Experience

Medpages, an IQVIA business

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Targeted Communications Assistant

  • Jul 2007 - Present

  Provide customer support via multiple touch points (e.g inbound calls, e-mail)-main focus on written communication & assisting clients with queries with regards to MEDpages brand Communicate with Targeted Communications clients via email, tel and sms, regarding job progress, quotes, counts, signed orders, payment instructions, technical issues, delays, job spec and general adhoc queries. Retail sales of Targeted Communications services to MEDpages clients (new and existing) email broadcasts, fax broadcasts, data lists, sms broadcasts, mailers, labels. Setting up HTML,JPG & Word docs into a email server Data capture the correct contact and personal details based on confirmation from the appropriate info partner and channel i.e. fax, web, client files and telephone calls Make outgoing telephone calls, when required, to verify the details of records on the MEDpages database using appropriate questioning and listening skills Quotation requests and Inter-branch transfers Handle objections from the suppliers of information in a professional and polite manner ensuring the name of MEDpages is enhanced Achieve the agreed targets in terms of number of fax, web, telephone and other channel updates ensuring effective use of office time Manage my personal task manager ensuring due dates are met and tasks effectively prioritized. Compile monthly sales report for my Manager Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service attention to detail log customer and product information into CRM systems Follow up on quotes & jobs done Show less



Mango5

• South Africa
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Call Centre Agent

  • Feb 2007 - May 2007

  Selling Insurance Managing client and brand relationships telephonically Ensuring customer satisfaction by meeting client’s expectations and needs Electronically capturing sales figures and data Updating client status Selling Insurance Managing client and brand relationships telephonically Ensuring customer satisfaction by meeting client’s expectations and needs Electronically capturing sales figures and data Updating client status



Woolworths

• Cashier

  • Feb 2007 - Apr 2007

  Handling all the cash transaction of an organization Checking daily cash accounts Guiding and solving queries of customer Providing training and assistance to new joined cashier Handling all the cash transaction of an organization Checking daily cash accounts Guiding and solving queries of customer Providing training and assistance to new joined cashier