Experience

S+C Partners

• Canada
• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2022 - Present



DCM

• Canada
• Marketing Services
• 500 - 600 Employee

• Client Service Specialist

  • Apr 2018 - Jul 2022



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Executive Service Representative

  • Feb 2015 - Jul 2022



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Senior Customer Relations Representative (Contract)

  • Jan 2014 - Jul 2014

  • Resolve customer escalated issues through phone (inbound/outbound), email and letter correspondence in a timely and efficient manner. • Created and updated customer profile daily • Providing help and advice to customers using organization’s products or services; • Communicating courteously with customers by telephone, email and letter; • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; • Handling customer complaints or any major incidents or bad experiences • Issuing refunds or compensation to customers when required • Keeping accurate records of discussions or correspondence with customers • Escalating customer case when required resolution is beyond my authority Show less



Zerona Canada Inc

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Laser Tech/ Sales Rep

  • Jan 2011 - Jul 2012