Marc Fletcher
Marketing & Partner Alliance Lead at Altron Karabina- Claim this Profile
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Topline Score
Bio
Graham Lawson
Marc is a talented, creative and versatile marketing professional. Give him the space and he will build a strategy and execute it.
Ian Wilson
I have had the privilege to work with Marc for over a hear and a half now. Marc has a great talent for design thinking and and is very process orientated. When it comes to Account Management and Sales Leadership Marc is able to engage customers on just about every level and I think he is very well skilled in this regard. Marc is always a Gentleman and conducts himself with a level of integrity rarely encountered. Marc has many talents and he is an asset to any size organization.
Graham Lawson
Marc is a talented, creative and versatile marketing professional. Give him the space and he will build a strategy and execute it.
Ian Wilson
I have had the privilege to work with Marc for over a hear and a half now. Marc has a great talent for design thinking and and is very process orientated. When it comes to Account Management and Sales Leadership Marc is able to engage customers on just about every level and I think he is very well skilled in this regard. Marc is always a Gentleman and conducts himself with a level of integrity rarely encountered. Marc has many talents and he is an asset to any size organization.
Graham Lawson
Marc is a talented, creative and versatile marketing professional. Give him the space and he will build a strategy and execute it.
Ian Wilson
I have had the privilege to work with Marc for over a hear and a half now. Marc has a great talent for design thinking and and is very process orientated. When it comes to Account Management and Sales Leadership Marc is able to engage customers on just about every level and I think he is very well skilled in this regard. Marc is always a Gentleman and conducts himself with a level of integrity rarely encountered. Marc has many talents and he is an asset to any size organization.
Graham Lawson
Marc is a talented, creative and versatile marketing professional. Give him the space and he will build a strategy and execute it.
Ian Wilson
I have had the privilege to work with Marc for over a hear and a half now. Marc has a great talent for design thinking and and is very process orientated. When it comes to Account Management and Sales Leadership Marc is able to engage customers on just about every level and I think he is very well skilled in this regard. Marc is always a Gentleman and conducts himself with a level of integrity rarely encountered. Marc has many talents and he is an asset to any size organization.
Credentials
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MCIM
CIM | The Chartered Institute of MarketingMay, 2018- Nov, 2024 -
ECM Practitioner (ECMP)
AIIM InternationalApr, 2013- Nov, 2024 -
Microsoft Certified Systems Engineer Windows 2000
MicrosoftDec, 2001- Nov, 2024 -
Microsoft Certified Systems Engineer NT 4.0
MicrosoftDec, 1999- Nov, 2024
Experience
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Altron Karabina
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Marketing & Partner Alliance Lead
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Nov 2021 - Present
Altron Karabina continues to grow from strength to strength.After 9 months leading the new Partner Alliance and Customer Experience business, the role has now expanded to take on Strategic Marketing, and following the Altron FY22 H1 Results Announcement, to build and lead a channel partner model in Africa to drive growth into this region and to create a strategy to expand into the Middle East markets.I will continue to lead our efforts with our largest strategic partner, Microsoft, which has been a significant contributor to our turnaround in the last 9 months, and look for new ways to leverage this partnership for mutual benefit."Altron Karabina’s revenue growth at 43% was “tracking well” and the operation continued to leverage the strong relationship it had built with Microsoft.", Mteto Nyati, Group CEO, Altron, FY22 H1 Results Announcement, 25/10/21.This has created a broad and diverse portfolio which ultimately is rooted in marketing, partnerships and customer experience from which Altron Karabina will strive to achieve its goals for success in the next 5 years.
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Partner Alliance & Customer Experience Lead
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Mar 2021 - Nov 2021
As the new Partner Alliance and Customer Experience Lead I have a broad portfolio covering two distinct functions- Partner Alliances: focused initially on our key strategic partner, Microsoft in the South African subsidiary, and also in the Multi Country Cluster which includes South Africa, Middle East and Africa.Customer Experience: I am also accountable for the bid office, sales excellence, customer experience innovation and our NPS program.“Customer experience and employee excellence are at the heart of what we do”. “...If you get these two right, failure is highly unlikely” - Mteto Nyati.[An extract from our Group Chief Executive’s interview with Unleashing Leadership Potential Foundation 10 March 2021.
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Territory Lead / Regional Executive - Western Cape
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Jun 2019 - Mar 2021
As Territory Lead for the Western Cape territory of Altron Karabina, I am responsible for the market intelligence, strategic planning, marketing and sales, leadership and general manager of the territory team. As a part of the Altron Karabina leadership team, my objective in FY20/FY21 is to grow the Western Cape territory through a new customer acquisition strategy, drive excellent customer experiences and to lead the strategic partnerships in the territory with our partners, including the other Altron Op-Co’s, Microsoft and others.
