Marc C. Heath, CFI,CFE

President and CEO at MCH Security and Protective Services, LLC
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Contact Information
Location
Boston, Massachusetts, United States, US

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5.0

/5.0
/ Based on 9 ratings
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Steven Gardner

Marc was one of my top managers covering 2 stores in on the North shore of Boston. Marc consistently turned in good shrink #'s with his hard work and professional knowledge.

Bob Larkin

Marc has been an Asset Protection Associates client who we have enjoyed working with on many mystery shopping projects and investigations. His wealth of retail LP knowledge is obvious in his ability to conduct ongoing, multi-faceted and complicated investigations. Marc is very straight forward and maintains extremely high standards of integrity and professionalism.

Justin Wooster

Marc is a true professional in the Loss Prevention/Asset Protection field. He understands the necessity of a "team" atmosphere and his attitude is always above reproach. Marc's attention to detail and proactive style made him a pleasure to work with.

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Credentials

  • ISDA Member
    International Security Driver Association, Inc.
    Mar, 2020
    - Oct, 2024
  • Certified Fraud Examiner
    Association of Certified Fraud Examiners (ACFE)
    Jan, 2009
    - Oct, 2024
  • Certified Forensic Interviewer (Legacy)
    International Association of Interviewers
    Jan, 2008
    - Oct, 2024

Experience

    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • President and CEO
      • Nov 2017 - Present

      MCH Security and Protective Services, LLC is a Licensed, Bonded and Insured Security Services Company focused on providing Security solutions that make business sense, protect the brand and form partnerships. Licensed through the Massachusetts and New Hampshire State Police. www.mchsecurity.com MCH Security and Protective Services, LLC is a Licensed, Bonded and Insured Security Services Company focused on providing Security solutions that make business sense, protect the brand and form partnerships. Licensed through the Massachusetts and New Hampshire State Police. www.mchsecurity.com

    • United States
    • Professional Training and Coaching
    • Advisory Council Member
      • 2011 - Present

      Participate in quarterly member surveys, speak at ACFE events, write or review course materials, provide industry case studies and assist in professional development activities. The ACFE is the world's largest anti-fraud organization and premier provider of anti-fraud training and education. Together with more than 55,000 members, the ACFE is reducing business fraud world-wide and inspiring public confidence in the integrity and objectivity within the profession. Members can advance their career by earning the Certified Fraud Examiner (CFE) credential. Show less

    • United States
    • Banking
    • 700 & Above Employee
    • Fraud Prevention Team Manager
      • Jan 2018 - Apr 2018
    • United States
    • Retail Apparel and Fashion
    • Director of Security and Public Safety
      • May 2016 - Sep 2017

      Responsible for Directing and managing all aspects of Public Safety and Security for the Largest open air Shopping venue North of Boston. Consisted of 700,000 SQ Feet of Retail, Dining, Business office and Entertainment destinations. Coordinate VIP Escorts, Executive Protection and Special Events. Maintain Physical Security through professional security measures. Hire, train and develop professional Security personnel to include Emergency Medical Technicians, Security Officers and others. Coordinate with Local, State and Federal Law Enforcement to mitigate threats, investigate large scale criminal activity and organized retail crime. Partner and assist Corporate Loss Prevention and Asset Protection departments of Major retailers including Fortune 10; 50; 100 companies. Provide 24/7 Public Safety, Medical Aid and Security response for all patrons, employees and visitors. Coordinate, train and Direct Emergency response, active shooter training/response as well as Fire/Medical and Police assist activity. Budgeting/Payroll/Administrative duties. Managing the Security Department, employees and assets. Show less

    • Retail
    • 700 & Above Employee
    • Regional Asset Protection Manager
      • 2010 - 2015

      Direct, support and train district and store management in the design, development, administration, monitoring and implementation of all Asset Protection activities. Support 350+ locations within multiple districts throughout New England (MA/RI/NH/ME/CT/VT+NJ/PA/NY) Direct, support and train district and store management in the design, development, administration, monitoring and implementation of all Asset Protection activities. Support 350+ locations within multiple districts throughout New England (MA/RI/NH/ME/CT/VT+NJ/PA/NY)

    • Consultant
      • 2010 - 2010

      Independent Contractor/Consultant. Certified Fraud Examiner/Certified Forensic Interviewer Professional fraud examination services. Threat assessments and physical security reviews. Workplace violence prevention and detection training. Employee termination guidance and assistance. Behavioral Analysis Interviews/General loss investigations. Shrink awareness and Loss Prevention programs/training. Forensic interviews, audits and investigative consulting for multiple industries. Show less

    • United States
    • Retail
    • 100 - 200 Employee
    • Manager of Investigations
      • 2009 - 2010

