IT & Systems Consultant

• Jan 2022 - Present

Founder

• Nov 2020 - Present

Consulting initiative focused on improving business efficiency through technology. www.maluiconsulting.com Consulting initiative focused on improving business efficiency through technology. www.maluiconsulting.com

Systems Consultant

• Oct 2020 - Mar 2021

Managing Epos replacement roll out, gift cards and loyalty scheme transition onto the new platform and integrations with 3rd party systems. Managing Epos replacement roll out, gift cards and loyalty scheme transition onto the new platform and integrations with 3rd party systems.

Head of Digital Projects

• Jan 2018 - Sep 2020

• Significant cost and time improvements achieved by streamlining the back-office procurement cycle, automation of invoicing processes and enhanced reporting, supported by implementation of Access Group Procure Wizard system. • Implementation of Acteol CRM system allowing the business to make better sales and marketing decisions by providing powerful access to customer preferences and behavioural data. • Responsible for timely delivery of tasks provided by Systems Coordinator and executive members of the teams involved in systems management. Show less

• Mar 2012 - Dec 2017

• Head of Systems Team in charge of implementation and management of multiple EPOS systems, workforce, inventory management and CRM solutions.• Development of Jamie’s Italian Gold Club loyalty program mobile application.Jamie’s Italian Gold Club mobile app awarded for “Best use of Mobile Payment” by The Drum MOMA Awards 2017 and shortlisted in two other categories - “Mobile/Tablet Customer Facing App” and “User Usability/Experience”.• Frequent review of commercial aspects of IT systems, leading to significant cost and functionality improvements. Press release related to one of the initiatives:http://www.essentialretail.com/news/article/595ba57e97aac-jamie-oliver-restaurant-upgrades-systems-to-improve-cx• Providing depth access to customer preferences and behavioural data across multiple restaurants brands supported by implementation of Fishbowl CRM system.• Implementation of Fourth Hospitality Team Hours software solution allowing cost effective labour productivity planning. • Integrations between multiple systems allowing streamlined payments and voucher processing. • Implementation of technologically advanced and cost-effective digital content visualisation at airport located site.• Development of customised on-line Applicant Tracking System providing streamlined on-line application process for applicants and recruiters.• Implementation of Tevalis EPOS system providing efficient functionality and cost saving to UK operation and international partners.• Managing relationship with multiple third-party contractors involved in delivery of IT projects - DoeTaylor, Wanstor, Box Technologies, Knightsbridge Security Systems.• Designing IT network infrastructure for new restaurants. • Consulting IT solutions and outlining systems functionality expectations for international franchise partners. Show less

• Jan 2010 - Feb 2012

• Implementation and management of Micros point of sales system, Stock Control (FnB Shop), Fourth Hospitality People Management systems across multiple restaurants brands.• Restaurant pre-opening systems set up and training - Micros, FnB Shop, Fourth, website• Management of food, beverage, consumables products and recipes in FnB Shop system

• Jan 2009 - Jan 2010

Managing delivery of bespoke Micros systems implementations for strategic partners in UK and Europe - Wagamama, Jamie’s Italian, Burger King, Hilton, multiple UK racecourses, Amrest

• Dec 2006 - Jan 2009

• Micros systems configuration and management of system roll outs• Micros systems training • Windows server commissioning and operating systems upgrades• Network and security configurations