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Business Development Lead - Altron Karabina
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Oct 2018 - May 2019
In October 2018 Karabina was acquired by the Altron Group - to become Altron Karabina - A Division of Altron, under the ultimate leadership of Mteto Nyati.As a BDL I am responsible for growing the Financial Services client base in the Western Cape. This includes strategic account identification, strategic marketing and sales plans, liaison with key partners, including Microsoft and other Altron Companies, account management and new business development.Notable Achievements:★ FY20 Q1 Achievement of 150% of Qtr Target.★ Promoted to Territory Lead - Western Cape.
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Business Development Lead - Karabina
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Oct 2017 - Sep 2018
Responsible for business development and business consulting in the South African coastal region and Africa for the Data Management & AI and Digital Workplace competencies.My objective is to help managers and executives within business to realise the benefits of using technology to assist their organisation in either improving collaboration, productivity, performance, profitability, compliance or a combination of these - this is often referred to as Digital Transformation.I seek to partner with managers and executives to form an inclusive team comprised of Karabina's subject matter expert consultants and our customers' personnel to guide them through these processes.Notable Achievements:★ Landed and developed a number of Coastal EPG Accounts across Modern Workplace and Data & AI business units.Karabina (iSPartners (Pty) Ltd - the holding company) was sold to Altron Ltd as of 1st October 2018.Therefore we transitioned to Altron Karabina from 1st October 2018.
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Troob
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United States
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Real Estate
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Strategic Advisor
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Jan 2021 - Jun 2022
I am an advisor to the business startup Troob and a mentor to the CEO. I am an advisor to the business startup Troob and a mentor to the CEO.
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ParkUpp
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South Africa
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Leasing Real Estate
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1 - 100 Employee
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Strategic Advisor
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Jul 2018 - Jan 2022
I am an advisor to the business startup Parkupp SA and a mentor to the CEO.Parkupp SA was successfully sold in January 2022, allowing the CEO and Founder to focus on another business in New York, New York, USA: Troob. I am an advisor to the business startup Parkupp SA and a mentor to the CEO.Parkupp SA was successfully sold in January 2022, allowing the CEO and Founder to focus on another business in New York, New York, USA: Troob.
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T-Systems International
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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Head of Marketing and Business Development at Intervate, A T-Systems Company
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Jul 2016 - Sep 2017
In the last year I have been focused on marketing strategy and programs, partnerships and business development to identify and secure new markets and revenue streams. I also lead the joint Intervate and T-Systems South Africa digital marketing and social media team. Market orientation (MO), the topic of my Master's thesis, remains the focus and underlying principles of this role. MO is based on three principles:The organisation wide generation of market intelligence, pertaining to current and future customer needs and dissemination of the intelligence within the company to all staff;The responsiveness and proactivity to customers which is influenced by an organisations’ culture;And the development and execution of a market orientated strategy.Simply put, through MO we will ensure that we have the right internal knowledge across the board, the right customer and partner exposure, the right offerings and the right marketing strategy to grow the business. The presentation below: "Everyone's in Marketing" takes a journey through MO - https://spark.adobe.com/video/dLjnK Notable Achievements:★ Direction and implementation of the new Intervate CI and Brand Strategy (launched Sept 2017)★ Highest Order Entry Seller in FY17 H1★ Global launch of the Intervate ISV Product: Smart Citizen - a bi-directional communication and reporting solution for local authorities across the globe to enable better City/Municipal communication thus improving citizen service - at the Smart City Expo World Congress 2016 Barcelona. -http://www.DigitalSmartCitizen.com★ Re-launch of Intervate's Chatbot ISV offering - "Pipa" - The Chatbot for Business - on the Microsoft bot framework and Azure - http://www.PipaChatBot.com★ Microsoft Partner of the Year Award 2016 - Collaboration and Content >2017 Key Focus< - See the Projects Section below
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Head of Marketing and Sales at Intervate, A T-Systems Company
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Jan 2014 - Jun 2016
Following the acquisition by T-Systems, I relinquished my Directorship and Share Ownership, but my role remained the same.A primary focus areas is to ensure that Intervate achieves the overall company revenue targets through team work, mentoring, new business development and account management. This objective is achieved through developing a 'market orientation' strategy within Intervate by continually researching the market, gathering intelligence, creating a go-to-market strategy and ensuring that all stakeholders are engaged and aligned with that strategy (marketing strategy development and management). Story telling and a focus on customer experience is a key method for customer engagement - understanding our customers needs is of paramount importance, allied with the co-creation of a valued solution which reduces costs, improves productivity, compliance or assists in growth. I also setup and led T-Systems and Intervate's digital marketing & social media team; in addition to being active DT consultant and AE on a number of Intervate's key enterprise accounts, which keeps me connected to the business.Achievements: ★ Setup and led T-Systems and Intervate’s digital marketing and social media team.★ Refocused the sales team on the sales methodology from the Franklin Covey Sales Institute.★ Refocused the Intervate GoToMarket strategy for products and solutions.★ Realigned the company targets and built a bridge to achieve these targets.★ Consulted by Microsoft Corporation on the publication of their Modern Partner Series-Part 3 -"Modernise Sales and Marketing", on the topic of Market Orientation, my MSc Thesis.★ Launched Dynamic Intranet Services and ROBIT - The ChatBot for Business (See Videos below)★ Microsoft Partner of the Year Award 2015 - Collaboration and Content & Application Development★ Nielsen Norman Group Design Annual for 2015: the Year’s Best Intranets, TFG intranet.★ Microsoft Partner of the Year Award for South Africa
