Experience

A Better Solution In Home Care and Nursing

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Operations

  • Jul 2023 - Present

  Phoenix, Arizona, United States Building the new standard in Home Care.



HomeSmart

• United States
• Real Estate

• Realtor

  • Feb 2017 - Present

  Arizona, United States



Team Select

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Community Relations Specialist

  • Apr 2022 - Aug 2023

  Arizona Community outreach for long term care division. Jump start the LHA License Health Aide program for the state of Arizona. Helping to build a new line of business in Arizona. Marketing Long-term care and LHA services throughout the state of Arizona. Continuing to build new business relationships in the healthcare industry. Event planning, and presentation skills are consistently put on display.

• Operations Manager

  • Oct 2018 - Apr 2022

  Phoenix, Arizona Area Creating a brand of home health care rarely seen in todays world. Placing customer service, strong relationships, and top tier recruiting at the forefront of creating an MVP caliber team. Problem solving, presenting ideas and solutions, are a part of the formula for success within our team. • Responsible for developing and managing relationships with entire long term care division clientele and field clinicians, in Arizona, Texas, and Florida • Communicate, negotiate, and develop… Show more Creating a brand of home health care rarely seen in todays world. Placing customer service, strong relationships, and top tier recruiting at the forefront of creating an MVP caliber team. Problem solving, presenting ideas and solutions, are a part of the formula for success within our team. • Responsible for developing and managing relationships with entire long term care division clientele and field clinicians, in Arizona, Texas, and Florida • Communicate, negotiate, and develop relationships with various payor sources, to help develop and maintain a profitable business along with sustainable relationships • Co-Manage client, payor source, and field clinician communications to minimize conflict • Oversee the day-to-day operations of the long-term care division for the State of Arizona • Maintain all clients and vendors through appropriate propositions and ethical sales methods (as an internal liaison; to improve quality of service, business growth, and client satisfaction • Develop and manage projects to improve client retention • Collaborate with various corporate departments: Compliance, Legal, Government Relations, Clinical, Human Resources, Finance, Marketing • Assist clients in maneuvering thru the AHCCCS and ALTCS process (AZ Medicaid) • Responsible for the oversight and improvement of all aspects of the office operations such as: OT, resolutions, hiring process, training, quality of care, and financial management for the division • Develop personal sales activities and client/prospect communication; towards exceeding revenue goals and productivity • Manage and control departmental expenditures within established budgets, manage employee expenses via certify and concur • Recognize and create growth opportunities while managing the performance of all team members • Solely responsible for increasing commercial payer source by 300 % over 3-year period (recurring revenue) • Collaborate with regional and local recruiting teams

• Client Services Manager

  • Oct 2017 - Oct 2018

  Phoenix, Arizona Area



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• 1st Line Underwriter for Loss Mitigation

  • Jul 2011 - Oct 2012

  Arizona, United States • Underwriting; worked with home loan modifications, short sales, foreclosures, and deed in lieu • Reviewed and analyzed P & L, personal income tax documents • Developed comprehensive knowledge of the loss mitigation processes along with policies and procedures to recommend solutions to maintain home ownership; including modifications, repayment plans and other short term retention options • Communicated and coordinated with multiple servicing departments (both internal and external to… Show more • Underwriting; worked with home loan modifications, short sales, foreclosures, and deed in lieu • Reviewed and analyzed P & L, personal income tax documents • Developed comprehensive knowledge of the loss mitigation processes along with policies and procedures to recommend solutions to maintain home ownership; including modifications, repayment plans and other short term retention options • Communicated and coordinated with multiple servicing departments (both internal and external to WF) • Calculated monthly income and analyzed expenses/liabilities • Achieved excellent merits in retail banking sales, both personal and business banking

• Business Banking Specialist

  • Jun 2010 - Jun 2011

  Arizona, United States Personal and business banking specialist, working with both personal and small businesses

• Banking Teller

  • Oct 2009 - Jun 2010

  Arizona, United States Personal Banking Teller



USAA

• Financial Services
• 1 - 100 Employee

• 1st Line Mortgage Underwriter

  • Jun 2008 - Aug 2009

  Arizona, United States Mortgage originations team, 1st line mortgage underwriter for loss mitigation

• Insurance and retail banking sales

  • Mar 2007 - Jun 2008

  San Antonio, Texas, United States Property and casualty insurance representative. Retail banking sales