Marcie Bonilla
Director, Data Products and Program Collaborations at Accreditation Council for Continuing Medical Education (ACCME)- Claim this Profile
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Bio
Jeff Miller
Marcie is one of those resources that you are excited to hear will be working with you, whether it be related to a project, a Kaizen (Continuous Improvement) event or strategic discussions. Marcie has consistently been a business-driven strategic partner and an enabler of organizational change. She focuses on the delivery of business value and innovation. She has been an integral component in building and sustaining high-performing cross-departmental teams, which I attribute to her mix of analytical, technical, business, process and managerial experience. Marcie is exceptionally motivated and results oriented. Her managerial, interpersonal, communication and facilitation skills are outstanding. I highly recommend Marcie Bonilla.
Dianne Hayes, PMP, CSM
Marcie is an excellent manager. She worked successfully with high performance clients in a fast paced environment where quick timely response to business conditions was essential. Marcie was a valued partner for her customers because she understood their business needs, developed effective solutions, and delivered on schedule. Marcie’s excellent organization, planning, and management skills are quickly apparent when you work with her. She works well with both highly technical and non technical stakeholders. Marcie is also very good at mentoring less experienced colleagues and orienting new personnel. She is an excellent asset to any organization. I highly recommend her.
Jeff Miller
Marcie is one of those resources that you are excited to hear will be working with you, whether it be related to a project, a Kaizen (Continuous Improvement) event or strategic discussions. Marcie has consistently been a business-driven strategic partner and an enabler of organizational change. She focuses on the delivery of business value and innovation. She has been an integral component in building and sustaining high-performing cross-departmental teams, which I attribute to her mix of analytical, technical, business, process and managerial experience. Marcie is exceptionally motivated and results oriented. Her managerial, interpersonal, communication and facilitation skills are outstanding. I highly recommend Marcie Bonilla.
Dianne Hayes, PMP, CSM
Marcie is an excellent manager. She worked successfully with high performance clients in a fast paced environment where quick timely response to business conditions was essential. Marcie was a valued partner for her customers because she understood their business needs, developed effective solutions, and delivered on schedule. Marcie’s excellent organization, planning, and management skills are quickly apparent when you work with her. She works well with both highly technical and non technical stakeholders. Marcie is also very good at mentoring less experienced colleagues and orienting new personnel. She is an excellent asset to any organization. I highly recommend her.
Jeff Miller
Marcie is one of those resources that you are excited to hear will be working with you, whether it be related to a project, a Kaizen (Continuous Improvement) event or strategic discussions. Marcie has consistently been a business-driven strategic partner and an enabler of organizational change. She focuses on the delivery of business value and innovation. She has been an integral component in building and sustaining high-performing cross-departmental teams, which I attribute to her mix of analytical, technical, business, process and managerial experience. Marcie is exceptionally motivated and results oriented. Her managerial, interpersonal, communication and facilitation skills are outstanding. I highly recommend Marcie Bonilla.
Dianne Hayes, PMP, CSM
Marcie is an excellent manager. She worked successfully with high performance clients in a fast paced environment where quick timely response to business conditions was essential. Marcie was a valued partner for her customers because she understood their business needs, developed effective solutions, and delivered on schedule. Marcie’s excellent organization, planning, and management skills are quickly apparent when you work with her. She works well with both highly technical and non technical stakeholders. Marcie is also very good at mentoring less experienced colleagues and orienting new personnel. She is an excellent asset to any organization. I highly recommend her.
Jeff Miller
Marcie is one of those resources that you are excited to hear will be working with you, whether it be related to a project, a Kaizen (Continuous Improvement) event or strategic discussions. Marcie has consistently been a business-driven strategic partner and an enabler of organizational change. She focuses on the delivery of business value and innovation. She has been an integral component in building and sustaining high-performing cross-departmental teams, which I attribute to her mix of analytical, technical, business, process and managerial experience. Marcie is exceptionally motivated and results oriented. Her managerial, interpersonal, communication and facilitation skills are outstanding. I highly recommend Marcie Bonilla.
Dianne Hayes, PMP, CSM
Marcie is an excellent manager. She worked successfully with high performance clients in a fast paced environment where quick timely response to business conditions was essential. Marcie was a valued partner for her customers because she understood their business needs, developed effective solutions, and delivered on schedule. Marcie’s excellent organization, planning, and management skills are quickly apparent when you work with her. She works well with both highly technical and non technical stakeholders. Marcie is also very good at mentoring less experienced colleagues and orienting new personnel. She is an excellent asset to any organization. I highly recommend her.
