Experience

The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Communications Co-Lead | Voces @ Disney

  • Jan 2023 - 1 year

  Burbank, California, United States • Implement and execute communication projects within the Voces @ Disney BERG; building audience engagement, coordinating email strategies, and creating an inclusive community for members to interact across TWDC segments. • Update the Voces @ Disney mission statement and future goals for 2023 - 2024. • Ideate, create, and research monthly newsletter content, distributing to 600+ members within Voces @ Disney. • Establish member communications strategy on internal social channels… Show more • Implement and execute communication projects within the Voces @ Disney BERG; building audience engagement, coordinating email strategies, and creating an inclusive community for members to interact across TWDC segments. • Update the Voces @ Disney mission statement and future goals for 2023 - 2024. • Ideate, create, and research monthly newsletter content, distributing to 600+ members within Voces @ Disney. • Establish member communications strategy on internal social channels, increasing member registration and engagement by 20% by Q3 in 2023. • Support monthly Voces @ Disney events with event registration, digital signage creation, branding, copy, and marketing outreach, leading to an increase in event attendance by 50%. • Research and lead project outlines, goals, and objectives for the 2023 Hispanic Latinx Heritage Month event programming and communications collateral. • Utilize html coding, PowerAutomate, Adobe Creative Suite, and other software as needed to create on brand marketing designs for events, promotional materials, and communication campaigns.

• Event Services Coordinator

  • Apr 2022 - 1 year 9 months

  • Resourcefully adapt to changing projects and event needs across 20+ event spaces and 3 campuses, acting as a first responder. • Provide clients with hands-on consultative support for all events and projects including ideation, goal setting, and budgeting while championing all Studio lot policies and processes. • Effectively communicate with cross-functional project teams and internal stakeholders to ensure deliverables are met according to scope, budget, and timelines while analyzing… Show more • Resourcefully adapt to changing projects and event needs across 20+ event spaces and 3 campuses, acting as a first responder. • Provide clients with hands-on consultative support for all events and projects including ideation, goal setting, and budgeting while championing all Studio lot policies and processes. • Effectively communicate with cross-functional project teams and internal stakeholders to ensure deliverables are met according to scope, budget, and timelines while analyzing successes and evaluating areas of opportunity. • Showcase organizational and data management skills across multiple sites in our portfolio, providing flexible solutions. • Track and oversee short-term and stretch maintenance projects by collaborating with vendors, internal partners to ensure objectives and deliverables remain on schedule. • Audit and compile data reports for TWDC's Los Angeles parking portfolio, presenting trends to senior leadership as needed.



WeWork

• United States
• Real Estate
• 700 & Above Employee

• Community Lead

  • Jul 2021 - May 2022

  Burbank, California, United States • Lead all day-to-day operations and projects for a community of 400+ at WeWork The Tower by working cross-functionally with vendors and internal teams, analyzing data, and providing excellent hospitality and customer service to create a vibrant community and workplace. • Support and maintain our shared meetings and events calendar for 28 conference room spaces and ensure all booking policies are followed and reservations are made. • Oversee workplace maintenance by performing daily site… Show more • Lead all day-to-day operations and projects for a community of 400+ at WeWork The Tower by working cross-functionally with vendors and internal teams, analyzing data, and providing excellent hospitality and customer service to create a vibrant community and workplace. • Support and maintain our shared meetings and events calendar for 28 conference room spaces and ensure all booking policies are followed and reservations are made. • Oversee workplace maintenance by performing daily site walks of each space and creating work orders for any requests. In addition, monitor and escalate tickets when necessary to the proper teams. • Onboard and train 4+ new employees preparing them to encompass WeWork values of Strive to be Better, Together, and contributing to our quarterly occupancy and vibe and energy goals set forth by leadership. • Build relationships within our community through quarterly member check-ins, analyzing Medallia feedback, and throwing 6+ monthly events, resulting in a member NPS high of 100 in Q4 for our location and contributing to a citywide score of 62. • Audit and track building operations such as facilities requests, monthly move-ins and move-outs, and enforcing WeWork & COVID-19 safety regulations. • Coordinate daily tour schedule for all filming requests, event inquiries, and bookings for conference room and office locations. • Provide daily parking support as a liaison for members and onsite parking garage, managing parking requests to ensure all parking needs are met for meetings, events, and spaces.

