Experience

FRAME

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• International Customer Service Representative

  • Sep 2021 - Present



Tom Dixon Studio

• United Kingdom
• Design Services
• 100 - 200 Employee

• Trade Service Executive - DACH Market

  • Sep 2019 - Sep 2021



Maisons du Monde

• France
• Retail
• 700 & Above Employee

• Senior Customer Service Executive

  • Sep 2018 - Sep 2019

  •Give new starters Training and assist with calls and emails •Managing Social Media/Live Chat on a daily basis •Identify and assess customers needs to achieve satisfaction •Provide accurate, valid and complete information by using the right methods/tools •Meet personal/customer service team targets •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution •Keep records of customer interaction •Follow communication procedures, guidelines and policies •Take the extra mile to engage customers Show less



Sucos do Brasil - Productos Latinos GmbH

• Rhein-Kreis Neuss, Nordrhein-Westfalen, Deutschland

• Management for Wholesale and Foreign Trade

  • Aug 2015 - Jul 2018

  • Editing of the order process with merchandise management connection from the order to the dispatch of goods • Import- and Export Organisation • Place Sales Orders • Preparation of freight documents • B2B & B2C Customer Support (German and Portuguese) • Assist with the recording of weekly and monthly sales performance of key accounts. • Support the E-commerce Wholesale Sales Executive in the management and maintenance of the B2B website • Editing of the order process with merchandise management connection from the order to the dispatch of goods • Import- and Export Organisation • Place Sales Orders • Preparation of freight documents • B2B & B2C Customer Support (German and Portuguese) • Assist with the recording of weekly and monthly sales performance of key accounts. • Support the E-commerce Wholesale Sales Executive in the management and maintenance of the B2B website