Credentials
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Lean Six Sigma Green Belt
Rutgers UniversityNov, 2016- Sep, 2024 -
Certified Scrum Product Owner
Scrum AllianceNov, 2015- Sep, 2024 -
Certified Business Analysis Professional (CBAP)
IIBANov, 2014- Sep, 2024 -
Business Process Management Practitioner
AIIM InternationalDec, 2011- Sep, 2024
Experience
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Accreditation Council for Continuing Medical Education (ACCME)
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United States
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Education Administration Programs
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1 - 100 Employee
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Director, Data Products and Program Collaborations
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Jul 2018 - Present
• Develop operational processes and strategies to improve and expand ACCME’s data systems and data collaboration programs. • Direct the operations and expansion of ACCME's Data Collaboration Programs including the CME for MOC Collaboration, State Medical Licensing Boards Collaboration and Food and Drug Administration's Risk Evaluation and Mitigation Strategies (REMS) Program. • Collaboration and strategic planning with executive leadership to develop and expand ACCME’s systems and programs. • Manage relationships with certifying boards, state medical licensing boards and other external partners and stakeholders. • Lead complex data and customer-facing systems development and enhancement projects. • Continuous improvement of data systems and programs. • Manage customer service function in support of ACCME’s data systems used by internal staff, accreditors, accredited CME/CE providers, data collaboration partners and physicians. • Responsible for ensuring that the Data Services team understands and resolves customers’ complex program and technical issues. • Develop and deliver educational/training interventions and collateral to support customers' successful use of ACCME's systems to meet accreditation requirements and participate in collaboration programs. • Develop communication strategies to encourage engagement in ACCME’s data collaboration programs and ensure successful participation. • Manage, coach and develop high-performing Data Services team. • Coordinate the work of external technical vendors. • Develop and deliver presentations to certifying boards, medical licensing boards, accreditors and other medical regulatory organizations.
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American Board of Internal Medicine
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United States
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Non-profit Organizations
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200 - 300 Employee
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Director of Program Operations
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Jul 2016 - Jun 2018
Operational responsibility for programs supporting maintenance of board certification, including management of external collaborations, implementation of maintenance of certification policies approved by ABIM governance, development and management of program operations annual plan and budget, staff coaching and management.• Manage the strategic development, implementation and maintenance of the ABIM Maintenance of Certification (MOC) Program requirements; including MOC program policies, the Focused Practice in Hospital Medicine program and the MOC Reciprocity program.• Collaborate with ABIM senior leadership to develop information, presentations and strategy for guiding ABIM governance through complex policy implementation decisions.• Develop and implement the External MOC Program, providing additional options for ABIM diplomates to meet MOC requirements, including Learning Sessions, ABMS Multi-Specialty Portfolio Program, Approved Quality Improvement Program, and ACCME MOC Assessment Recognition Program partnership. • Develop strategies and collaborative relationships with external stakeholders including ABMS Boards, CME providers and medical societies to expand MOC options for ABIM diplomates.• Develop and implement MOC program enhancements and changes to advance ABIM’s MOC program.• Manage development of annual operating plan and budget for Program Operations department.• Develop and track monthly metrics and key performance indicators.• Manage, coach and develop high-performing Program Operations team.• Apply expertise in lean six sigma methodologies to continuously assess operational efficiency and identify and implement improvements.Highlights:• Led implementation of a groundbreaking collaboration with the Accreditation Council for Continuing Medical Education to provide ABIM physicians with MOC credit for completion of accredited continuing medical education activities. • Led project to implement new MOC requirements and new physician portal.
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Senior Manager of Program Operations
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Apr 2014 - Jun 2016
Responsible for the effective development and implementation of Maintenance of Certification Programs: program rules and processes, physician-facing user interfaces, and products/activities related to ABIM board certification. • Conduct analysis to help determine the best implementation path for solving business problems/opportunities.• Guide staff in determining and understanding the impact and relationships of new initiatives/work across the department, and across the organization. • Facilitate decision analysis and scope definition for project work, driving development of a solid business case.• Understand and define project scope and resource constraints in the context of the entire project portfolio.• Provide decision analysis, solution analysis, business requirements elicitation, test planning and coordination, and implementation/go live planning for projects.• Provide architectural oversight of department projects; ensure requirements are in alignment with business strategies and organizational priorities.• Supervise department project manager.
