Experience

RedSky IT

• United Kingdom
• Software Development
• 1 - 100 Employee

• Account Manager

  • Oct 2020 - Present

  RedSky software enables construction companies to achieve and maintain a competitive advantage. We make real-time actions visible, enabling you to control change, eliminate risk and achieve ongoing incremental gains from improved operational efficiency. Across all types of construction and contracting projects, RedSky is scalable, modular, and proven to improve performance, efficiency and success. RedSky software enables construction companies to achieve and maintain a competitive advantage. We make real-time actions visible, enabling you to control change, eliminate risk and achieve ongoing incremental gains from improved operational efficiency. Across all types of construction and contracting projects, RedSky is scalable, modular, and proven to improve performance, efficiency and success.



Critical Facilities Solutions Ltd

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Account Manager

  • Sep 2018 - Mar 2020

  * Data Centre Technical Cleaning - including surface, deep, rack, equipment, sub-floor, ceiling void and component cleans to ISO14644-1:2015 in areas such as data halls, data centres, plant, comms, MMR, CCNR rooms and construction sites * Raised Access Flooring - including new installations, repair, levelling, strengthening, live replacement, panel supply and sourcing, sub-floor sealing, ventilation and cable management * Passive Fire Protection – including fire walling, fire stopping (installation, inspection & certification), aperture sealing, fire baton Installation and cable transit units * Zinc Whisker Services - including identification, sample collection and analysis, laboratory reporting, remediation, specialist cleaning, testing and consultancy, management * Testing/Consultancy - including indoor air quality testing to ISO14644-1:2015, indoor surface cleanliness testing to ISO14644-9:2015, contamination collection and sampling, source detection, compliance verification and white glove audits Show less



ABM UK

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Customer Account Manager

  • Jan 2017 - Aug 2018

  As a Customer Account Manager at ABM Critical Solutions I have a passion for enabling clients to increase the efficiency and reduce the operating costs of their Data Centres, whilst also helping to reduce their Carbon Footprint. ABM Critical Solutions is the leading data centre healthcare provider in the UK and throughout the EMEA region. Servicing many of the world’s largest organisations, including the majority of the FTSE 100 in the UK, ABM Critical Solutions is the trusted partner for specialised deep cleaning and decontamination. Our team of highly trained, qualified and fully security cleared technicians understand the healthcare checks and decontamination processes needed to ensure the optimum performance for your data centres. This is one of many services offered. Show less



Axiell Group

• Sweden
• Software Development
• 100 - 200 Employee

• Business Development Manager

  • Jul 2013 - Jul 2014

  Responsible for focussing on the generation of new business and identifying strategic opportunities to introduce Axiell’s products & services to prospective customers throughout the UK. Developing and managing a solution-led approach that maximizes the opportunity for Axiell products and services. Promoting and driving forward Axiell’s solutions and services, whilst setting realistic expectations of Axiell’s ability to deliver the services and thereby maintaining customer satisfaction. Key Responsibilities • Proactively generate new business opportunities and develop core propositions, through own initiative and where necessary with the support and direction of internal sales and marketing resources. • Demonstrate a clear understanding of the business and its value proposition to be able to focus on core issues and develop sales strategies which ensure Axiell is successful in winning profitable new business. • Implement and deliver high quality, strategic proposals and reports which persuade the prospect/customer to look at new products and undertake development of new services. • Attend and contribute to sales meetings, presentations, training courses and exhibitions etc. • Own, provide leadership and delivery of tender process. • Develop, maintain knowledge and experience of products, solutions and relevant technologies to be able to advise customers and generate the trust necessary to close business. Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Nov 2006 - Mar 2013

  Responsible for the ownership of large public sector accounts and using consultative sales techniques and innovative solutions to retain and grow customer bases, whilst maintaining and extending good working relationships. Key achievements • Responsible for developing innovative sales propositions across the account base, closing contracts in excess of £10M in 2011/2012 and in excess of 16.M 2012 /2103 • Cultivated and leveraged high level relationships within Government Accounts in various sectors including Metropolitan Police, Cabinet Office, London Borough of Wandsworth, Scottish Water etc. Covering a base of around 30 different accounts in different verticals every year. • Successfully operated at Director Level and have been instrumental in driving new and sustainable contractual and service solutions, helping shape customer tender requests to put BT in the best position to obtain the business. • Strategically enhanced BT position as provider of choice in a number of Government sector solutions. • Personal ownership of a number of customer satisfaction initiatives to drive the client’s perception of BT and the value that we provide to their business. • Recognised as a Presidents club winner, for sales contribution FY 2010/11 resulting in a trip to Mauritius one of 600 people recognised globally. • Highly organised using Siebel to record and progress opportunities and landscape customer base • DV Security cleared. • Awarded Foundation Degree in Sales and Relationship Management funded and sponsored by BT for 2 years, course included personnel management, marketing, presentations skills and various other modules. Show less



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Relationship Executive

  • Apr 2006 - Nov 2006

  Customer Relationship manager: within a team who manage the company’s top 100 customers. The team were responsible for maintaining customer relationships, and resolving queries in a timely manner, to help retain business. Key achievements • Successfully reduced customers Query log ( billing/faults/service issues etc) from 600 outstanding issues, to 0 outstanding issues within 6 months, resulting in customer extending their existing contract by a further 12 months • Training other members of staff on system usage within 3 months • Customer site visit within 2 months, usual period of training takes 4 to 5 months Show less