Key Account Manager – Francophone Africa

• Sep 2021 - Present

Business Development Manager

• May 2019 - Jul 2021

• Identifying partner targets and leads based on product portfolio and solutions. • Handling participation to the marketing plan. • Completing contract term’s negotiation with legal team. • Effectively managing and maintaining a pipeline to meet sales objectives. • Work across internal teams to provide tailored solutions for clients and partners. • Identifying partner targets and leads based on product portfolio and solutions. • Handling participation to the marketing plan. • Completing contract term’s negotiation with legal team. • Effectively managing and maintaining a pipeline to meet sales objectives. • Work across internal teams to provide tailored solutions for clients and partners.

Senior Operations & Support Executive

• Sep 2012 - Jan 2019

Business Support representative • Leading the on boarding process for partners and activities included system integration, due diligence & training for Africa area. • Performing back office operational tasks like uploading agents, updating customer fees, setting up users profile & corridors. Settlement & reconciliation representative • Ensuring agents settlement are made on time and escalating overdue payments. • Leading the setting up of credit to be granted to agents • Ensuring that accounts are controlled and updated Customer service representative • Providing support to agents & customers via mail, phone or remote control • Leading monitoring of quality of services. Show less

Support Service Manager

• Oct 2010 - Aug 2012

• Performing back office operational tasks. • Leading the monitoring of quality of services. • Providing technical support to agents & customers • Customer care • Performing back office operational tasks. • Leading the monitoring of quality of services. • Providing technical support to agents & customers • Customer care