• Community Associate

  • Aug 2020 - Jul 2021

  Burbank, California, United States • Manage the community space, including screening and answering incoming calls, emails, greeting and escorting visitors, coordinating office-related requests, resolving operational issues and the follow-up of requests. • Ideate, manage and facilitate weekly virtual event programming for our community including the creation of promotional materials and event social media management. • Ensure optimal facilities and operations management through coordinating with various internal and… Show more • Manage the community space, including screening and answering incoming calls, emails, greeting and escorting visitors, coordinating office-related requests, resolving operational issues and the follow-up of requests. • Ideate, manage and facilitate weekly virtual event programming for our community including the creation of promotional materials and event social media management. • Ensure optimal facilities and operations management through coordinating with various internal and external teams. • Manage office inventory through weekly ordering and budget tracking related costs for items and services.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program Intern

  • Jan 2020 - Mar 2020

  Anaheim, CA • Promoted the Walt Disney brand and products while providing exceptional customer service and hospitality as a Hostess at the Disneyland Resort while exceeding merchandise sales of $5k+ daily. • Selected for the Operations@Disney Cohort learning experience, discussing the business behind the magic at the Disneyland Resort. • Facilitated communication between guests and Stage Managers in high pressure situations and fast-paced environment in order to provide guests with positive and… Show more • Promoted the Walt Disney brand and products while providing exceptional customer service and hospitality as a Hostess at the Disneyland Resort while exceeding merchandise sales of $5k+ daily. • Selected for the Operations@Disney Cohort learning experience, discussing the business behind the magic at the Disneyland Resort. • Facilitated communication between guests and Stage Managers in high pressure situations and fast-paced environment in order to provide guests with positive and memorable experiences. Show less



March of Dimes

• Non-profit Organizations
• 700 & Above Employee

• Social Media & Special Events Intern

  • Aug 2019 - Nov 2019

  Glendale, CA • Prioritized and multi-tasked high-level projects to support March of Dimes staff and events, including event logistics, volunteer outreach, and data entry which lead to over 10k+ fundraised. • Exemplified excellent written and oral communication skills by organizing and managing volunteers as head Volunteer Coordinator for March of Dimes events. • Developed promotional materials for the 2019 LA Signature Chefs Dinner & Auction, NICU Baby Showers, & 2019 Birth Equity Summit by utilizing… Show more • Prioritized and multi-tasked high-level projects to support March of Dimes staff and events, including event logistics, volunteer outreach, and data entry which lead to over 10k+ fundraised. • Exemplified excellent written and oral communication skills by organizing and managing volunteers as head Volunteer Coordinator for March of Dimes events. • Developed promotional materials for the 2019 LA Signature Chefs Dinner & Auction, NICU Baby Showers, & 2019 Birth Equity Summit by utilizing design software such as Adobe InDesign & Microsoft Publisher. • Posted & created social media content for the March of Dimes Instagram, Facebook, &Twitter pages 3+ times a week using SproutSocial. Show less



UCLA Recreation

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Operations Supervisor & Event Lead

  • Oct 2017 - Sep 2019

  Westwood, CA • Coordinated with various internal and external departments such as staff, general public, and vendors in order to ensure successful large scale events for up to 13,000 guests. • Supervised Pauley's Event Management office and handled administrative duties including sending emails, answering phone calls, and managing student staff on duty. • Utilized time management and problem-solving skills to execute detailed event turnover for sports games, concerts, and private corporate events… Show more • Coordinated with various internal and external departments such as staff, general public, and vendors in order to ensure successful large scale events for up to 13,000 guests. • Supervised Pauley's Event Management office and handled administrative duties including sending emails, answering phone calls, and managing student staff on duty. • Utilized time management and problem-solving skills to execute detailed event turnover for sports games, concerts, and private corporate events within 4 hours or less. Show less



Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Sales Associate | Winner's Circle

  • Jul 2018 - Jul 2019

  Los Angeles Metropolitan Area • Provide Dave & Buster's guests with a positive guest experience daily, leading to $5,000 in revenue nightly. • Track over $50,000 worth of inventory monthly, ensuring all big-ticket items were accounted for. • Lead and support Winner Circle team members to ensure a safe, positive work environment.