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Business Analyst
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Jul 2012 - Apr 2014
• Lead requirements gathering process for multi-project, multi-year program• Manage business analyst team• Manage program change request processes• Lead requirements document validation activities• Lead test case and test script writing activities• Review and approve requirements documents and test case documents• Plan and coordinate business validation testing activities in order to meet program and release deadlines• Coordinate, strategize and troubleshoot with program leadership to address program/release issues and meet program deadlines• Create and deliver business training materials
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Senior Special Projects Manager
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Nov 2010 - Jul 2012
• Serve as Business Analyst on large scale, cross-departmental projects; serve as Business Analyst and Project Manager on small-scale projects.• Conduct interviews, discovery workshops and meetings to elicit and document project requirements.• Create project plans, business requirements documents, functional requirements documents, requirements traceability documents, business rules documents, use cases, and test cases.• Support IT Project Managers by coordinating user acceptance testing, communications and training on cross-departmental projects.• Assist Director of Organizational Planning in managing Operations project portfolio, coordinating with IT and other departments on project prioritization.• Serve as Business Analyst on a major multi-year, multi-project program implementation.
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Project Manager/Systems and Process Manager
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Jan 2009 - Nov 2010
Project and portfolio management for Registration: • Serve as Business Analyst on cross-departmental projects; serve as Business Analyst and Project Manager on small-scale projects. • Conduct interviews, discovery workshops and meetings to elicit and document project requirements. • Create project plans, business requirements documents, test cases. • Support IT Project Managers by coordinating user acceptance testing, communications and training on cross-departmental projects. • Work with business units to document business processes and identify improvement opportunities • Create process improvement and new project portfolio and work with management to prioritize and implement projects
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SAP America
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United States
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Higher Education
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Engagement Analyst/Manager
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Jun 2007 - May 2008
Managed Value Engineering Knowledge Management programs and projects from idea creation and planning, to execution and closing. Projects included custom application development, wiki development, internal portal development and content management. • Facilitated effective Knowledge Management practices, including fostering Communities of Practice. • Conducted discovery workshops/meetings to elicit business requirements; documented business and functional requirements and developed project plans. • Managed projects in a matrixed environment, utilizing resources from global teams; coached and managed junior project resources. • Analyzed and documented business processes; translated business processes and business needs into Knowledge Management projects, services and programs. • Built and maintained strong, effective working relationships with business stakeholders and development teams. Highlights: • Managed a Global team to develop an online tool for Sales Executives to create industry and theme-specific door-opening letters that addressed pain points and highlighted SAP’s Value Proposition. • Managed portal development project for the Proposals department that organized access to templates, instructions, and other tools for creating RFI/RFP responses, Pricing Proposals, Meeting Agendas and other customer-facing documents. • Managed a Global team to deliver a custom-developed online proposal automation tool for the quick and easy creation of compelling proposals and RFP responses. • Managed development of an Expert Finder wiki, which provided a template to guide the user in creating a well-defined, professional profile, as well as a search interface to locate internal experts.
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Deaf-Hearing Communication Centre, Inc.
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United States
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1 - 100 Employee
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Business and Technology Manager
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2002 - 2006
Managed all information technology systems including CRM system, hardware and software upgrades, database customization and report creation, software documentation and training; Managed Interpreter Referral Department. • Managed information technology systems and business process improvement projects. • Managed an Interpreter Referral Department that coordinated over 100 third-party contractors providing sign language interpreting throughout the greater Philadelphia area. • Assisted Executive Director with organizational operations, recruiting, budgeting and grant writing. Highlight • Successfully analyzed and re-designed Interpreter Referral Department business processes and managed project to redesign FileMaker CRM system to support updated business processes.
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WatchGuard Technologies
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United States
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Computer and Network Security
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700 & Above Employee
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Business Systems Database Administrator/Programmer
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1998 - Jun 2002
Managed all aspects of the Enterprise Resource Planning (ERP) system and managed associated projects. • Managed the ERP system, including routine maintenance, upgrades and patches, user administration, back up and recovery, and training and documentation. • Managed internal web and database application development projects for ERP and CRM systems. • Interviewed internal customers, elicited and documented user requirements; documented and analyzed current business processes and helped define future business system needs. • Created functional requirements documentation, test plans and implementation plans for internal web and database application development projects. • Developed and managed ERP Reporting Program: planned, designed and distributed company-wide Sales, Marketing, Financial, Expense and Inventory reports using Transact-SQL, MS Access, Crystal Reports, Great Plains Report Writer and MS Excel. Highlights • Commended for exceptional quality and customer service for developing the ERP Reporting Program. • Successfully managed project to integrate a software bug tracking system into the Onyx CRM system, including data migration from legacy bug-tracking system.
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Education
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Long Island University
Bachelor of Science (B.S.)
Community
