Experience

Furniture To Go UK

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Ecommerce & Sales Development Manager

  • Oct 2019 - Present

  Furniture to go is a B2B modern flat pack furniture company proud to have a UK warehouse specialising in next day direct home delivery to your customer or warehouse. - We do the hard work for you. Responsibilities: • On hand for technical support to all retailers when required. • Help set up new customer accounts by supplying HI RES images, enrich content, competitive price lists and CSV documents to retailers. • Keep market places, magento & in house websites up to date with the latest products. • Lease with the marketing manager to create content for advertisment purposes, through Facebook, Instagram & Mail Chimp. • Work together with the director to increase revenue with our key customer accounts. • Help with customer services and dispatched when required.



Green Snow Ltd

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Ecommerce & Marketing Executive

  • Jan 2019 - Oct 2019

  Green Snow limited is a fulfilment company for various different brands. They manage product, provide expert advice and fulfilment for brands they are passionate about such as cycling, sports and made to measure soft furnishings. Responsibilities: • Manage and plan marketing campaigns across social media • Uploading the latest products to the websites via magento & writing enriched product descriptions. • Send weekly emails through mail chimp to promote sales, promotions and new products. • Design post cards, website banners, edit images for web use, design new concepts for best UX, page layouts and more. • Assist project manager with the development of 2 brand new websites, leasing with developers when required and assigning tasks. • Work along side the developers to test the website ready for go live.



Net Curtains Direct

• United Kingdom
• Retail

• Ecommerce Customer Service & Account Executive

  • Aug 2014 - Jan 2019

  Net Curtains Direct was a family run company in the new forest, selling made to measure Net & Voile curtains. They merged companies in 2019 and became Green Snow Limited where they could grow with other brands. Responsibilities: • Deal with customer complaints and ensure they are dealt with efficiently & professionally in a timely manner. • Manage complaints quickly and ensure action is taken to prevent it from happening again. • Growing the business managing all quotes and profit margins helping define business strategy and plans, reporting to the Managing Director. • Managing B2B accounts and bespoke enquiries via email and telephone. • Negotiated costs and contracts and managed third party suppliers and control profit margins. • Process orders and customer sample requests through Magento when required. • Add products and assist with sales on Magento, Market places and deal with customer emails • Assist with content creation, including product descriptions, blog posts and how to guides. • Assist with marketing and web design, providing banners for web and email when needed.



Neos Networks

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• Customer Service Advisor

  • Aug 2013 - Sep 2014

  Scottish and southern energy are a leading gas and electricity supplier who pride in their excellent 5* customer service they provide. They treat customers like family by following their strict customer charter and heath and safety rules. Responsibilities • Dealing with all general enquiries. • Delivering high-level customer service. • Manage complaints professionally and efficiently. • Ensuring every customer was completely satisfied with every level of service that I delivered. • Manage daily stats to ensure best performance. • Perform heath and safety rules in and out of the office environment.



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Store Associate

  • May 2012 - Sep 2012

  • Till trained • Stock rotation • Dealing with deliveries and ensuring the shelves where stocked up. • Working in a time manner ensuring jobs where done accurately & quickly. • Till trained • Stock rotation • Dealing with deliveries and ensuring the shelves where stocked up. • Working in a time manner ensuring jobs where done accurately & quickly.



Sports Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Cashier/Customer Service

  • Jun 2007 - Aug 2012

  • Till trained • Merchandising shop floor • Cleaning and maintaining shop floor • Participating with stock take when required. • Helping customer with good product knowledge • Till trained • Merchandising shop floor • Cleaning and maintaining shop floor • Participating with stock take when required. • Helping customer with good product knowledge