Marcel Szmania
Senior ServiceNow Developer at SPOC - ServiceNow Elite Partner- Claim this Profile
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angielski Professional working proficiency
Topline Score
Bio
Credentials
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Certified Implementation Specialist - IT Service Management
ServiceNow -
ITIL Foundation v3
AXELOS Global Best Practice -
ServiceNow Certified System Administrator
ServiceNow
Experience
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SPOC - ServiceNow Experts
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Senior ServiceNow Developer
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Sep 2020 - Present
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ServiceNow Developer
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Jul 2017 - Sep 2020
1. Maintenance of existing clients instances - solving incidents and administration2. Implementation of new solutions (gathering requirements, implementation, testing and creating documentation)3. Taking part in internal/external company projects
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Team Leader
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Jul 2019 - Aug 2020
I am supervising a group of 8 ServiceNow developers. I am managing the day-to-day activities, delegating tasks and encourage them to do the best job they could. Very often I am advising them with their technical problems. I am also the first escalation point for customers.
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Deputy Team Leader
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Jan 2019 - Jul 2019
Assisting the Team Leader in supervising team members.
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H&M
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Sweden
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Retail
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700 & Above Employee
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IT Supporter
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Apr 2015 - Jun 2017
1. 1st and 2nd line IT Helpdesk support2. Planning and leading IT projects for the company in PL/CZ/SK/HU/RO3. Supervising cooperation with external companies delivering outside services (data lines, phone lines, etc.)4. ITIL / Incident management5. Setting up software, granting and maintaining rights, backup data and providing support for the company systems and end users
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DC Worker
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Dec 2013 - Mar 2015
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Education
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2012 - 2016
Wielkopolska Wyższa Szkoła Społeczno - Ekonomiczna
Inżynier (Inż.), Informatyka
Community
