Experience

Wessex RFCA

• United Kingdom
• Armed Forces
• 1 - 100 Employee

• Administrative Officer

  • Jul 2023 - Present



Medivet

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Receptionist

  • Sep 2022 - Jul 2023

  Customer service; Managing appointments; Negotiating insurance payments between corporations and clients; Managing clinic health care plans; Day to day administration of the practice; Confident communicator across multiple platforms. Customer service; Managing appointments; Negotiating insurance payments between corporations and clients; Managing clinic health care plans; Day to day administration of the practice; Confident communicator across multiple platforms.



Brasserie Blanc

• United Kingdom
• Restaurants
• 100 - 200 Employee

• Waitress

  • Jun 2022 - Aug 2022

  Front of house customer service in fast paced work environment; Applied communication and sales skills to upsell products and services; Hospitality skills; Financial management. Front of house customer service in fast paced work environment; Applied communication and sales skills to upsell products and services; Hospitality skills; Financial management.



JM Socials

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Supervisor

  • Dec 2021 - Jun 2022

  Promoted to leadership role due to my hard work and skillset as Supervisor/ Front of House for highend hospitality group; Ensure service meets high exacting standards; Collaborated across differentdepartments to achieve goals; Stock Control and Management; Financial management; Able toperform well under intense pressure and meet targets.

• Waitress

  • Aug 2020 - Dec 2021

  Waitress/Bartender/Front of house customer service – hit targets, fast paced work environment.



Pousada do Lago

• 1 - 100 Employee

• Corporate Administrative Assistant

  • Dec 2015 - Jan 2020

  Promoted to Supervisor and Planner of corporate events and meetings; Budget Management;Managing bookings and payments; Electronic Invoice Management; Customer service; Confidentcommunicator across all mediums; Reception Management; Guest Management; AccountManagement; Assist Manager with payroll, Staff rotas and other administrative tasks; Social MediaManagement; Supported clients and partners using my English and Portuguese language skills.

• Hotel Receptionist

  • Feb 2015 - Dec 2015

  Customer service and reception (check in) and account closing (check out) of corporateand touristic guests. Book reservations by phone, email and online system.



Câmara Municipal de Resende

• 1 - 100 Employee

• Junior Communication Advisor

  • Jan 2013 - Jan 2015

  Professional government communications for use by key stakeholders and public; Website communications management; Social Media Managements; Minute taking at meetings; Organizing meetings; Management and writing press releases for the institutional newspaper; Understanding key issues within local government; Public Service; Interdepartmental collaboration; Refined written and spoken communication skills; Diary management. Professional government communications for use by key stakeholders and public; Website communications management; Social Media Managements; Minute taking at meetings; Organizing meetings; Management and writing press releases for the institutional newspaper; Understanding key issues within local government; Public Service; Interdepartmental collaboration; Refined written and spoken communication skills; Diary management.



Nemacolin

• United States
• Hospitality
• 300 - 400 Employee

• Customer Service Staff

  • Dec 2011 - Apr 2012

  Work and Travel Exchange Program to improve my English Language skills and gain international work experience; Customer Service; Guest Management; Able to maintain the standards expected of a luxury resort; Adapted to a new environment and culture. Work and Travel Exchange Program to improve my English Language skills and gain international work experience; Customer Service; Guest Management; Able to maintain the standards expected of a luxury resort; Adapted to a new environment and culture.