Experience

Oakland Family Services

• United States
• Individual and Family Services
• 100 - 200 Employee

• IT Systems Manager

  • Nov 2013 - Present

  Managed day to day operations and administration of the EHR IT systems and local data warehouse. Planned, organized, directed, implemented and controlled the use of IT systems. Developed data reports, and created standards and procedures to ensure the safety and integrity of the data.*Proactively identified opportunities for implementing projects in support of different areas in the Agency:*Implemented Electronic Prescribing Software (Dr. First) to facility prescriptions to customers.*Implemented (Clienttell) automated appointment reminders to increase the show up ratio.*Created, designed, and developed customized management-level reports and dashboards in support of different departments to facilitate data distribution: * Mastered advanced formulas in Excel and pivot tables and Microsoft Visual Studio. *Worked with Power BI and SQL query writer.*Conducted insightful, ad hoc analyses to investigate ongoing or on-time operational issues. *Analyzed and creatively interpreted large amount of data to provide the organization with effective problem solving and assistance with decision making. *Ensured IT systems continued compliance with all security and privacy requirements of OFS, HIPPA and State and Federal regulations, *Achieved meaningful program use for the agency and 21st Century Cures Act compliance *Participated in the Security Risk Assessments meetings for the Agency*Coordinated sister agencies, achieved the implementation and daily support of the EHR system. *Maintained and developed great customer relationship with 3 sister agencies throughout monthly meetings and assisting them in troubleshooting for the system. *Worked closely with the accounting, and billing departments *Knowledge of Commercial Insurance payers, and healthcare credentialing. Show less

• IT Application Specialist

  • Jun 2011 - Oct 2013

  * Developed and maintained SQL local data warehouse including nightly downloads from the EHR system. * Designed queries, using Microsoft Visual Studio. * Monitored existing reports, identified and implemented optimizations for performance and accuracy * Ensured the timely distribution of weekly, monthly, quarterly, and annual reports. *Assisted various staff in identifying and correcting data integrity issues with EHR systems. *Responsible for assigning users logins, passwords, accessing rights, and levels of security to employees. *Attended offsite meetings and trainings pertaining to the EHR system, management of the EHR system trouble ticket Show less



Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• Spanish Teacher

  • Oct 2002 - Jul 2005

  *Imparted classes to corporate management of companies such as International Truck and Engine, Akzo-Nobel, Sanford and Mc Donald’s. Award: Teacher of the year 2006. *Imparted classes to corporate management of companies such as International Truck and Engine, Akzo-Nobel, Sanford and Mc Donald’s. Award: Teacher of the year 2006.



College of DuPage

• United States
• Higher Education
• 700 & Above Employee

• Computer Lab Administrator

  • Feb 2001 - Sep 2002

  *Provided technical support to faculty, staff, students with programming and software questions, supported peripheral IT resources. *Provided technical support to faculty, staff, students with programming and software questions, supported peripheral IT resources.



Instituto Mexicano del Petróleo

• Mexico
• Oil and Gas
• 700 & Above Employee

• SAP Functional Support Consultant

  • Jan 1996 - Jul 2000

  *ERP/SAP functional skills in the day to day operations tracking financial accounting data; supported the sales and distribution team with the sales orders and billing, as well as management of the company consumption of materials, including company purchasing, and inventory management *ERP/SAP functional skills in the day to day operations tracking financial accounting data; supported the sales and distribution team with the sales orders and billing, as well as management of the company consumption of materials, including company purchasing, and inventory management