Experience

Sound Garden Hotel Airport

• Poland
• Hospitality
• 1 - 100 Employee

• General Manager

  • Aug 2021 - Present

  Beeing responsible for day to day operations. Bringing back to life hotel after Covid-19 - all departments and all aspects related to them. Introducing into market new restaurant - Garden Eatery and Bistro Bar. Beeing responsible for day to day operations. Bringing back to life hotel after Covid-19 - all departments and all aspects related to them. Introducing into market new restaurant - Garden Eatery and Bistro Bar.



Szumy Park Hotel

• Susiec, Woj. Lubelskie, Polska

• Project Manager

  • Feb 2021 - Aug 2021

  Overlooking and supervision at all aspects related to opening of the hotel: building permits/categorization/accounting/agreements/sales/PMS/F&B/Rooms Division/Labour/Maintanance/Purchasing Overlooking and supervision at all aspects related to opening of the hotel: building permits/categorization/accounting/agreements/sales/PMS/F&B/Rooms Division/Labour/Maintanance/Purchasing



Golden Tulip Warsaw Airport

• Warszawa, woj. mazowieckie, Polska

• General Manager

  • May 2018 - Sep 2020

  Being responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stake holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. Managing between profitability and guest satisfaction. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards, leading all key property issues including capital projects and customer service. Being eesponsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Delivering hotel budget goals and set other short and long term strategic goals for the property.



Louvre Hotels Group

• France
• Hospitality
• 700 & Above Employee

• Deputy General Manager of Golden Tulip Warsaw Centre/Campanile Warsaw/Premiere Classe Warsaw Hotel

  • Jun 2016 - May 2018

  Asisting General Manager, develop, implement and oversee company initiatives and projects. Oversee a company’s operations, budgeting, hiring and evaluating company personnel. Oversee the day-to-day operations. Involved in operations such as negotiating contracts, with vendors or prospective employees, assigning tasks, leading meetings and implementing initiatives handed down by the General Manager. Analyzing and implementing policies and procedures, oversee short- and long-term business plans and initiatives and helping in budgeting activities. Interacting more often with company’s personnel than the general manager will may even respond to and resolve internal and external grievances.Coaching and motivating personnel to meet company goals.



Golden Tulip Warsaw Airport

• Warszawa, woj. mazowieckie, Polska

• Project Manager

  • Jan 2017 - Jul 2017

  Introducing new Golden Tulip Hotel concept on Polish Market. Working closely with owners to perform individual tasks related to opening of the new concept - 4* Golden Tulip Hotel Brand (second in Europe). Day to day operations with engineering, design and decorating, marketing, distribution, reservation management and IT development. Reporting to the corporate office for approvals of Polish and French office integrating operational tasks, finance, marketing and engineering departments. Knowledge of land documents and permits which were required in gaining all building permits for categorizing of the hotel to 4*.



Sound Garden Hotel Airport

• Poland
• Hospitality
• 1 - 100 Employee

• Operational Manager

  • May 2013 - May 2016

  Possition refers to the administration of business practices to create the highest level of efficiency possible within an organization. Converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Puting procedures in place and making sure all team knows how to implement it into life. Beeing responsible for opening of the hotel. Possition refers to the administration of business practices to create the highest level of efficiency possible within an organization. Converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Puting procedures in place and making sure all team knows how to implement it into life. Beeing responsible for opening of the hotel.



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Sep 2011 - May 2013

  Role consisted overseeing the daily operations of the Front office department, areas that included Front Desk, Concierge and Call Centre. Being responsible for keeping all Marriott International standards to the highest level in the department. Assisting Director of Rooms in keeping rooms operations more efficient, putting in place new procedures, preparing Front Office team for Audit of Marriott International. Role consisted overseeing the daily operations of the Front office department, areas that included Front Desk, Concierge and Call Centre. Being responsible for keeping all Marriott International standards to the highest level in the department. Assisting Director of Rooms in keeping rooms operations more efficient, putting in place new procedures, preparing Front Office team for Audit of Marriott International.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager / Night Manager

  • Jan 2010 - Aug 2011

  Assistant Front Office Manager, I was responsible for the smooth operation of Reception, Guest Services, Concierge and the Night team. The position took on various roles, duty manager, front office manager, engineer and security. The position involved a high degree of responsibility and autonomy. Working as Front Office Manager has developed my leadership and decision making skills.

• FO Supervisor / Relief Night Manager

  • Sep 2007 - Apr 2010

  Beeing responsible for the smooth operation of Reception, Guest Services, Concierge and the Night team. The position took on various roles, duty manager, front office manager, engineer and security. The position involved a high degree of responsibility and autonomy. Working as Front Office Manager has developed my leadership and decision making skills.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• FOH Supervisor

  • Jun 2004 - Sep 2007

  : Role consisted of fulfilling the duties as Manager on Duty along with overseeing the daily operations of the Front Office department, areas that included Front Desk, Concierge, Call Centre and Transportation. Being responsible for keeping all Marriott International standards to the highest level in the department. Providing training (Qualified Trainer in Passports to Success- Marriott International Programme about Brand Standard of the Company) in various areas such as guest service, I.T. skills.



Warsaw Marriott Hotel

• Guest Services Agent

  • 2000 - 2004

• Guest Services Agent

  • 2000 - 2004