Experience

MacEdge

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Apple Service Technician

  • 2015 - Present



Crossed Neuron Gaming

• Manchester, New Hampshire

• Project Manager/Producer

  • Apr 2014 - Present

  Small indie game development company. I'm responsible for the design and layout of the games we produce. Small indie game development company. I'm responsible for the design and layout of the games we produce.



Lifespan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Epic Tester / Support Desk

  • Feb 2015 - Apr 2015

  Responsible for testing various functions within the Epic application in a clinical environment, mostly pertaining to printing. At the tail end of the contract I transitioned into a level 1 service desk position where I helped support end users with issues they had in the newly implemented Epic system, primarily routing them to the team that would be able to help them most effectively as well as filling out tickets to resolve deeper issues. Responsible for testing various functions within the Epic application in a clinical environment, mostly pertaining to printing. At the tail end of the contract I transitioned into a level 1 service desk position where I helped support end users with issues they had in the newly implemented Epic system, primarily routing them to the team that would be able to help them most effectively as well as filling out tickets to resolve deeper issues.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Offsite Application Support Technician

  • Mar 2012 - Mar 2014

  I worked from home applying online security filters to bank employee's profiles as well as ensuring that the employees are able to access those applications, figure out why they can't, and solve the problem. I worked from home applying online security filters to bank employee's profiles as well as ensuring that the employees are able to access those applications, figure out why they can't, and solve the problem.



TEKsystems/Xerox/UMass Hospitals

• Worcester, Mass

• Infrastructure Implementation

  • Sep 2011 - Jan 2012

  I was part of a team of contractors who were tasked with upgrading the UMass Hospital group computers from the standard terminals to a fleet of Thin Clients, both wired and wireless. We were responsible for the hardware assembly as well as the firmware setup and internet localization. I was part of a team of contractors who were tasked with upgrading the UMass Hospital group computers from the standard terminals to a fleet of Thin Clients, both wired and wireless. We were responsible for the hardware assembly as well as the firmware setup and internet localization.



Various

• West Lebanon, NH

• Odd Jobs

  • Oct 2006 - Sep 2011

  A series of odd jobs that included but was not limited to: Working as a Barista for Seattle's Best coffee located in a Borders Bookstore, working as a driver and English language interface for a Chinese restaurant, working in a food court at Dartmouth College, working at a local cell phone store informing customers of a switch in technologies and how it would affect them (Or not). A series of odd jobs that included but was not limited to: Working as a Barista for Seattle's Best coffee located in a Borders Bookstore, working as a driver and English language interface for a Chinese restaurant, working in a food court at Dartmouth College, working at a local cell phone store informing customers of a switch in technologies and how it would affect them (Or not).



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Driver/Manager

  • May 2002 - Sep 2006

  Started as a driver for Domino's pizza in West Lebanon New Hampshire and worked up to being a manager at the same store. When the franchise owner opened a new store in Brattleboro Vermont I moved south to run that store. Involved in all store functions from cooking/prep work, cleaning, inventory management, money management, inventory ordering, scheduling, coupon implementation, employee setup within the system, interviewing, and employee management. Started as a driver for Domino's pizza in West Lebanon New Hampshire and worked up to being a manager at the same store. When the franchise owner opened a new store in Brattleboro Vermont I moved south to run that store. Involved in all store functions from cooking/prep work, cleaning, inventory management, money management, inventory ordering, scheduling, coupon implementation, employee setup within the system, interviewing, and employee management.