Administration / Finance Assistant

• Aug 2022 - Present

Unemployed

• May 2022 - Aug 2022

Transport Allocations Officer

• Aug 2021 - Apr 2022

Administer the daily operations of the transport office, including but not limited to:- - Taking bookings from Aged Care and NDIS clients for transport needs - Scheduling services in business system CareLink+ - Construct routes to be taken when multiple pickups are required for shopping or social outings - Allocating vehicle and driver(s) - Printing and pulling together of daily run sheets for drivers, including allocation of a float for the taking of fares and or lunch money required - Management of drivers, including availability, RDA's, training needs, performance issues - Oversee fleet vehicles and organise and/or report any known issues - Incident reporting - Create new client profiles once notified of approved MAC referrals received - Client and driver queries - Source and create a shopping and social outings calendar for each new month - Reconcile daily banking - Recommend and deploy process efficiency initiatives Show less

Administration Manager

• Sep 2015 - May 2020

Administration (primary role): Oversee and manage Allied Health, Community Services & Residential Services Administration teams across multiple sites (collectively or at differing times throughout employment) including but not limited to; performance management, workflow governance, training, mentoring, standardisation, process improvement, reporting and issue resolution. Overall Business Support Remain ‘on call’ to support other areas of the organisation with analytics, build tools to assist with accurate and standardised capture of data or streamlining of repetitive process steps, and or review / investigation of processes in perceived problematic areas; providing a detailed report on my findings, improvement opportunities, proposed recommendations, and next steps to implement change. Assist with troubleshooting system and or business process problems experienced, to identify root causes and actions required to rectify. Site Management - Health & Community (secondary role) Be first point of contact for site related issues (3 sites) and seeking/sourcing/advising appropriate action to resolution e.g. maintenance issues, security, site access, site audits and scheduled maintenance. Show less

Change Management Leader

• Nov 2014 - May 2015

Manage 2 full time leaders in driving process improvement and standardisation across the centre’s operations, ensuring alignment where practicable to internal & external benchmarked practices and application of company enterprise model methodologies. Analyse, and improve services utilising Lean practices to determine waste areas, value/non-value add task steps and opportunities to improve or automate process, where change will provide benefits through delivery of higher quality and/or lower cost per unit as well efficiency & effectiveness gains. Act as Delivery Excellence global contact for Australian centre, being responsible for collection of centre requested information and business analytics; including the report of progress to centre cost saving targets and ‘two way’ sharing of process practices and improvements.Deliver training where gaps in knowledge identified, to all centre employees (total 135) covering topics such as change management, project management and Lean practices; as well facilitate and lead workshops to assist/support operational areas with continuous improvement initiatives. Show less

Change and Project Lead / Delivery Excellence

• Feb 2011 - Nov 2014

Act as 2IC for Reporting Manager in absence of and be centre global lead to developing, sharing, sourcing and reporting of best practice process, tools utilised and service delivery performance.Rank and prioritise logged business process opportunities, investigate, scope and document any realisable benefits, obtain approval to any associated costs, then lead the change or project until bedded into BAU (business as usual).Provide support and training to centre subject matter experts, with identification of and implementation of small ‘just do it’ / low impact busines process initiatives, in addition to supporting centre with the building of tools to capture data and or streamline repetitive process steps.Conduct risk cause analysis where process failures have occurred, identifying mitigations and any contingencies to reduce or eliminate risk of reoccurrence.Facilitate demonstration of new technologies and build business cases where deemed a probable product to service operational need. Show less

Operational Team Leader - Procure to Pay Rightshore Management

• Aug 2010 - Apr 2011

Lead, performance manage and develop a team of 4 FTE (direct reports) that are to work in conjunction with offshore team (6 FTE indirect reports), ensuring adaptation of global methodologies used elsewhere. Key accountability for:- Monitoring performance against targets for both locations  Ensuring communication channels work effectively between locations Audit adherence to standards  Performance management Process standardisation  Improvement opportunities Identification of training gaps  Train, mentor and develop employees Daily, weekly and monthly reporting  Workflow management Show less

Procurement Projects & Transition Leader

• Mar 2009 - Jul 2010

Review and analyse processes across the Procurement area to identify perceived problem areas, as well find process efficiencies that would deliver significant cost savings for the centre and our client. Role then lead to my project managing a transition of processes to our offshore location, involving but not limited to the following key responsibilities:- Develop and implement training plans  Development of detailed procedures Process mapping  Develop and implement quality logs Goal setting and development of service delivery performance trackers  Monitor performance and skill gaps for further training Support and give guidance to trainer and trainees  Build framework for onshore / offshore relationship, then implement Conduct daily progress meetings  Provide onsite support to offshore location for 4 weeks Show less

Operational Team Leader - Procurement Master Data

• Apr 2007 - Feb 2009

Managing a team of 8.5 FTE I was accountable for ensuring KPI and KSD targets were met, through delivery of an efficient and effective service across three key transactional areas being vendor master, material master and contract agreements. Additional responsibilities included:- Interview and hire suitable employees  Performance management Train, mentor and develop employees  Workflow management Daily, weekly & monthly reporting  Monitor quality throughput Audit adherence to standards  Process improvement Project management  Change request submissions Show less

Team Leader - Accounts Payable

• Dec 2005 - Feb 2007

Operational Team Leader - Accounts Payable

• Oct 2000 - Sep 2005