Marcelo Gabriel Pérez
Project Technical Lead at Interaxa- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Professional working proficiency
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Portugués Limited working proficiency
Topline Score
Bio
Fernando Tucci
During his stay with our account Marcelo was nothing short of remarkable. His technical skills are outstanding, and he has the ability to learn and adapt very quickly without requiring continuous coaching. He has a good sense of how and when to take initiative, and can be trusted to make the right decision.
Marcus Fairbrother
Marcello was a fast learner, reacted quickly to support requests and provided great support to our Spanish customers.
Fernando Tucci
During his stay with our account Marcelo was nothing short of remarkable. His technical skills are outstanding, and he has the ability to learn and adapt very quickly without requiring continuous coaching. He has a good sense of how and when to take initiative, and can be trusted to make the right decision.
Marcus Fairbrother
Marcello was a fast learner, reacted quickly to support requests and provided great support to our Spanish customers.
Fernando Tucci
During his stay with our account Marcelo was nothing short of remarkable. His technical skills are outstanding, and he has the ability to learn and adapt very quickly without requiring continuous coaching. He has a good sense of how and when to take initiative, and can be trusted to make the right decision.
Marcus Fairbrother
Marcello was a fast learner, reacted quickly to support requests and provided great support to our Spanish customers.
Fernando Tucci
During his stay with our account Marcelo was nothing short of remarkable. His technical skills are outstanding, and he has the ability to learn and adapt very quickly without requiring continuous coaching. He has a good sense of how and when to take initiative, and can be trusted to make the right decision.
Marcus Fairbrother
Marcello was a fast learner, reacted quickly to support requests and provided great support to our Spanish customers.
Credentials
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Argentina Programa Octubre - Diciembre 2021
MumukiDec, 2021- Sep, 2024 -
Genesys Certified CIM8 Troubleshooting for Support
Genesys UniversityFeb, 2015- Sep, 2024
Experience
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Interaxa
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Project Technical Lead
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Apr 2017 - Present
Responsible for the design, implementation, installation and configuration of Genesys CTI Solutions (Framework, Routing, Reporting, Outbound, Genesys Voice Portal, Chat, Email, Facebook, Twitter, more ...)Responsible for the design and implementation of integrations between Genesys and third-party applications.Responsible for the design and delivery of training courses and workshops to the user.
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Senior Genesys Consultant
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Jun 2015 - Apr 2017
• Supporting the entire Genesys suite in more than 10 accounts.• Maintenance of the customer's production environments and problem anticipation.• Responsible for performing product consulting and migrations.• Point of contact to solve critical problems (Genesys Certified Support Professional 8 Consultant, CIM Troubleshooting)
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Genesys Consultant
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Dec 2013 - Jun 2015
• Supporting the entire Genesys suite in more than 10 accounts.• Maintenance of the customer's production environments and problem anticipation.• Responsible for performing product consulting and migrations.• Point of contact to solve critical problems (Genesys Certified Support Professional 8 Consultant, CIM Troubleshooting)
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Computer Technician
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Jan 2000 - Dec 2018
Computer Network Instalations Computer Network Instalations
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Freelance Computer Services
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United Kingdom
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Software Development
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Computer Technician
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Jan 1996 - Dec 2018
Assembling, Upgrading and Repairing PCs Assembling, Upgrading and Repairing PCs
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Norton Level 2 Support Representative
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Mar 2012 - Jul 2013
Second level support for Spain, Portugal and Latin-American customers● Investigation, analysis and resolution for escalated cases and particular customer scenarios● Writing of “How to” documents for newish tier 1 and 2 agents● Implementation of an internal server with guides and steps in spanish for the FrontLine Agents● Monitoring of chats and phone calls to review if all required steps was followed (Quality assurance).● Participate in the search of improvement areas by reports analyzing as well the implementation of action plans for the improvement areas found. Show less
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Norton Products support Trainer
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May 2011 - Mar 2012
● Bring training to support agents (Tier 1, Tier 2) and supervisors● Bring help to Level 2 agents on the investigation and analysis for escalated cases● Writing of “How to” documents for tier 1 and 2 agents● Implementation of an internal server with guides and steps in spanish for the FrontLine Agents● Monitoring of chats and phone calls to review if all required steps was followed (Quality assurance).● Participate in the search of improvement areas by reports analyzing as well the implementation of action plans for the improvement areas found. Show less
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NETGEAR Level 2 Technical Support
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Feb 2009 - May 2011
Second level support for Spain, Portugal and Latin-American customers● Investigation, analysis and resolution for escalated cases and particular customer scenarios● Give trainings for new tier 1 agents● Writing of “How to” documents for newish tier 1 agents
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NETGEAR Level 1 Technical Support
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Nov 2007 - Feb 2009
Phone and email support to Spain and Latin-American customers (Spanish speakers)● Responses to customer questions about NETGEAR products● Install and settings support for NETGEAR products● Management and tracking for the products RMA
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Tech-Leader Raw Materials sector
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Dec 1999 - Nov 2007
● Creation and checking of internal raw material standards and test procedures documentations. ● Checking and evaluation for new raw materials. ● Evaluation of new providers. ● Assistance in the development / use of new raw materials. ● Creation of electronic charts (on Excel and Access) for records and approvals ● Supervision of raw material lab personnel ● Creation and checking of internal raw material standards and test procedures documentations. ● Checking and evaluation for new raw materials. ● Evaluation of new providers. ● Assistance in the development / use of new raw materials. ● Creation of electronic charts (on Excel and Access) for records and approvals ● Supervision of raw material lab personnel
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Laboratorios Richet SA
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Argentina
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Operator
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Feb 1999 - Dec 1999
Multi-task operator Multi-task operator
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Lab Analyst
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Sep 1994 - Feb 1999
● Raw materials checker. ● Raw materials checker.
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Education
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2006 - 2008
I.F.T.S Nº 16
Technical Degree, Technician on system analysis -
2007 - 2007
Asociación Química Argentina
Statistics control applied to production and lab -
2005 - 2006
Fundación Unión de Centros Educativos
Technical, Computer networks technician -
2005 - 2006
Fundación Unión de Centros Educativos
Technical, PC assembling and repair -
2003 - 2003
Sirex Analitica
Viscosimetry training -
2002 - 2003
CentralTech
Technical, Linux Network Administration -
2001 - 2002
Instituto Tecnológico Argentino
Technical, PC Hardware -
2001 - 2002
Instituto Tecnológico Argentino
Technical, Windows XP OEM Installer -
1994 - 1994
Escuela Municipal de Educación Técnica N°1
Computer Operator -
1989 - 1994
Escuela Municipal de Educación Técnica N°1
Technical, Chemistry
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