Experience

Duferco

• Switzerland
• Mining
• 100 - 200 Employee

• Inside Sales Manager

  • Apr 2022 - Present

  Trading of steel products Trading of steel products



Tenaris

• United States
• Oil and Gas
• 700 & Above Employee

• Business Coordinator

  • Nov 2020 - Jun 2022

• Senior Sales Manager

  • Jun 2018 - Jun 2022

  Develops new business strategies for the Oil and Gas Down-hole Tools End User Customers in order to provide a higher volume of sales and increase the budget to 34 USMM. Expand the Customer base and find new ways to help our customers.

• Sales Manager

  • Jul 2015 - Jun 2018

  Develop Long-Terms Programs with End users for Oil and Gas down hole tools in order to increase sales and/ or meet budget of 16 M USD. Will execute the sales plan thriving for customer satisfaction and revenue for the company.

• Order Manager - Sales Coordinator

  • Aug 2010 - Jun 2015

  • Entered 10,000+ MT per month of incoming orders on time to fill in the allocated capacity for the “Alliance Accounts” in domestic and foreign mills• Followed up on the orders to assure they were delivered on time• Managed inventory reports and status to the customers to update them on their orders.• Coordinate customer’s forecast and mill allocations to assure material was available at different yards for customer’s consumption on a monthly basis.• Responsible for Monthly meetings with customers to review activity on the various regions and discuss forecast and current situation.• Followed up on claims (quality and administrative) to give feedback to customers and help set up any reworks needed.• Coordinate with AR to solve any issue for the customers I used to handle.



Ternium (formerly Steelcape)

• Inside Sales Coordinator

  • 2007 - 2009

  • Lead and direct 6 Inside Sales Reps based out of Customer Care Centers in Shreveport, LA, and Houston, TX.• Champion continuous improvement projects and Lean initiatives to streamline processes and increase customer engagement.• Act as a liaison between Sales and the Logistics, Operations and Planning groups in order to support customer needs while balancing the needs of the company.• Review team job goals and provide direct feedback via tracking report on a monthly basis insuring every CSR has consistent progress updates. • Coordinated claims process to get them resolved and be able to pay customers and have a better AR.



Steelscape

• Team Leader

  • 2005 - 2007

  •Led and supervised Customer Service Reps based out of Customer Care Center in Shreveport, LA and Farifield, AL* Assured team goals were met on a monthly basis and gave performance review to the team at least twice a year.•Resolved day-to-day obstacles that a CSR could face with all the other departments in order to help them provide an excellent service to our customers.•Was the liaison between Sales, Logistics, Operations and Quality groups to support the customer’s needs and made sure the interests of the company were considered when making any decisions.



IMSA INC

• Logistics and Customer service Manager

  • 2002 - 2005

  • Started an office for IMSA in order to be selling their products from Mexico and sold them in the US as a local supplier.• Managed the logistics of importing the material from Mexico and distribution of it to customers in US • Updated pipeline for Sales and assure forecast was met. Attended to planning meetings with the productive plants in Mexico in order to have a monthly allocation that would assure meeting the business plan.• Led and supported the inside sales team to keep existing customers and increase their volume to meet monthly goals.



Grupo IMSA

• Customer Service

  • 1998 - 2002

  • Entered 10,000 MT per month of incoming orders on time to fill in the allocated capacity for the Export Market • Followed up on the orders to assure they were delivered on time• Managed inventory reports and status to the customers to update them on their orders.• Followed up on claims (quality and administrative) to give feedback to customers• AR for the customers I used to handle. • Entered 10,000 MT per month of incoming orders on time to fill in the allocated capacity for the Export Market • Followed up on the orders to assure they were delivered on time• Managed inventory reports and status to the customers to update them on their orders.• Followed up on claims (quality and administrative) to give feedback to customers• AR for the customers I used to handle.