Experience

BENNETT MEMORIAL DIOCESAN SCHOOL

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Geography Teacher

  • Sep 2018 - Present



Sunways Business, Leisure & Sustainable Travel - Winner 2023 Focus Leaders of Sustainability Award

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Business Development Manager

  • Aug 2016 - Apr 2018



Baldwins Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business Development Executive

  • Jan 2015 - Jul 2016

  Core duties include: Creating an effective business development strategy to prospect for potential new clients and convert to business and create a robust pipeline. Meet potential clients by growing, maintaining, and leveraging network. Identifying potential clients and decision makers within the client organisation. Research and build relationships with new clients. Setting up meetings with client decision makers. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements using a variety of styles to negotiate appropriately. Client Retention and Customer Relationship Management Presenting new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Develop, manage and execute the marketing strategy Attendance at industry shows, events and networking



The Poet at Matfield

• Tunbridge Wells United Kingdom

• Assistant Restaurant Manager

  • Sep 2012 - Dec 2014

  Core duties included: Event management; marketing and communications; restaurant coordination during scheduled shifts; staff recruitment, training, management and motivation; customer meet, greet and complaint management; wine and food advice; quality hygiene, health and safety control; stock management. Core duties included: Event management; marketing and communications; restaurant coordination during scheduled shifts; staff recruitment, training, management and motivation; customer meet, greet and complaint management; wine and food advice; quality hygiene, health and safety control; stock management.



Tunbridge Wells Borough Council

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Borough Councillor

  • 2008 - 2011

  Borough Councillor for Brenchley, Matfield and Horsmonden. Committees included Environment and Licensing. Borough Councillor for Brenchley, Matfield and Horsmonden. Committees included Environment and Licensing.



Horsmonden Kindergarten

• Tonbridge, United Kingdom

• Charity Chairperson and Administrator

  • 2005 - 2011

  Chairperson for this Ofsted rated 'outstanding' pre-school Charity. Associate trustee for the Francis Austen Memorial Trust for the Kindergarten rebuild project Administrator for the Kindergarten. Core duties included: Handling internal and external correspondence; liaising with parents and staff on confidential matters; organising and servicing committee meetings with agendas, minutes etc; preparing statistics, handling data and forecasting attendance figures; invoice processing; equipment purchasing; liaising with the charities commission and other external organisations and governing bodies; event planning and management



The Guardian

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Client Relationship Manager

  • 2000 - 2002

  Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients. Letting customers know about other products the company offers. Attending meetings with clients to build relationships with existing accounts. Achieving client relationship targets and KPI’s as set by the Head of Sales. Working closely with media agencies and internal advertising executives Escalating and resolving areas of concern as raised by clients. Carrying out client reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within clients. Passing leads to the sales team and following up on progress. Liaising with internal departments to ensure client needs are fulfilled effectively.



DDB UK

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Media Planner / Buyer

  • 1998 - 2000

  Core duties included: Working with the client and the account team to understand the client's business objectives and advertising strategy; Liaising with the creative agency team, clients and consumers to develop media strategies and campaigns; Making decisions on the best form of media for specific clients and campaigns; Undertaking research and analysing data using specialist industry resources; Identifying target audiences and analysing their characteristics, behaviour and media habits; Presenting proposals, including cost schedules, to clients. Recommending the most appropriate types of media to use, as well as the most effective time spans and locations; Working with colleagues, other departments and media buyers Making and maintaining good contacts with media owners, such as newspapers, magazines and websites; Managing client relationships to build respect and trust



BBC Studios

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sales Executive Radio Times

  • 1996 - 1998

  Understanding of all facets of the BBC and services being offered Managed portfolio of key advertising and media companies Created skilled sales pitch to potential clients, either by phone or in person Strong negotiation with stakeholders of all levels Client background research Maintained excellent relationships with all clients within portfolio Attended tradeshows, industry events, training Understanding of all facets of the BBC and services being offered Managed portfolio of key advertising and media companies Created skilled sales pitch to potential clients, either by phone or in person Strong negotiation with stakeholders of all levels Client background research Maintained excellent relationships with all clients within portfolio Attended tradeshows, industry events, training



Dennis

• United Kingdom
• Book and Periodical Publishing
• 100 - 200 Employee

• Sales Exec

  • 1992 - 1996