Experience

Teemyco

• Sweden
• Software Development
• 1 - 100 Employee

• Senior QA Manager

  • May 2022 - Present

  - introducing Cypress in automation testing- testing desktop and web apps from a user perspective- proactively identifying and document potential issues users may encounter- create and execute thorough test cases, test plans and risk analysis (independently and with the product team)- identify, document and track bugs as well as record testing progress and results- contribute to innovation and streamlining the testing process

• Support & QA Manager

  • Feb 2021 - Apr 2022

  - testing desktop and web apps from a user perspective- proactively identifying and document potential issues users may encounter- create and execute thorough test cases, test plans and risk analysis (independently and with the product team)- identify, document and track bugs as well as record testing progress and results- contribute to innovation and streamlining the testing process- Work with customers in technical support (keep track of customer support tickets, provide solutions and build relationships) Show less



Biztech Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support & QA Manager

  • Oct 2015 - Feb 2021

  - coordinating support projects- creating and executing SQL queries for analysis and debugging- design and introducing support standards with customers- cooperation with developers (C# .NET) to improve programs - code analysis, bug research and fixes- testing new features and bugs fixes- training and managing staff- design resolutions for main technical problems- taking care of customers and high quality of services

• Technical Support Manager

  • Jan 2012 - Oct 2015

  - solving customers problems (2nd line of support)- delegating duties and tasks to employees of the department- implementation of effective customer service procedures by phone, email, chat- building a positive relationship with the client- collaboration with developers (C # .NET) to improve programs- code analysis, bug research and fixes

• Technical Support Engineer

  • Apr 2011 - Jan 2012

  - solving customers problems (2nd line of support)- building a positive relationship with the client- collaboration with developers (C # .NET) to improve programs



Biztech Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• IT Administrator

  • Apr 2008 - Jun 2009

  - IT Administration for bookmakers over UK and Ireland - hardware installations and providing support to customers - training new users of using our software - IT Administration for bookmakers over UK and Ireland - hardware installations and providing support to customers - training new users of using our software



Tommy French Bookmakers

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Cashier and sport analyst

  • Nov 2007 - Jun 2009

  - customer service for a bookmaker - risk management of danger bets - analysis of sports markets in terms of odds calculations - customer service for a bookmaker - risk management of danger bets - analysis of sports markets in terms of odds calculations