Marcel Schramm

Business Development Manager at Ricoh Austria GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Vienna, Vienna, Austria, AT

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Experience

    • Austria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Development Manager
      • Jul 2023 - Present

      Wien, Österreich Ongoing business development for the line of business communication services (CS) with strong focus on meeting room technology. Product marketing, sales enablement, market and competitor analyses, development of new business areas, strategy development and implementation, development of cooperations.

    • Austria
    • Retail
    • Sales-Manager, Co-Founder
      • Oct 2020 - Present

      Wien, Österreich Extraordinary roses for extraordinary people. Three different colours, four sizes and available within one working day in Austria.

    • Austria
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Business Development Manager
      • Apr 2021 - Jul 2023

      Wien, Österreich Ongoing business development for the line of business Datacenter as a Service (DCaaS) and financial services in the ACP Group (Austria) with strong focus on HPE. Product marketing, sales enablement, market and competitor analyses, development of new business areas, strategy development and implementation, development of cooperations.

    • Austria
    • Aviation and Aerospace Component Manufacturing
    • 1 - 100 Employee
    • Head Of Sales
      • Jan 2018 - Sep 2020

      Schwechat Allover responsibility of all sales channels of Lauda and revenue management in close alignment with Head of Marketing (direct sales via website, blocked space agreements and special charter, repatriation – Ministry of Foreign Affairs - and freight flights during COVID19 grounding), sales responsibility 500 Mio+ / year, leading 6 people including back office, in strong coordination with the headquarters in Dublin (Ryanair)

    • Head Of Customer Service
      • Jan 2018 - Sep 2020

      Schwechat, Niederösterreich, Österreich Allover responsibility of in house and 3rd party Customer Service agents (12 Poland, 12 Madrid, 6 Vienna), Customer Complaints, EU261 passenger rights, PRM (Passengers with reduced mobility), Special Services, live channels (chats and calls), up to 25K customer contacts per month, SPOC for EU261 Authorities: Main authorities APF, BAZL, LBA, SÖP, In strong coordination with the headquarters in Dublin (Ryanair)

    • Telecommunications
    • 1 - 100 Employee
    • Head of Sales East
      • May 2017 - Dec 2017

      Vienna Overall responsibility of the Large Enterprise Sales and Pre-Sales team in the region of Eastern Austria. Continuous improvement of department excellence. Constant improvement of the sales processes, the further development of products and the close cooperation with all specialist departments within the company. Leading 13 people (7 sales, 6 presales), sales responsibility: 22.8 million / year, 830 of the top 1,000 customers

    • Austria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Application Services
      • Sep 2015 - Apr 2017

      Austria Overall responsibility of Business Line Application Services Ricoh Austria, Human Resources, Marketing, Budget, Customer Service, Consulting, Sales Channels (Direct, Indirect, System Integrators, Major Accounts), BackOffice, Continuous Sales and Service Improving Performance in Sales Channels, Deciding on Business Strategy and Products, Contacts to decision-makers of the Austrian economy, establishment and maintenance of contacts to external sales channels and partners, introduction into the… Show more Overall responsibility of Business Line Application Services Ricoh Austria, Human Resources, Marketing, Budget, Customer Service, Consulting, Sales Channels (Direct, Indirect, System Integrators, Major Accounts), BackOffice, Continuous Sales and Service Improving Performance in Sales Channels, Deciding on Business Strategy and Products, Contacts to decision-makers of the Austrian economy, establishment and maintenance of contacts to external sales channels and partners, introduction into the Europe-wide Ricoh organization.

    • Deputy Sales Manager
      • Oct 2014 - Aug 2015

      Vienna Fulfilment of sales and earnings targets in the region, promotion of collaboration in cross-departmental projects to increase operational excellence, ensuring the use of CRM systems and maintaining business processes, active controlling of employees, professional leadership of assigned employees, active information flow in the sales-team, Encouraging and demanding employees as well as putting developmental actions

    • Sales Representative
      • Dec 2013 - Sep 2014

      1220, Vienna Fulfilment of sales and earnings targets in the relevant sales area. New customer acquisition from the SMB area. Distribution of the complete Ricoh portfolio (MFP, Projectors, Whiteboards, Managed Document Services).

    • Austria
    • Telecommunications
    • 500 - 600 Employee
    • Account Manager
      • Feb 2010 - Dec 2013

      Vienna Acquisition and support of business customers of the SME segment, needs analysis based on business processes, development of suitable solutions from our own portfolio as well as supplementing by external solution partners, offer development individual voice and data solutions market observation, further development of products and tariffs, cooperation with internal departments : Sales Support Marketing etc. Technical and commercial handling of projects, implementation of corporate goals as well… Show more Acquisition and support of business customers of the SME segment, needs analysis based on business processes, development of suitable solutions from our own portfolio as well as supplementing by external solution partners, offer development individual voice and data solutions market observation, further development of products and tariffs, cooperation with internal departments : Sales Support Marketing etc. Technical and commercial handling of projects, implementation of corporate goals as well as sales and profit responsibility in the sales area. Show less

    • Austria
    • Telecommunications
    • 500 - 600 Employee
    • Account Manager SOHO
      • 2009 - 2010

      Vienna Acquisition and support of business customers in the SOHO segment, needs analysis based on business processes, development of appropriate tariff solutions from our own portfolio, offer development, standardized voice and data solutions, market observation, cooperation with internal departments: sales support marketing etc. Commercial execution of projects Implementation the business goals in the sales area

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