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Intervate
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South Africa
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Software Development
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1 - 100 Employee
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Marketing & Sales Director
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Nov 2008 - Dec 2013
Marketing and sales director, executive director and shareholder (2008-2013) at Intervate Project Services (Pty) Ltd in Cape Town, South Africa. Intervate was acquired by T-Systems South Africa in January 2014. Shareholder and board director status relinquished.One of my primary focus areas is to ensure that Intervate achieves the Cape Town company's revenue targets (sales management). This is achieved by continually researching and selecting the right products and solutions that match the business needs of our customers, and creating an allied and integrated marketing strategy to bring those solutions to our clients attention (marketing management). I also serve as one of Intervate's social media managers, an EIM consultant and account manager on a number of Intervate's key enterprise accounts, which keeps me connected to the heart and soul of the business.Achievements:★ Drove strong positive YoY revenue growth over the last 5 years for the new Cape Town business.★ Implemented (as part of a team) a sales methodology from the Franklin Covey Institute of Sales. ★ Created sales discipline and processes for team success.★ Microsoft Partner of the Year for Information Worker 2008 - 2011★ Microsoft Customer Experience Partner of the Year – 2012★ Microsoft Digital Experience Partner of the Year – 2012★ Microsoft Services Partner of the Year – 2012★ Microsoft Portals and Collaboration Partner of the Year – 2012★ Microsoft Content Management Partner of the Year – 2012★ Microsoft Collaboration and Content Partner of the Year – 2013★ Microsoft Industry Partner of the Year – Commercial Sector – 2013★ Microsoft Industry Partner of the Year – Public Sector – 2013★ Microsoft Services Partner of the Year – 2013
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Synergy Corporate Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Managing Director / Founder
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Jan 2002 - Dec 2010
I was the Managing Director, founder and owner of the South Africa company within the Synergy Corporate Technologies group.Other locations: North America: Connecticut; Asia Pacific: Hawaii; UK: England; Latin America: Arizona, USA.Synergy in South Africa undertook both local and offshore web and application development projects in Microsoft .net Technologies and Microsoft Office SharePoint Server 2007 and SharePoint 2010. Synergy SA was also the creative hub for the Synergy group and managed and ran the groups creative design service out of the Cape Town office which was used globally across the businesses supplementing the local offerings in the USA. Synergy SA's creative team produced both website and print creative for major brands in South Africa, the USA and the UK.Largest international clients included: Group M (A WPP Company and the world’s largest advertising media company) at its HQ in New York City which was acquired in 2006.I sold the business of Synergy Corporate Technlogies (South Africa) to Intervate in November 2008 and continued to consult via Synergy Corporate Technlogies (South Africa) to Intervate for the following 18 months.
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CAPEL GARDENS (PINNER) RESIDENTS LIMITED
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United Kingdom
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Facilities Services
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Executive Director
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May 1999 - Feb 2002
The company was setup to manage the 1930's art deco development and to maintain its status as a listed building complex.My role was to manage the financial aspects, including the property levies, the budgets and other financial transactions. The company was setup to manage the 1930's art deco development and to maintain its status as a listed building complex.My role was to manage the financial aspects, including the property levies, the budgets and other financial transactions.
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Consultant / Architect / Project Manager
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Jan 1999 - Feb 2002
As a Consultant at HP Consulting UK I was involved in a number of roles and teams during my tenure.I worked as a Technical Consultant/Architect/Pre-Sales Consultant and Project Manager working on Microsoft infrastructure and development projects for bluechip Fortune 500 firms worldwide covering North America, South America, Europe and Asia.My experience including working on the London ExCeL Exhibition Center project. (http://www.excel-london.co.uk/) This project was to architect, deploy and configure a complete technology infrastructure solution to the new Exhibition center in London's Docklands. I was responsible for the messaging component and this was one of the first Microsoft Exchange 2000 deployments in the UK.I was also prominent in the pre-sales, sales and project delivery of the Smiths Group Plc global Exchange 2000 project. This project was to deliver a new global messaging solution to Smiths Group Plc to replace a number of legacy messaging applications including MS Mail, CC:Mail, Lotus Notes and others from an array of disparate company's that Smiths Group had acquired over a period of 10 years.I was also part of the global e-Client Project Team that was tasked with designing and building the infrastructure and deployment solution to provide HP's global distribution centres (Mexico, Brazil, USA, France, Japan, Singapore, China) with a new solution to deploy PC based images to all of HP's PC's and Laptops for HP staff use.I then joined the HP Microsoft Services Organisation where he worked on a number of projects through both the pre-sales, and Project Management roles for clients such as P&O, Carlsberg Tetley, Diageo Korea and UK, Colt Telecom and EMI.
