Event Manager

• Jun 2023 - Present

Server

• Oct 2022 - Jun 2023

Expo/Food Runner

• Jan 2022 - Oct 2022

Server Assistant

• Aug 2021 - Jan 2022

Customer Account Manager

• Sep 2019 - Mar 2021

- Managed accounts for 200-300 healthcare professionals & also directly supported 10-20 internal recruiters to provide exceptional customer service and appropriate resolutions. - Maintained consistent metrics of over 95% customer satisfaction scores & call monitoring evaluations - Successfully managed a major project with a team of up to 8 individuals in collaboration with the Billing Dept. to significantly reduce Unbilled Revenue for our largest client. - Utilized 5-10 systems simultaneously to resolve inquiries while communicating with healthcare professionals and internal partners via phone, email, Microsoft Teams, Jabber, etc. Show less

Assistant General Manager

• Jan 2018 - Aug 2019

- Managed a team of 30+ office staff and referees in a fast-paced, customer service-oriented environment. - Provided exceptional customer service, exhibited proficient sales tactics & customer retention, professionally resolved difficult customer conflicts, and maintained high-level daily operations. - Assisted the General Manager with staff hiring and training, creating reports, ordering, maintenance, cash handling, and accounting. - Marketed, managed, and scheduled for 200+ adult soccer teams out of 400 total teams. Show less

Operations Specialist

• Dec 2017 - Feb 2018

- Oversaw the day-to-day operations of a math learning center providing instruction to children ages 6-18. - Coached and trained 20+ Instructors and assessed and trained them in efficient teaching methods. - Worked collaboratively with the owners and the Center Director to manage the center's operations and to assess hiring needs. - Participated in daily meetings with parents to discuss performance updates, suggest best-suited programs for their children, and address any questions or concerns. - Provided math tutoring to groups of 30-50 children per hour in a group setting. Show less

After School Teacher

• Jan 2017 - Aug 2017

- Assisted children ages 4-11 with the development of social, physical, and academic well-being. - Organized, implemented, and supervised activities for all ages in a safe and supportive environment. - Provided individual tutoring for all grade levels and subjects including math, science, and English. - Acted as the liaison between parents, students, and administration. - Assisted children ages 4-11 with the development of social, physical, and academic well-being. - Organized, implemented, and supervised activities for all ages in a safe and supportive environment. - Provided individual tutoring for all grade levels and subjects including math, science, and English. - Acted as the liaison between parents, students, and administration.

Special Education Paraprofessional

• Sep 2016 - Jun 2017

- Worked one-on-one with students with severe disabilities grades 2-5 in the school's Adaptive Learning Center. - Worked collaboratively with the Lead Teacher, Speech Therapists, PTs, OTs, and Board Certified Behavioral Analyst (BCBA) to implement students’ individualized education programs (IEPs). - Monitored, assisted, and recorded students’ behaviors, classroom progress, social skills, and other significant data. - Demonstrated an empathetic, patient, and receptive attitude with all students. Show less

Office Manager & Server

• Sep 2014 - Jun 2016

- Prepared, processed, and recorded all invoices and payment using QuickBooks accounts for three restaurants: Sunset Grill & Tap, Sunset Cantina, and Patron’s. - Worked closely with vendors, accountants, managers, and staff to provide the best customer experience to the customers. - Created and maintained office filing and storage systems for AP, employee records, daily sales, catering. - Coordinated events and acted as the liaison among Owner, Kitchen Staff, Clients, and Customers. Show less

Exercise Specialist

• Aug 2014 - Jan 2015

- Assisted members with exercises, fitness assessments, exercise programming and consultations. - Provided excellent customer service to all members and communicated effectively with co-workers. - Created incentive program, monthly newsletters, marketing materials, and informational flyers. - Designed and instructed group fitness classes when needed. - Maintained cleanliness and safety of fitness floor, equipment, and locker rooms. - Assisted members with exercises, fitness assessments, exercise programming and consultations. - Provided excellent customer service to all members and communicated effectively with co-workers. - Created incentive program, monthly newsletters, marketing materials, and informational flyers. - Designed and instructed group fitness classes when needed. - Maintained cleanliness and safety of fitness floor, equipment, and locker rooms.

Recreation Staff

• Feb 2012 - Aug 2014

- Worked with adults with developmental disabilities at the school and in public environments. - Responsible for teaching and promoting independence and social communication for all clients. - Carried out various trips with the clients following all program policies and procedures. - Special Olympics Coach and Best Buddies staff year-round. - Worked with adults with developmental disabilities at the school and in public environments. - Responsible for teaching and promoting independence and social communication for all clients. - Carried out various trips with the clients following all program policies and procedures. - Special Olympics Coach and Best Buddies staff year-round.