Experience

ChurnZero
• United States
• Software Development
• 100 - 200 Employee
• Customer Support Representative

  • Jun 2022 - Present

NEXTdriver
• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Support Specialist

  • Sep 2021 - May 2022


GEODIS

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Warehouse employee

  • May 2020 - Aug 2021

  Normal warehouse operations Normal warehouse operations



ROCKWOOL NL

• Netherlands
• Building Materials
• 100 - 200 Employee

• Operator

  • Jun 2019 - Apr 2020

  Operator for all production lines at Rockwool bv in Roermond Operator for all production lines at Rockwool bv in Roermond


Office Depot
• France
• Retail Office Equipment
• Partner Integration Specialist

  • Dec 2018 - Apr 2019


Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Order Manager

  • Jun 2018 - Jul 2018

  Order Management Specialist you are responsible for managing dealer/distributor orders on a daily basis. You are the key link in communication with the customers for order/inventory questions. The shipping department will be your daily contact to ensure that every order is processed and delivered on time. Order Management Specialist you are responsible for managing dealer/distributor orders on a daily basis. You are the key link in communication with the customers for order/inventory questions. The shipping department will be your daily contact to ensure that every order is processed and delivered on time.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Senior global Dispatcher

  • Sep 2012 - Jan 2018

  Responsible for Global dispatching and case clarification/load balancing in the greater GetHelp district.Proficient in triage, assessing priorities on Global case reviewMember for the European technical Support team inside GetHelp Part of the program management team for the GetHelp tool to improve and test internal Microsoft tools. Point of contact for global dispatchers in the Azure focus team to provide feedback and suggest improvement in data quality and detect potential system issues. Show less

• Customer and Field Advocacy Manager

  • Aug 2009 - Aug 2012

  Customer and Field Advocacy team (CFA) serves as a safety net for the company, We promote escalation, feedback and assistance channels for Microsoft employees in customer facing roles, and educate submitters on the existing escalation processes or paths. ”GetHelp” facilitates resolution of customer and field related issues, when standard support channels fail to satisfy the submitter, by connecting with key subject matter experts and decision makers.- Ownership of customer issues and working proactively with Microsoft groups and vendors to resolve issues within SLAs- Effectively handling complex Enterprise and Partner complaints, acting as the final point of contact, and working with local subsidiary, EMEA and Corporate teams to deliver positive resolutions- Identifying and reporting systemic issues causing complaints & escalations and proactively make recommendations to decrease their volumes- Effectively communicating with Senior Managers and Directors regarding relevant Customer/Partner issues- Creating and improving multiple internal tools to improve the communication and efficiency of our global teams (OOF calendar, Scope selector)- Developing, presenting and implementing a new process for cross time-zones case management Show less


Sitel
• Australia
• Telecommunications
• 200 - 300 Employee
• CSP

  • 2004 - 2007