Experience

Miami International Airport

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Division Chief - Terminal Operations

  • apr. 2020 - - heden

• Terminals operation Chief

  • feb. 2018 - - heden

• Terminal Operations Interim Director

  • jan. 2019 - apr. 2020



Miami-Dade County

• United States
• Government Administration
• 700 & Above Employee

• Terminals Operation Chief

  • feb. 2018 - - heden

  Manage a staff of 145 Full Time, 35 Part Time employees and a $14.8 Million budget. Responsible for all domestic and international portions of the terminal buildings.Assist with emergencies and opening/managing newly constructed areas.Oversee the janitorial contract for the airportResponsibilities are the Operations Control Room, paging and Information Center, Lost and Found Center, Three Federal Inspections Services (FIS) Facilities.Liaison between MDAD and U.S. Customs and Border Patrol.



Fresno Yosemite International Airport

• Airport Properties Supervisor

  • mei 2017 - - heden

  Supervises the properties for Fresno Yosemite International Airport and Fresno Chandler Airport, including the respective staff.Prepares Letter of Intention (LOI) and Request of Proposal (RFP) for new concessionaires and services.Schedules and coordinates assigned staff. Provides information on airport property to assist in the negotiation of agreements with airport tenants, prospective tenants and users; establishes and maintains liaison with airport tenants and users concerning property management matters and ensures compliance with applicable laws, rules and regulations.Evaluates the work of assigned staff; prepares employee performance evaluations; counsels employees to correct deficiencies; recommends disciplinary actions.Provides information in the coordination of contract provisions with City Attorney,Risk Management and other department and City representatives affected by airport leasing activities.



Broward County Government

• United States
• Government Administration
• 700 & Above Employee

• Assistant Properties Business Manager - Airlines

  • okt. 2010 - - heden

  Responsible for management of the Properties Aviation Department at Fort Lauderdale-Hollywood International Airport through leasing, inspection and maintenance of airport facilities. Involved in planning, construction and implementation of Aviation projects and review airport tenant improvement projects for compliance and approval. Responsible for management of the Properties Aviation Department at Fort Lauderdale-Hollywood International Airport through leasing, inspection and maintenance of airport facilities. Involved in planning, construction and implementation of Aviation projects and review airport tenant improvement projects for compliance and approval.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Operations Supervisor

  • okt. 2003 - okt. 2007

  Enforce United Airlines and Federal Aviation Administration (FAA) safety rules and regulations.Plan work assignments and equipment allocations to meet air transportation, operations or production goals.Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. Enforce United Airlines and Federal Aviation Administration (FAA) safety rules and regulations.Plan work assignments and equipment allocations to meet air transportation, operations or production goals.Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Marine Account Representative - Latin America Division

  • 1998 - 2003

  Responsible for managing all the United’s offline sales in South America, with a revenue of $85 million.Developed and executed the sales plan and agencies incentives, and account retention and acquisition in the corporate sector.Successfully negotiated and implemented corporate agreements with Carnival, Griffin, Royal Caribbean, including supporting corporate travel agencies throughout South America.Organized familiarization events to promote and stimulate brand recognition.Developed and implemented a sales strategy and managed the complete expense budget working extensively with United's Corporate Headquarters staff.Implemented, coordinated and promoted the Marine Traffic Product (Seamen) in the Latin American region in cooperation with Star Alliance Partners Lufthansa and Scandinavian Airlines.

• Customer Service Supervisor

  • jun. 1993 - nov. 1998

  Supervised 16 customer service agents.Worked with management on customer service initiatives.Trained agents on how to adequately address problems with our customers.Greeted first class customers and ensured the service level was up to their expectations.Resolved complaints and order issues.Developed both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.Practiced safety conscious behaviors in all operational processes and procedures.