Marcelle Pipolo
Business Development/Account Manager at VillaKey- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Real Estate Broker/Sales Agent
Florida Realty InvestmentsOct, 2016- Oct, 2024 -
Project Management Certificate
Google
Experience
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VillaKey
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United States
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Travel Arrangements
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1 - 100 Employee
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Business Development/Account Manager
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Jun 2023 - Oct 2023
•Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensure effective project management… Show more •Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensure effective project management and sales, timely execution of client projects, with a focus on budget management and efficiency. •Acted as the primary point of contact for service-related matters as sales, marketing and onboarding team, maintaining strong client relationships and resolving escalations. •Provided guidance and support to team members, fostering their professional growth and development. •Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensured effective project management and sales, timely execution of client projects, with a focus on budget management and efficiency. •Acted as the primary point of contact for service-related matters as sales, marketing and onboarding team, maintaining strong client relationships and resolving escalations. •Provided guidance and support to team members, fostering their professional growth and development. Show less •Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensure effective project management… Show more •Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensure effective project management and sales, timely execution of client projects, with a focus on budget management and efficiency. •Acted as the primary point of contact for service-related matters as sales, marketing and onboarding team, maintaining strong client relationships and resolving escalations. •Provided guidance and support to team members, fostering their professional growth and development. •Successfully managed a multi-disciplinary team comprising program managers and market analysts, providing them with guidance and support in their efforts to uphold contracts. •Developed a business pipeline using cold and warm techniques. •Expanded business through effective network development, identifying new, and prospective clients. •Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences. •Ensured effective project management and sales, timely execution of client projects, with a focus on budget management and efficiency. •Acted as the primary point of contact for service-related matters as sales, marketing and onboarding team, maintaining strong client relationships and resolving escalations. •Provided guidance and support to team members, fostering their professional growth and development. Show less
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Business Development/ Account Executive
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Aug 2020 - May 2023
•Directed, monitored, and coordinated daily operations in the tourism and short-term rental industry, ensuring optimal productivity to achieve goals and objectives. •Conducted effective product demonstrations and presentations, tailoring technical information to both technical and non-technical clients, experience in driving customer referrals. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and… Show more •Directed, monitored, and coordinated daily operations in the tourism and short-term rental industry, ensuring optimal productivity to achieve goals and objectives. •Conducted effective product demonstrations and presentations, tailoring technical information to both technical and non-technical clients, experience in driving customer referrals. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and contract terms, securing profitable deals with key clients. •Developed and managed budgets, ensuring accurate documentation, proper fund allocation, revenue management, and growth. •Drafted, negotiated, and implemented complex contracts, ensuring compliance with internal guidelines, renewing contracts, and onboarding tourism platforms and homeowners. •Established and nurtured client relationships and partnerships through excellent customer service and professional communication, hosting existing and prospective customers and attending targeted events and conferences •Analyzed sales reports, contracts, and partner performance to identify improvement areas and develop strategic solutions. •Addressed client inquiries directly, providing detailed information for high customer satisfaction and loyalty. Main Results: •Collaborated with the marketing team to design and execute successful sales campaigns, resulting in a 15% increase in lead generation. •Consistently exceeded sales targets by an average of 20%, building and maintaining strong client relationships, leading to a 30% increase in repeat business. Show less •Directed, monitored, and coordinated daily operations in the tourism and short-term rental industry, ensuring optimal productivity to achieve goals and objectives. •Conducted effective product demonstrations and presentations, tailoring technical information to both technical and non-technical clients, experience in driving customer referrals. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and… Show more •Directed, monitored, and coordinated daily operations in the tourism and short-term rental industry, ensuring optimal productivity to achieve goals and objectives. •Conducted effective product demonstrations and presentations, tailoring technical information to both technical and non-technical clients, experience in driving customer referrals. