Experience

The Salvation Army Aged Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology System Support

  • Dec 2015 - Present

  Salvation Army Australia (2015 – Present) System Support Officer Main Function: As a System support officer my main function is to successfully perform preventative maintenance on hardware systems and network equipment to prevent errors. As well as troubleshoot hardware problems and find fixes for them. Implementing and assisting on the roll out of new applications or operating systems: Responsibilities: • Monitoring/Configuring devices used in centres; Tablets. Laptops. printers and local network • Troubleshooting network issues with WAP devices, Cisco switches and routers • Configuration and deployment of Apps via Samsung KNOX and Airwatch • Configuration and deployment of Vocera Smart badges aged care facilities • Upgrading/Patching IT infrastructure including servers, network gear and workstations • Troubleshooting and configuring IP Phones, Mobile phones and Tablets. • Building a strong rapport with the customers to build trust • Travelling interstate branches to resolve outstanding/urgent incidents. • Setting up and troubleshooting Apple machines • Troubleshooting general workstation/videoconferencing/hardware problems • Supporting Microsoft Active Directory and Exchange/ActiveSync • Supporting Microsoft Windows Server 2003/2008/2012 • Supporting Citrix Applications • Supporting Aged Care dedicated Applications; Epicor, Icare, ERA, ESA, HCM. • Providing network support and troubleshooting • Providing Training and induction to new employees • Replacing damaged or malfunctioning parts on hardware when necessary. • Liaising with third party vendors



Stella Travel Solutions

• Service Desk Analyst

  • Mar 2010 - Apr 2016

  • Providing 1st/2nd level I.T support to Helloworld external and internal users. • Working with KPI’s and SLA’s. • Performing I.T equipment audits internally • Conducting monthly maintenance on 250+ Servers, including cataloguing backups, Configuring Hardware RAID, Installing patches and updating virus definitions. • Working with third part vendors to solve critical issues affecting the business. .• Preparing recovery servers when servers are down and creating a remote recovery server for clients to minimise down time. • Researching problems and opportunities for improvements to find efficiencies for clients and the team.