Experience

Alamance Community College
• Higher Education
• 300 - 400 Employee
• Senior Human Resources Specialist/Recruiter

  • Sep 2022 - Present

Any
• India
• Marketing Services
• 1 - 100 Employee
• Human Resources Positions

  • Sep 2022 - Present

Resicom/Thoreau Services
• Account Manager

  • Oct 2021 - Nov 2022

Resicom Group
• Facilities Services
• 1 - 100 Employee
• Quality Control Manager

  • Jan 2022 - Jul 2022


Thoreau Facilities Services

• Director of Operations

  • Oct 2013 - Nov 2021

  Account Manager - Facilities Management - Vendor Management DIRECTOR OF OPERATIONS 11/2013 to Current THOREAU SERVICES, INC Los Angeles, CA Spearheaded Facilities Exchange project, resulting in a 36 % increase in revenue. Managed team of 26 of professionals. Leadership role leading the retail operations team. Creating operational measures, monitoring and managing operations. Identified staff vacancies and recruited, interviewed and selected applicants. Conducted new employee orientation to foster positive attitude toward organizational objectives. Develop and implement training and process manuals with client specific focus for all retail accounts Assist the GM in new customer or project roll outs. Engage with customer issues and assisting account managers in their corrective actions. Ensure process fixes are in place to prevent the issue from reoccurring. Manage and Execute Daily Service Operations. Deliver a 98% service completion rate or better. Show less



Macy's

• 1 - 100 Employee

• Sales Manager - Prestige Departments

  • Feb 2011 - Jul 2014

  Led a comprehensive retail related training for 100 or more staff members. Led a comprehensive safety training for 250 staff members. Served as company representative at Macy's to promote company objectives. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Coaching a MAGIC selling cycle, monitor and coach to behaviors and Balance Score Cards. Marketing, merchandising, inventory control and expense control to generate a profit. Provide ultimate customer service. Sales Goals Commission and Over-rides. Show less



MFO - Multinational Force & Observers

• Military and International Affairs
• 200 - 300 Employee

• Force Exchange Program Manager

  • Jan 2007 - Dec 2010

  Directly managed two Force Exchange retail facilities serving a multi-national population, with a staff of six managers, two accounting clerks, a warehouse manager, 50 local Egyptian employees and Chaired the Committee responsible for allocating funds to projects. Spearheaded organizational marketing, buying, sales, inventory control and expense control to generate a profit set by the Morale Support Program Committee. Negotiated all purchases, managed supply and service contracts and enforced Duty Free and Customs laws for sources in Israel, Egypt and the United States. Served as company representative for the Morale & Support to promote company objectives. Resolved employment-related disputes through proactive communication. Administered compensation, benefits and performance management systems and safety and recreation programs. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Led a comprehensive MFO training for 50 plus staff members. Show less



MJ Soffe LLC

• United States
• Apparel & Fashion
• 100 - 200 Employee

• Office Manager

  • 2006 - 2008

  A manufacturer of sportswear apparel for sporting goods and department stores. Spearheaded the creation of Production Payroll program. Compile employees time, production and payroll data, compute wages and deductions and enter all data into computers. Worked and trained with Industrial Engineer to create production payroll with the detail workflow timing and charting. Provide managers and employees with information regarding payroll, benefit, tax and collective agreement issues Produced statistical and summary reports related to pay and benefits Produced monthly/quarterly and yearly PowerPoint presentations of production statistics Show less



The Exchange

• IT Services and IT Consulting

• General Management Positions/Visual Marketing Specialist/Retail Business Manager

  • Jun 1985 - Aug 2006

  Retail Store Manager - Sales & Merchandise Manager - Training Coordinator - Visual Marketing Specialist - Retail Business Manager · Responsible for planning, directing, budgeting and managing up to 130+ personnel in a multi-store operation totaling $24 million in sales with a $1 million inventory · Taught and role modeled superior customer service, and provided extensive training to personnel · Managed expenses, inventory control, loss prevention, payroll, bank deposits and profit · Promoted from various operations and marketing positions into upper level Store Management positions from Ohio, Washington, North Carolina Germany and Kuwait from 1986-2006 Show less