Experience

Het Zwarte Fietsenplan

• Netherlands
• Retail
• 1 - 100 Employee

• Shop Retail and Mechanic

  • Mar 2021 - Jun 2023

  - bike retail and rental - city bikes maintenance and repair - yearly stock taking and control over orders - bike retail and rental - city bikes maintenance and repair - yearly stock taking and control over orders



Omelegg

• Netherlands
• Restaurants
• 1 - 100 Employee

• Waiter

  • Nov 2019 - May 2020

  Waiter, Stock taking Waiter, Stock taking



Barclays Bank UK PLC

• United Kingdom
• Banking
• 1 - 100 Employee

• Customer Care Solution Team

  • Jun 2018 - Aug 2019

  As working in lending department, I can satisfy the customer by providing the right product: loans, overdrafts, credit cards, I can identify customer's financial situation and provide assistance even in debt consolidation or financial difficulties. These skills can be used in any environment where the client stands as priority and where is important to identify what is the client needs, providing then the most suitable options; I can also proceed from end to end with applications. As working in lending department, I can satisfy the customer by providing the right product: loans, overdrafts, credit cards, I can identify customer's financial situation and provide assistance even in debt consolidation or financial difficulties. These skills can be used in any environment where the client stands as priority and where is important to identify what is the client needs, providing then the most suitable options; I can also proceed from end to end with applications.



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Moment Banker

  • Jan 2015 - Jun 2018

  • Supporting customers with their objectives, offering and providing lending solutions tailored on their situations and needs like credit cards, loans and ovedrafts; • Providing support to customers in financial difficulties, assisting and guiding through short or long term solutions; • Supporting customers with their day to day banking enquires via telephony services. • Advising and supporting customers on how to use other services and channels Barclays have available (i.e.: mobile… Show more • Supporting customers with their objectives, offering and providing lending solutions tailored on their situations and needs like credit cards, loans and ovedrafts; • Providing support to customers in financial difficulties, assisting and guiding through short or long term solutions; • Supporting customers with their day to day banking enquires via telephony services. • Advising and supporting customers on how to use other services and channels Barclays have available (i.e.: mobile app, branch); • Dealing with complex queries as well as logging complaints first point of contact; • I strive to support my customers in the right way, by offering products and services that best suit their needs; • As part of the team, I help by sharing best practices and new ideas with the team, also best ways of working to support my colleagues where possible; • I have participated in the pilot stages of several of the mini apps (tiles) for Fullserve. Show less • Supporting customers with their objectives, offering and providing lending solutions tailored on their situations and needs like credit cards, loans and ovedrafts; • Providing support to customers in financial difficulties, assisting and guiding through short or long term solutions; • Supporting customers with their day to day banking enquires via telephony services. • Advising and supporting customers on how to use other services and channels Barclays have available (i.e.: mobile… Show more • Supporting customers with their objectives, offering and providing lending solutions tailored on their situations and needs like credit cards, loans and ovedrafts; • Providing support to customers in financial difficulties, assisting and guiding through short or long term solutions; • Supporting customers with their day to day banking enquires via telephony services. • Advising and supporting customers on how to use other services and channels Barclays have available (i.e.: mobile app, branch); • Dealing with complex queries as well as logging complaints first point of contact; • I strive to support my customers in the right way, by offering products and services that best suit their needs; • As part of the team, I help by sharing best practices and new ideas with the team, also best ways of working to support my colleagues where possible; • I have participated in the pilot stages of several of the mini apps (tiles) for Fullserve. Show less



ChaChaMoon

• Spain
• Restaurants

• Team Leader

  • Feb 2011 - Aug 2014

  • Managed a team of 26 emplyees in ChaChaMoon whilst providing service to customers • I was responsible for several roles, including arranging shift rotas for the rest of the staff, managing the restaurant inventory, and overseeing banking arrangement • I was then moved to Kitchen Italia restaurant to resolve issues the company was facing, regarding the level of service provided at this location and the use of non cost effective products • During these 6 months I worked as supervisor… Show more • Managed a team of 26 emplyees in ChaChaMoon whilst providing service to customers • I was responsible for several roles, including arranging shift rotas for the rest of the staff, managing the restaurant inventory, and overseeing banking arrangement • I was then moved to Kitchen Italia restaurant to resolve issues the company was facing, regarding the level of service provided at this location and the use of non cost effective products • During these 6 months I worked as supervisor alongside the manager in order to address the main issues of the restaurant by organizing the staff effeciently, improving the communication between front of the house staff and the kitchen. As a result of it, along with dealing with the inventory issues, I have been able to reduce the operating costs of the restaurant, reducing the complaint compesation from £1800 to £10 in the course of one month. • Opening and closing duties, inventory, revenue reports, customer service. Show less • Managed a team of 26 emplyees in ChaChaMoon whilst providing service to customers • I was responsible for several roles, including arranging shift rotas for the rest of the staff, managing the restaurant inventory, and overseeing banking arrangement • I was then moved to Kitchen Italia restaurant to resolve issues the company was facing, regarding the level of service provided at this location and the use of non cost effective products • During these 6 months I worked as supervisor… Show more • Managed a team of 26 emplyees in ChaChaMoon whilst providing service to customers • I was responsible for several roles, including arranging shift rotas for the rest of the staff, managing the restaurant inventory, and overseeing banking arrangement • I was then moved to Kitchen Italia restaurant to resolve issues the company was facing, regarding the level of service provided at this location and the use of non cost effective products • During these 6 months I worked as supervisor alongside the manager in order to address the main issues of the restaurant by organizing the staff effeciently, improving the communication between front of the house staff and the kitchen. As a result of it, along with dealing with the inventory issues, I have been able to reduce the operating costs of the restaurant, reducing the complaint compesation from £1800 to £10 in the course of one month. • Opening and closing duties, inventory, revenue reports, customer service. Show less



PlayCafè

• United States
• Entertainment Providers

• Manager

  • Sep 2007 - Mar 2009

  In this casino, bet corner, gaming arena and bar I was managing the place from opening to closing time, assisting customers with slot machines in case of malfuctioning, providing also the meanings for customers who wanted to bet and showing gaming events like foot ball games and horse racing; for the gaming arena I was creating events for people of any ages with tournaments. I was also managing the bar in the morning and during holidays, keeping tabs and control of the register. In this casino, bet corner, gaming arena and bar I was managing the place from opening to closing time, assisting customers with slot machines in case of malfuctioning, providing also the meanings for customers who wanted to bet and showing gaming events like foot ball games and horse racing; for the gaming arena I was creating events for people of any ages with tournaments. I was also managing the bar in the morning and during holidays, keeping tabs and control of the register.



SlowFood SPAç Liston 12 and Gelateria Emanuel

• Commis/waiter

  • Jun 2001 - Sep 2007

  Summer job in Italy between restaurant Liston 12 and bar Gelateria Emanuel, they are both restaurants in a particular position in front of the Arena of Verona, with a constant income of customers and with sudden overflow when concerts and opera were on stage, before and after the show. It required punctuality, attention and speed of service to cope with high demand. Summer job in Italy between restaurant Liston 12 and bar Gelateria Emanuel, they are both restaurants in a particular position in front of the Arena of Verona, with a constant income of customers and with sudden overflow when concerts and opera were on stage, before and after the show. It required punctuality, attention and speed of service to cope with high demand.