Experience

inspiresport

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Sports Tour Coordinator

  • Aug 2022 - Present

  Manchester, England, United Kingdom • I'm in charge of planning and executing national and international sports tours. • Taking accountability for any tasks assigned, undertaking research, making reservations and securing services. • Making sure that both new and current clients receive the highest quality customer service. • Maintaining good relationships with suppliers and establishing the best value for our customers. • Managing budgets on assigned tours, ensuring profit delivery is… Show more • I'm in charge of planning and executing national and international sports tours. • Taking accountability for any tasks assigned, undertaking research, making reservations and securing services. • Making sure that both new and current clients receive the highest quality customer service. • Maintaining good relationships with suppliers and establishing the best value for our customers. • Managing budgets on assigned tours, ensuring profit delivery is maximised. • Demonstrating adaptability in multitasking across many tasks as requested by other team members. • Making sure that every tour complies with health and safety regulations and all accommodations and transports have been audited. • Ensuring efficient final delivery of services to clients. • Encouraging full confidence in the customer throughout the booking process. • Organising and managing more than 200 football friendly games every year at the national and international levels for Inspiresport and Generation Adidas International. Show less



Oldham College Futsal Arena

• Venue Co ordinator

  • Jan 2015 - Jul 2022

  OL9 6AA • Generating leads by developing new opportunities and more business, improving market position and meeting short/long term goals. • Leading a team to deliver on objectives consistently by coaching and training, having performance reviews and supporting pastorally. • Managing the budget and authorising purchase orders to forecast trends and create analytics reports. • Organising the arena sales’ plan, annual targets, tender management and RFPs accurate and efficiently. • Organising… Show more • Generating leads by developing new opportunities and more business, improving market position and meeting short/long term goals. • Leading a team to deliver on objectives consistently by coaching and training, having performance reviews and supporting pastorally. • Managing the budget and authorising purchase orders to forecast trends and create analytics reports. • Organising the arena sales’ plan, annual targets, tender management and RFPs accurate and efficiently. • Organising meetings, events and appointments, collaborating with hospitality, IT, AV and other teams to optimise time and efficiency of events. • Managing key accounts, cross and up selling, and delivering exceptional customer relations by building lasting relationships and mitigating any issues swiftly. • Communicating with high level, corporate and professional clients and customers on a large scale, on written, verbal and face-to-face platforms; ensuring excellent relationship and representing business well. • Problem solving customer complaints, issues, disputes, complaints, technical difficulties and running reports on performance increase revenue. • Liaising with third parties to ensure excellent customer service and customer satisfaction. Show less



Manchester Football Association

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Manchester Futsal 5s League Manager

  • Aug 2014 - Dec 2016

  Manchester, United Kingdom • Managed the team alongside the referees team by successfully motivating and inspiring all team members, and ensuring a clear set of objectives in order to deliver a skilled Futsal league. • Coordinated weekly fixtures, collaborating intrinsically with various professionals and players to administer and compete. • Campaigning, marketing and recruiting members to compete and attend the league to generate more business. • Completed all administration and documentation necessary for the… Show more • Managed the team alongside the referees team by successfully motivating and inspiring all team members, and ensuring a clear set of objectives in order to deliver a skilled Futsal league. • Coordinated weekly fixtures, collaborating intrinsically with various professionals and players to administer and compete. • Campaigning, marketing and recruiting members to compete and attend the league to generate more business. • Completed all administration and documentation necessary for the team and FA requirements in compliance with the standards. • Delivered excellent customer service by liaising closely with all members, resolving any issues, attending to needs as well as correcting any problems. Show less



Manchester Futsal Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Event Management

  • Mar 2014 - Oct 2015

  Manchester, United Kingdom • Took ownership in events from conception to the delivery, taking full responsibility and lead in all functions, organising a clear and precise itinerary, and delegating tasks efficiently. • Planned and implemented a methodical event structure to achieve a successful event, and accommodate all relevant logistics and operations for the event. • Created events tailored specifically to the requirements, and incorporating all aspects of the planning tasks such as event advertising, security,… Show more • Took ownership in events from conception to the delivery, taking full responsibility and lead in all functions, organising a clear and precise itinerary, and delegating tasks efficiently. • Planned and implemented a methodical event structure to achieve a successful event, and accommodate all relevant logistics and operations for the event. • Created events tailored specifically to the requirements, and incorporating all aspects of the planning tasks such as event advertising, security, setting up, and any regulations that need to be met. • Took extra precautions and necessary alternative scenarios in case of any unforeseen occurrences or changes to the plan. • Ensured the Health & Safety during the event by controlling guest list, security passes, and meeting and greeting guests of high profiles. • Integrated specific training for all team members to execute their delegated roles efficiently. • Supervised over 40 staff during and prior to the event including, referees, photographers, volunteers, canteen and sales personnel in order for it to be a success. • Took an active role in engaging and involving customers by strategic and innovative marketing, sales and campaigning, including industry networking, customer referrals and generating leads. Achievements: • Managed on/off field activities for the Manchester International Futsal Tournament 2015, that catered for 80 youth, 50 adult participants and 200+ visiting supporters. • Hosted International Friendly with Slovmatic Bratislavia, Slovakia, successfully, across various venues in Manchester. Show less