Crisis Counselor

• Jun 2022 - Present

• Aug 2020 - Jun 2022

I currently provide inpatient psychiatric care and services for children and adolescents. I teach and coach Dialectal Behavioral (DBH) cognitive skills. I lead DBT group therapy sessions with patients. I also provide training and support to other staff therapists. I develop and implement patient treatment plans, including communication with parents and CYFD about patient status and updates.

• Oct 2016 - Aug 2020

I provided crisis intervention as well as inpatient and outpatient therapy for children and adolescents and their families. I performed behavioral health assessments of patients referred to CPC by the Pediatric Emergency Room. To determine if acute psychiatric criteria for inpatient admission had been met, I coordinated and consulted with attending child and adolescent psychiatrists. I was responsible for scheduling of Access clinical staff. I provided clinical supervision of a Licensed Mental Health Counselor (LMHC). I also conducted utilization review with insurance companies to determine insurance coverage for inpatient admissions. Show less

Therapist

• Jun 2016 - Aug 2016

After graduating with my MSW (Clinical) I served as a Therapist for adolescent girls with intellectual disabilities and mental disorders at a residential treatment center. Duties included conducting individual, family and group therapy sessions; music and equine therapy; extensive case management; ongoing assessments; consulting with a multi-discipline treatment team; and discharge planning. This temporary position was eliminated effective August 26, 2016 because of a corporate staff and expense reduction initiative. Show less

MSW Social Work Practicum Intern

• Aug 2014 - May 2016

My MSW Program Practicum involved rotations between four UNM Hospital Departments: 1. UNM Children’s Psychiatric Hospital (CPH) • Utilization Review, rounds with interdisciplinary team, DBT group therapy, family meetings, discharge. • CPH Access Line triage calls, behavior health assessments for psychiatric acute care admission, consult with on-call psychiatrist, receive and review collateral for admission, formulate safety plans and distribute resource information. 2. UNM Perinatal Clinic • Therapy and case management for perinatal patients experiencing mental health issues, as a result of high-risk pregnancy, serious infant illness or death, domestic violence or trauma. • Provide appointment-scheduling assistance and reminder calls for UNM Perinatal Clinic psychiatric care providers. 3. UNM University Psychiatric Consultants (UPC) • Therapy and case management. • Provided support, project coordination and editing for UNM’s Post-partum Depression Grant Application to the CDC. 4. UNM Young Children’s Health Center (YCHC) • Social Work Intake Assessments • Conducted Crowell Procedures • Observed Psychiatrist Working Model Interviews and Psychiatric Evaluations • Interdisciplinary Consultation Show less

Psychiatric Technician Clinical Experience

• Aug 2012 - Jan 2014

During my clinical rotation at Metropolitan State Hospital in Norwalk, California I worked with an interdisciplinary team during rounds to review individual cases. These patients diagnosed with Schizophrenia and co-occurring mental disorders, received psychiatric care within a locked unit. I lead groups for them in Art Therapy, Mindfulness, and Coping Skills. At Royale Mission Viejo Treatment Center, I worked with patients who were diagnosed with both Schizophrenia and Substance Abuse. I lead group therapy sessions in this locked unit in Medication Management, Life Skills, and Music Therapy (Karaoke). During my clinical rotation at Hope High School, I worked with adolescent blind students diagnosed with Autism on their school core curriculum and life skills. I also worked at Fairview Developmental Center in a locked unit with patients diagnosed with developmental disabilities and behavior issues. Show less

Senior Account Manager

• Sep 2009 - Jul 2011

Responsible for communications and data services, new sales, and retention for existing large Paetec business accounts in the greater San Diego area. Monthly recurring revenue for account base exceeds $700,000. Achieved 220% of annual new sales quota in 2010 and exceeded retention objectives. Responsible for communications and data services, new sales, and retention for existing large Paetec business accounts in the greater San Diego area. Monthly recurring revenue for account base exceeds $700,000. Achieved 220% of annual new sales quota in 2010 and exceeded retention objectives.

Account Manager

• Jul 2003 - Sep 2009

Responsible for selling additional Verizon Business products and services to existing customers as well as facilitating resolution of customer service issues. Consistently among the top performers in the branch. Exceeded monthly recurring revenue (MRV) target by 125% and non-recurring revenue (NRV) total by more than 200%. As Business Customer Financial Services Analyst (2003 – 2007) managed a multimillion-dollar base of receivables for large Corporate Accounts. Responsibilities included initiating calls to large business customers to request payment; coordinating account team members and other internal organizations to resolve billing disputes; performing research and reconciliations; and providing reports to management. Served as a mentor to new employees in the department. Additionally she was a volunteer coordinator for Verizon Business Community Relations. Show less