Marcin Mankowski
Team Leader Service Center PL at Monedo Holding GmbH- Claim this Profile
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angielski Full professional proficiency
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rosyjski Limited working proficiency
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ukraiński Elementary proficiency
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polski Native or bilingual proficiency
Topline Score
Bio
Sylwia Kołdej
Marcin was my direct supervisor since December 2019. Previously being part of my team he proved himself to be a great team player excelling in analytical thinking always keen on helping his team and company thrive. When he got promoted he showed himself to be a great leader encouraging his subordinates to develop new skills and bring new ideas to improve our work as a team. When we started working remotely during lockdown caused by COV_19 outbreak he stepped in and helped his team deal with work over-load and made a lot of effort to keep the team's spirit up in this difficult and challenging time. As a part of the team he supervised I always felt appreciated and encouraged even in the most difficult situations.
LinkedIn User
Marcin Mańkowski is a trustworthy person and represents great added value to the company. He is amicable, takes care of the mental well-being of his subordinates, at the same time he makes demands and helps to realize them. He is supportive, he approaches each of the matters entrusted to him individually and the good of the company is very important to him. I learned a lot while working with him and from him. His strong points are analytical thinking and teamwork. He is also not afraid to get involved in the responsibilities of his subordinates if it is to help the team to survive a difficult time. During the crisis, COVID-19 took care of all details with maximum workload, which is the best recommendation.
Sylwia Kołdej
Marcin was my direct supervisor since December 2019. Previously being part of my team he proved himself to be a great team player excelling in analytical thinking always keen on helping his team and company thrive. When he got promoted he showed himself to be a great leader encouraging his subordinates to develop new skills and bring new ideas to improve our work as a team. When we started working remotely during lockdown caused by COV_19 outbreak he stepped in and helped his team deal with work over-load and made a lot of effort to keep the team's spirit up in this difficult and challenging time. As a part of the team he supervised I always felt appreciated and encouraged even in the most difficult situations.
LinkedIn User
Marcin Mańkowski is a trustworthy person and represents great added value to the company. He is amicable, takes care of the mental well-being of his subordinates, at the same time he makes demands and helps to realize them. He is supportive, he approaches each of the matters entrusted to him individually and the good of the company is very important to him. I learned a lot while working with him and from him. His strong points are analytical thinking and teamwork. He is also not afraid to get involved in the responsibilities of his subordinates if it is to help the team to survive a difficult time. During the crisis, COVID-19 took care of all details with maximum workload, which is the best recommendation.
Sylwia Kołdej
Marcin was my direct supervisor since December 2019. Previously being part of my team he proved himself to be a great team player excelling in analytical thinking always keen on helping his team and company thrive. When he got promoted he showed himself to be a great leader encouraging his subordinates to develop new skills and bring new ideas to improve our work as a team. When we started working remotely during lockdown caused by COV_19 outbreak he stepped in and helped his team deal with work over-load and made a lot of effort to keep the team's spirit up in this difficult and challenging time. As a part of the team he supervised I always felt appreciated and encouraged even in the most difficult situations.
LinkedIn User
Marcin Mańkowski is a trustworthy person and represents great added value to the company. He is amicable, takes care of the mental well-being of his subordinates, at the same time he makes demands and helps to realize them. He is supportive, he approaches each of the matters entrusted to him individually and the good of the company is very important to him. I learned a lot while working with him and from him. His strong points are analytical thinking and teamwork. He is also not afraid to get involved in the responsibilities of his subordinates if it is to help the team to survive a difficult time. During the crisis, COVID-19 took care of all details with maximum workload, which is the best recommendation.
Sylwia Kołdej
Marcin was my direct supervisor since December 2019. Previously being part of my team he proved himself to be a great team player excelling in analytical thinking always keen on helping his team and company thrive. When he got promoted he showed himself to be a great leader encouraging his subordinates to develop new skills and bring new ideas to improve our work as a team. When we started working remotely during lockdown caused by COV_19 outbreak he stepped in and helped his team deal with work over-load and made a lot of effort to keep the team's spirit up in this difficult and challenging time. As a part of the team he supervised I always felt appreciated and encouraged even in the most difficult situations.
LinkedIn User
Marcin Mańkowski is a trustworthy person and represents great added value to the company. He is amicable, takes care of the mental well-being of his subordinates, at the same time he makes demands and helps to realize them. He is supportive, he approaches each of the matters entrusted to him individually and the good of the company is very important to him. I learned a lot while working with him and from him. His strong points are analytical thinking and teamwork. He is also not afraid to get involved in the responsibilities of his subordinates if it is to help the team to survive a difficult time. During the crisis, COVID-19 took care of all details with maximum workload, which is the best recommendation.
Experience
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Monedo Holding GmbH
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Germany
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Financial Services
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1 - 100 Employee
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Team Leader Service Center PL
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Feb 2020 - Present
- Ensuring the team performance by reaching the SLA's established by the company- Preparing training, feedback and development plan for the agents- Direct cooperation with Warsaw Office in business efficiency planning (change management, KYC, internal procedures creation, update, and monitoring)- Planning the daily activity of the team- Managing complaints and legal complaints in cooperation with company's legal department- Ensuring the internal reports to the direct manager
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Senior Associate Service Center PL
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Nov 2019 - Jan 2020
- Acting position of Team Leader
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Customer Service Associate PL
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May 2018 - Oct 2019
- Working with JIRA, Mambu & Zendesk tools- Providing best customer experience by responding emails, calls and chats- Reporting the issues to the other departaments
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Wakacje.pl
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Poland
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Travel Arrangements
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200 - 300 Employee
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Tourism Agent
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Mar 2016 - Jul 2016
- Providing best Customer Service experience and satisfaction for the customers - Selling different types of tourism products - Preparing and administering company's files and documents - Providing best Customer Service experience and satisfaction for the customers - Selling different types of tourism products - Preparing and administering company's files and documents
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EKP Investments NRC
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Gibraltar
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Self-employed
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Dec 2012 - Jun 2016
- Security & AML policy consulting for Tobet (currently part of Betsson AG) - Sports betting arbitrage trading - Cryptocurrency arbitrage trading - Cryptocurrency investments & trading - Online retail trading - Security & AML policy consulting for Tobet (currently part of Betsson AG) - Sports betting arbitrage trading - Cryptocurrency arbitrage trading - Cryptocurrency investments & trading - Online retail trading
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Polish Cultural Assocation „Polonez”
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Nizhny Novgorod Region, Russian Federation
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Office & IT assistant
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Jul 2014 - Aug 2014
International University Scholarship: - Preparation and administration of association's files and documents - Maintaining the contact with the Polish Embassy in Moscow - Supporting the customers during visa application process - IT Administrating International University Scholarship: - Preparation and administration of association's files and documents - Maintaining the contact with the Polish Embassy in Moscow - Supporting the customers during visa application process - IT Administrating
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Editor in Chief
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Feb 2010 - Jun 2011
- managing the journalists team- recruiting the new team members- preparing and publicate all kind of football articles, reports from matches- interviewing a footballers & other football team members
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Journalist & Editor in Chief assistant
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Jun 2008 - Feb 2010
- preparing and publicate all kind of football articles, raports from matches- interviewing a footballers & other football team members- cooperating with club
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Education
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2012 - 2018
Uniwerystet Marii Curie Skłodowskiej
Master of Arts - MA, Eastern European Studies -
2013 - 2013
Taras Shevchenko National University of Kyiv
Scholarship, Political Science & International Relationships
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