      *Successfully managed all internal and external investigative activity throughout the company. *Responsible for coaching and leading Asset Protection, Operations and Management staff through the investigative process at field locations, corporate offices and distribution centers to ensure a productive and desired outcome. *Manage the corporate office AP Analyst, exception reporting and participate/respond to major incidents affecting the organization. *Assisted Sales Operations, Logistics, Legal, Human Resources, IT and other business partners with investigative support and guidance. *Partner/liaison with other retail groups, law enforcement and investigative agencies. *Provide Corporate support to major initiatives, events and executive protection. *Managed the Corporate security function and physical security/access control programs as additional responsibilities. *Conducted professional presentations and training sessions. *Area of responsibility consisted of 187 field locations, 100+ fuel stations and multiple corporate office and distribution facilities spanning 15 States with 10 billion + in sales. Show less

    • Corporate Loss Prevention Manager-Special Projects and Security
      • 2008 - 2009

      *Responsible for the protection of Company assets at all field locations, multiple distribution centers and corporate offices. Develop, implement and maintain Loss Prevention Systems.*Partner with LP vendors and in house support departments to design and put into place new and proven techniques and systems to secure physical, information assets and personnel.*Oversee the Corporate Security function. Conduct internal investigations and ensure the safety and security of executives and personnel throughout the corporate campus and facilities.*Designed, implemented and tested NVR Platform and IP camera technology for future rollout chain wide. Partnered with multiple vendors, IT department and leadership to put in place.*RFP/ LP Systems project management*Partner with buying, merchandising and operations to secure product while limiting negative impact to sales and profitability.*Consistently use technology to assist in streamlining and simplifying field LP operations and impacting shrink.*(Promoted to Manager of Investigations) Show less

    • Regional Loss Prevention Manager
      • 2008 - 2008

      *Relocated back to the East Coast from Boise, ID.*Responsible for the Loss Prevention functions at multiple locations in MA/ME/NH.*Partner with Management in all shrink reduction efforts.*Develop and manage action plans to rectify shrink/operational deficiencies.(Promoted to Corporate Loss Prevention Manager)

    • Division/Area/Zone LP Manager
      • 2004 - 2008

      *Relocated and promoted from Boston to Boise.*Responsible for the Loss Prevention programs at 115+ locations in Idaho, Utah, Montana, Wyoming and Oregon. One of the largest profit centers for the 2500+ location chain at the time.Company exceeded $45 billion in sales annually.*Supervision of 5 Direct reports (Regional/District LPM) and 40+ Indirect including in store LP specialists, Senior LP Specialists and District Auditors as well as ORC teams.*Conduct/Assist with Corporate office and distribution center investigations.*Hire, train and develop a full LP program and department in a Division that had little LP exposure or personnel. Transitioned a reactive culture to proactive. *Transferred best practices from the East Coast operations to the West in a 600+ location Division. Directly impacted shrink and profitability.Oversight and participation in Six Sigma projects and initiatives. Show less

    • District LP Manager
      • 1999 - 2004

      Responsible for all LP functions in the Boston/North Market.(Promoted to Area LP Manager and relocated to Boise)9 Years total with Shaw's/Albertsons/Supervalu

    • Regional Investigations Manager (SIU)
      • 1997 - 1999

      Boston/New England. Special Investigations Unit. Corporate/Complex Investigations. Corporate Investigator Boston/New England. Special Investigations Unit. Corporate/Complex Investigations. Corporate Investigator

    • LP/Safety Manager
      • 1996 - 1997

      Managed the day to day operation of the Loss Prevention and Safety team. Safety/Awareness Budgeting Workers Compensation/General Liability Shrink Reduction. Investigations Managed the day to day operation of the Loss Prevention and Safety team. Safety/Awareness Budgeting Workers Compensation/General Liability Shrink Reduction. Investigations

    • United States
    • Individual and Family Services
    • Private Investigator
      • 1995 - 1997

      Domestic Investigations Surveillance Criminal Investigations Background Investigations Witness Interviews Executive Protection Report writing Domestic Investigations Surveillance Criminal Investigations Background Investigations Witness Interviews Executive Protection Report writing

    • Retail
    • 1 - 100 Employee
    • Area Asset Protection Manager
      • 1993 - 1996

      Manage the LP function at multiple locations. Hiring/Training Staff of AP Investigators. Awareness Training. Covert Camera installation. Interviewing. Manage the LP function at multiple locations. Hiring/Training Staff of AP Investigators. Awareness Training. Covert Camera installation. Interviewing.

    • Detective/Lead Detective/District Trainer
      • 1991 - 1993

      Boston Metro. Training and Development. Leadership. Partnership. Investigations. Scheduling. Staff Development. Boston Metro. Training and Development. Leadership. Partnership. Investigations. Scheduling. Staff Development.

    • United States
    • Retail
    • 700 & Above Employee
    • LP Agent
      • 1989 - 1991

      Protect Company Assets. Safety/Risk Management Surveillance CCTV Physical Security Report Writing Court Testimony Apprehensions Awareness Training Interviewing Fact Finding Protect Company Assets. Safety/Risk Management Surveillance CCTV Physical Security Report Writing Court Testimony Apprehensions Awareness Training Interviewing Fact Finding

Education

  • North Shore Community College
    Criminal Justice
  • US Army-Nuclear, Biological, Chemical Warfare
    Military Police Units/NBC and MP functions

Community

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