Experience

Waiter.com

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Delivery Manager

  • Sep 2000 - Present

  * Negotiate vendor partnerships* Develop policies and procedures for our Delivery and Customer Service department as well as customer retention actions* Write scheduled performance reviews for all direct reports in the main regional office* Perform various supervisor and manager levels during gaps in staffing such as Deliver Supervisor and Assistant Delivery Supervisor* Revise/Create training materials and procedures for delivery operations and customer service* Oversee daily operations for the main regional office involving delivery operations and customer service* Supervise direct reports from the Delivery Operations Team in the main regional office* Responsible for operational profit and loss and cost containment* Responsible for increasing employee productivity and customer satisfaction* Determine appropriate staffing levels based on revenue and growth potential* Create and implement new policies for better employee performance* Develop new employee incentives and salary increase structure* Assist the President in business planning, including expansion to new regions and new services* Collaborate with Waiter.com Management Team to implement marketing programs for new and current customers* Engage directly with customers and partners as point of contact for escalations and created solutions