Dispatch Manager

• Jan 2018 - Present

Area Operations Manager

• Oct 2013 - Jan 2018

• Managing 2 casual dining restaurants (Fusion of Flavors restaurant, Multi cuisine) Damas catering Unit in J.L.T, and presently leading an opening team for 1st Q.S.R Chinese concept (Wok Twist) in the Mall Jumeirah, and also opening casual dining restaurant “Pippin Hot” (Italian / Chinese cuisine). • Ensure Quality standards in presentation safety Hygiene are upheld. • Assist operation manager day to day basis reports. • Ensure the continued growth and development of the branches, by providing branch managers with hands on leadership and direction. Show less

Multi store Manager

• Feb 2007 - May 2013

• Managing six restaurants with a total team of 70 staffs in two areas - Ajman City Centre, Sharjah City Centre, Dubai Mall brands like Shamiana,Sugoi, Magic wok..• Driving & maximizing the sales & profitability of the outlets to achieve growth.• Monitoring weekly reports from Unit Managers, review performance & action plans.• Produce weekly area summary report & action plan & discuss Territory Manager (TM).• Conduct monthly area meetings with all direct reporting Unit Managers (UM).• Identifying priority (“at risk”) units & ensure conduct of weekly Operational Performance Audits (OPAs) until deficiencies rectified.• Conducting half yearly performance reviews/appraisals of all the area staff & report to TM.• Providing weekly & monthly area financial report for TM.• Producing customer & competitor reports implementing SWOT analysis.• Gathering budget information for the area & providing support to the TM in compiling the annual budget.• Planning Brand development strategies.• Coordinating with mall management for Ops requirements.• Handling complex queries from customers. Show less

Unit Supervisor

• Mar 2005 - Jan 2007

• Overseeing one restaurant with a team of 10 staffs.• Producing weekly unit report & action plan & discuss with Multi Unit Manager (MUM).• Attend monthly area meetings with MUM.• Conduct daily team briefing – sharing goals, achievements & areas of concern.• Advising MUM regarding individual performance & promotional prospects for all unit staffs.• Review staff training & development levels for all team members with MUM every month.• Conduct “On Job Skills” (OJS) training with all team members as described in the DOCL.• Prepare unit work rosters & attendance records.• Ensuring product display, merchandising standards, product quality along with standards for staff’s personal appearance, uniform image & personal hygiene.• Managing daily stock check & prepare daily/weekly/monthly cost & wastage reports.• Maintain unit assets; undertake repairs & maintenance, request for replacement if necessary.• Supervising daily cash checks & managing unit petty cash account.• In association with head chef, plan & oversee kitchen production.• Conducting unit level disciplinary actions, appraisals & update legal documents in the unit.• Producing annual customer & competitor reports implementing SWOT analysis Show less

Counter Staff

• Sep 2003 - Feb 2005

Maintained high standards of customer service during high-volume, fast-paced operations Communicated clearly and positively with coworkers and management Mastered point-of-service (POS) computer system for automated order taking Handled currency and credit transactions quickly and accurately Followed procedures for safe food preparation, assembly, and presentation Maintained high standards of customer service during high-volume, fast-paced operations Communicated clearly and positively with coworkers and management Mastered point-of-service (POS) computer system for automated order taking Handled currency and credit transactions quickly and accurately Followed procedures for safe food preparation, assembly, and presentation

General Cashier

• 1999 - 2002