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and contract terms, securing profitable deals with key clients. •Developed and managed budgets, ensuring accurate documentation, proper fund allocation, revenue management, and growth. •Drafted, negotiated, and implemented complex contracts, ensuring compliance with internal guidelines, renewing contracts, and onboarding tourism platforms and homeowners. •Established and nurtured client relationships and partnerships through excellent customer service and professional communication, hosting existing and prospective customers and attending targeted events and conferences •Analyzed sales reports, contracts, and partner performance to identify improvement areas and develop strategic solutions. •Addressed client inquiries directly, providing detailed information for high customer satisfaction and loyalty. Main Results: •Collaborated with the marketing team to design and execute successful sales campaigns, resulting in a 15% increase in lead generation. •Consistently exceeded sales targets by an average of 20%, building and maintaining strong client relationships, leading to a 30% increase in repeat business. Show less
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Product Specialist/Account Manager
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Jan 2016 - Dec 2016
•Built and maintained strong client relationships to drive business growth. •Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities. •Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. •Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. •Managed leads and customer accounts efficiently using CRM… Show more •Built and maintained strong client relationships to drive business growth. •Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities. •Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. •Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and contract terms, securing profitable deals with key clients. •Conducted system implementation, effectively familiarizing customers with product functions and features. •Resolved Tier 2 support tickets and assisted Tier 1 support agents with complex system issues in Zendesk. •Created and provided KPI reports for the management team. •Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Main Result: •Collaborated with the marketing team to design and execute successful sales campaigns, resulting in a 15% increase in lead generation. Show less •Built and maintained strong client relationships to drive business growth. •Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities. •Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. •Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. •Managed leads and customer accounts efficiently using CRM… Show more •Built and maintained strong client relationships to drive business growth. •Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities. •Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. •Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. •Managed leads and customer accounts efficiently using CRM software, streamlining the sales process. •Skillfully negotiated pricing and contract terms, securing profitable deals with key clients. •Conducted system implementation, effectively familiarizing customers with product functions and features. •Resolved Tier 2 support tickets and assisted Tier 1 support agents with complex system issues in Zendesk. •Created and provided KPI reports for the management team. •Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Main Result: •Collaborated with the marketing team to design and execute successful sales campaigns, resulting in a 15% increase in lead generation. Show less
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De Mundi
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Spain
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Business Development Executive
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Dec 2005 - Dec 2015
•Led a team of 20 contract managers in multiple cities and oversaw all contract negotiations and administration, ensuring compliance with contract terms and conditions and making adjustments as necessary. •Developed and implemented company policies and procedures to enhance efficiency. •Developed new clients and contracts in USA. Main Result: •Managed government bidding and public auctions, successfully growing the company from 20 employees and 2 small contracts to 400… Show more •Led a team of 20 contract managers in multiple cities and oversaw all contract negotiations and administration, ensuring compliance with contract terms and conditions and making adjustments as necessary. •Developed and implemented company policies and procedures to enhance efficiency. •Developed new clients and contracts in USA. Main Result: •Managed government bidding and public auctions, successfully growing the company from 20 employees and 2 small contracts to 400 employees and 20+ large contracts with annual revenue of over $15,000,000. Show less •Led a team of 20 contract managers in multiple cities and oversaw all contract negotiations and administration, ensuring compliance with contract terms and conditions and making adjustments as necessary. •Developed and implemented company policies and procedures to enhance efficiency. •Developed new clients and contracts in USA. Main Result: •Managed government bidding and public auctions, successfully growing the company from 20 employees and 2 small contracts to 400… Show more •Led a team of 20 contract managers in multiple cities and oversaw all contract negotiations and administration, ensuring compliance with contract terms and conditions and making adjustments as necessary. •Developed and implemented company policies and procedures to enhance efficiency. •Developed new clients and contracts in USA. Main Result: •Managed government bidding and public auctions, successfully growing the company from 20 employees and 2 small contracts to 400 employees and 20+ large contracts with annual revenue of over $15,000,000. Show less
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Education
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Valencia College
Project Management Certificate -
New York Institute of Art and Design
Interior Design -
Universidade Paulista
Bachelor of Business Administration - BBA, Business Administration and Management, General
Community