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Co-Founder & Director
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Jun 1998 - Nov 2001
Dogz Inc. was a free web based email service started up to capitalise on the webmail explosion of the time and to leverage the revenue stream of banner advertising which was hitting a record high for revenue models.Exited as the market for Free Webmail became saturated by emerging and larger players and our focus turned elsewhere. Dogz Inc. was a free web based email service started up to capitalise on the webmail explosion of the time and to leverage the revenue stream of banner advertising which was hitting a record high for revenue models.Exited as the market for Free Webmail became saturated by emerging and larger players and our focus turned elsewhere.
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F-Interactive Consulting (UK)
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United Kingdom
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IT Services and IT Consulting
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Founder & Director
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Jan 1998 - Jan 1999
Technology and business consulting practice providing business and technology consulting to organisations, providing infrastructure, multimedia and web based consulting in London, UK and North America, including Boca Raton, Florida, New York, and Connecticut. Technology and business consulting practice providing business and technology consulting to organisations, providing infrastructure, multimedia and web based consulting in London, UK and North America, including Boca Raton, Florida, New York, and Connecticut.
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Messaging Consultant
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Jan 1997 - Jan 1998
I joined Powemark in the consulting services division: Sapientia. Sapientia provided Microsoft consulting, design, architecture, deployment and support services on Microsoft infrastructure solutions.I worked in the Messaging and Communications team and was leading the Microsoft Exchange messaging competence.Notable projects included the replacement of messaging systems for Jones Lang La Salle' property managers business and also the replacement of messaging systems for Mercedes-Benz UK dealerships.
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NHS
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Hospitals and Health Care
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700 & Above Employee
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Consultant
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Feb 1995 - Dec 1996
During my tenure at the National Health Service Information Authority (formerly known as the Family Health Services Compute Unit (FHSCU), the Family Health Services Computer Agency (FHSCA) and the Family Practitioner Services Computer Unit (FPSCU)), I undertook a number of varied roles including the most recent first:Consultant - I joined the newly created Consulting & Integration Division under the leadership of Phil Trickey, whose mandate was to provide emergent PC based solutions and consulting to the largely HP/IBM/DEC Mini-Computer dominated health authorities. These solutions included electronic data interchange (EDI) projects using the ISO standard EDIFACT (EDI For Administration, Commerce and Transport) over X.400 protocols (the pre-cursor to SMTP/Internet EMail) using Microsoft Exchange 4.0 X.400 Connectors, for transmitting health and patient data between authorities over X.25 networks.
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Project Manager
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Mar 1992 - Jan 1995
Project Manager / Project Implementation Manager - I was selected to join the newly created team of Project Managers in the Customer Services Division to interact with the Health Service Authorities to deliver the bi-annual Releases to the Unix/Mumps based Exeter System which ran the Family Health Services Authorities patient based computer systems. Being a UK based government entity, the FHSCU utilised the PRINCE2 project management methodology for all its project engagements in its fullest implementation.
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Analyst Programmer
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Jul 1990 - Feb 1992
Analyst Programmer - I began my career at the FPSCU as an analyst programmer trained on DEC PDP 11's and then later on HP/IBM Unix Mini Computers running the Mumps programming language and the Exeter System. My role included remote support (via dial-up modem), Mumps programming, Unix OS/Mumps maintenance and customer site visits.
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Education
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2018 -
CIM | The Chartered Institute of Marketing
MCIM (UK) - Continued Professional Education, Marketing -
2013 - 2015
The University of Salford
Master's Degree (MSc), Marketing -
2012 - 2012
University of Cape Town
Certificate, Applied Economics -
2012 - 2012
University of Cape Town
Certificate, Marketing -
1993 - 1993
National Health Service (UK)
PRINCE2 Training, PRINCE2 Practicioner -
1988 - 1990
Stanmore College of Higher Education, London
BTEC National Diploma, Computer Science -
1988 - 1990
Leighton House, Westbury, Wiltshire
Leadership, Army Officer Selection Board (AOSB) / Regular Commissions Board (RCB) -
1985 - 1988
Mill Hill School, London, England
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1977 - 1985
Orley Farm School, independent preparatory school, London, England.
Community
