Contract and Invoice Administrator

• Jun 2023 - Present

Customer Service Officer

• Oct 2021 - May 2023

Responsible for addressing client needs and ensuring they have an excellent customer experience. Key responsibilities: • Record and balance daily transactions • Sell and collect payment for products • Assist the office's manager with administrative tasks • Assist the public in complying with procedures and federal regulations • Process passports and identification checks. Responsible for addressing client needs and ensuring they have an excellent customer experience. Key responsibilities: • Record and balance daily transactions • Sell and collect payment for products • Assist the office's manager with administrative tasks • Assist the public in complying with procedures and federal regulations • Process passports and identification checks.

Customer Service Representative

• Jul 2020 - Jul 2021

Appointment setter responsible for selling to customers the free lighting upgrade (Victoria Energy Upgrade Initiative). Key responsibilities: • Cold-calling customers, in-person. • Ask pertinent questions to understand customers' requirements. • Explain the advantages by bringing awareness to an eco-friendlier option. • Record customers' personal information accurately in the company's app. • Deal with complaints or hesitancy to improve the company's reputation. • Meet daily and weekly sales targets. Show less

Retail Sales Assistant

• Dec 2018 - Jul 2019

Responsible for greeting and handling customers needs. General duties included but were not limited to the following: • Taking orders in-store. • Replenishment of stock. • Efficiently processing sales. • Effective communication with customers. • Care of plants and replicating floral designs in arrangements and bouquets. • Maintaining a clean and tidy work environment. Responsible for greeting and handling customers needs. General duties included but were not limited to the following: • Taking orders in-store. • Replenishment of stock. • Efficiently processing sales. • Effective communication with customers. • Care of plants and replicating floral designs in arrangements and bouquets. • Maintaining a clean and tidy work environment.

Data Analyst

• Aug 2015 - May 2017

Responsible for assisting the management team to improve the processes and systems. Key responsibilities: • Gathering, validating, and documenting provider’s information. • Analyzing provider's data and health care plans. • Modeling business processes and identifying opportunities for improvement. • Implementing and testing solutions. • Supporting business transition and helping to establish change. Responsible for assisting the management team to improve the processes and systems. Key responsibilities: • Gathering, validating, and documenting provider’s information. • Analyzing provider's data and health care plans. • Modeling business processes and identifying opportunities for improvement. • Implementing and testing solutions. • Supporting business transition and helping to establish change.

Manufacturing Analyst

• Jan 2014 - Feb 2015

• Importing Data into SAP. • Analyzing and reporting productivity • Daily production reconciliations to ensure raw material and product traceability. • Daily, weekly, and monthly variance analysis and commentary for the site. • Importing Data into SAP. • Analyzing and reporting productivity • Daily production reconciliations to ensure raw material and product traceability. • Daily, weekly, and monthly variance analysis and commentary for the site.