson the front desk during busy demand periods- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.- Explain guarantee, special rate and cancellation policies to all bookings and callers- Manage group inventoryand ensure these are kept up-dated with any changes until departure.- Ensuring all correspondence and administrationfor both individual reservations & group reservations is kept up to date and dealt with in accordance to brand standards.- Input and access data in reservation system.- Anticipate,document and address guests' needs and requests and communicate these requests to the relevant individual or department.- Answer questions about property facilities/services and room accommodations. - Managing accounts for corporate rooms business and group bookings.- Attend training to develop relevant skills Show less

• Junior Convention Coordinator

  • Mar 2010 - Mar 2011

  Responsibilities:- Sell and organize convention bookings from site tours, date of booking to departure, including meeting requirements, guest room requirements, guest rooming lists, food & beverage requirements and audio visual - Efficiently reserve and utilize function space to maximize revenues and ensure the best customer experience.- Manage and execute the terms of each contract for the group/convention/program as agreed upon in the client contract- Follow departmental policies and procedures - FUP's all inquiries- make hotel site inspections Show less

• Individual reservation department

  • Oct 2009 - Mar 2010

  Responsibilities:- Assisting and advising customers who may be choosing from a variety of travel options.- Making reservations for customers based on their various requirements and budgetary allowances.- Checking the availability of accommodation on the customers’ desired travel dates.- Processing payments and sending confirmation details to customers.- Sorting out any issues that may arise with bookings or reservations.- Selling and promoting reservation services.- Answering any questions customers might have about the reservation process.- Up-selling, when appropriate, by informing customers of additional services or special packages, or upgraded accommodations.- Providing support to customers who may need to amend or cancel a reservation. Show less



Marina Hotels

• Spain
• Hospitality
• 1 - 100 Employee

• Bartender

  • Apr 2007 - Jul 2007