Experience

London Community Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Loans Manager

  • Mar 2019 - Present



Oakam Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• General Manager

  • Nov 2013 - Feb 2019

  RESPONSIBILITIES• Serving as general branch manager-senior underwriter, achieving promotion over time from advisor, senior advisor, and assistant manager positions• Leading personnel to the achievement of customer acquisition, retention and cross sales targets• Developing and implementing the branch’s business plan, and growing the branch’s reputation• Promoting the lending business, its products and services, to build the highest and best reputation with its customers• Recruiting, training and developing personnel on a daily basis, and evaluating the performance of staff members• Collaborating with the Learning and Development department to train new manager and personnel• Resolving complex customer complaints, and overseeing the team’s efforts to meet objectives• Conducting effective risk management in order to provide a greater platform for success• Maximizing conversion rates through building a rapport and objection handling• Forecasting and analysing data against budget figures, and ensuring adherence to health & safety regulations by auditing the work environment• Performing relationship management with clients and colleagues in order to enhance efficiency• Carrying out full risk assessments and making lending decisions in line with TCF principles, wider economic factors, lending guidelines and the company's strategies• Underwrite new business applications within mandate levels, ensuring compliance with the lending policy, ensuring all new business opportunities are optimised through negotiation and interaction with customers• Maintaining an up-to-date knowledge of regulatory and legislative information related to Consumer Finance products and services (e.g.FCA, Money Laundering, Data Protection, etc.)• Conducting daily reporting and cash delivery, updating the EOD, and producing petty cash spreadsheets in Excel format